{"id":4800,"date":"2025-03-21T06:07:51","date_gmt":"2025-03-21T06:07:51","guid":{"rendered":"https:\/\/9dots.com\/?p=4800"},"modified":"2026-10-14T17:06:22","modified_gmt":"2026-10-14T09:06:22","slug":"driving-customer-success","status":"publish","type":"post","link":"https:\/\/9dots.com\/id\/driving-customer-success\/","title":{"rendered":"Listen First, Then Build Together"},"content":{"rendered":"
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COMPANY CULTURE<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Driving Customer Success: Listen First Then Build Together<\/h1>\t\t\t\t<\/div>\n\t\t
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Meet Chew Teck Ming, Account Director (Sales) at 9 Dots Consulting Malaysia. His approach to customers starts with one habit. He listens.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Some people start with technology. Chew Teck Ming starts with the people across the table. He has seen how a deep understanding of customers helps businesses grow with Microsoft solutions. His approach rests on four ideas.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Better Together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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It begins with collaboration. For Teck Ming, it sits at the heart of how 9 Dots works. \u201cOur culture is built on shared knowledge, creativity and problem-solving,\u201d he says. It also reaches beyond our own team. \u201cIt\u2019s about forging strong, collaborative relationships with our clients,\u201d he adds. That is how we create effective solutions and drive long-term success together. Working hand in hand with customers means every solution is strategic and scalable.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Listening, Really<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Then comes the listening. Our engagement model is personal, built around each customer\u2019s own business goals. \u201cWe take the time to listen, truly listen, to our clients\u2019 challenges and objectives,\u201d says Teck Ming. From there the team uses deep needs assessments, collaboration with key stakeholders and data-driven insights. The aim is \u201ctailored strategies that drive measurable value\u201d. They solve today\u2019s challenge and prepare the customer for the next one.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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More Than a Project<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A great delivery is only the start. Teck Ming wants more. \u201cWe don\u2019t just aim to be a solutions provider,\u201d he says. \u201cWe strive to be a trusted partner in our clients\u2019 digital transformation journey.\u201d Every project delivered builds the next conversation. \u201cBy continuously delivering impactful solutions, we build relationships that evolve and grow alongside their businesses.\u201d That is how delivery becomes partnership.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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What Comes Next<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Technology moves quickly. 9 Dots is embracing emerging technology such as AI and Copilot to deliver the next level of business solutions. Teck Ming sees one thing staying the same. \u201cCollaboration, client engagement and innovation will continue to be the foundation of our success,\u201d he says. \u201cBy working closely with our clients and leveraging the latest technology, we ensure they stay competitive in an ever-evolving digital landscape.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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At 9 Dots, collaboration is our guiding principle. Every customer\u2019s needs are met with care and a forward-thinking approach to technology.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Chew\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Tetap Terhubung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Follow us to hear what comes next.<\/p>\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tIkuti Kami di LinkedIn \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tIkuti Kami di Facebook \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Punya pertanyaan?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Tim kami siap membantu Anda.<\/p>\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tHubungi Kami \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Chew Teck Ming on why every project begins with listening.<\/p>","protected":false},"author":2,"featured_media":14349,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-4800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-culture"],"yoast_head":"\nChew Teck Ming on Listening First | 9 Dots Consulting<\/title>\n<meta name=\"description\" content=\"Meet Chew Teck Ming, Account Director (Sales) at 9 Dots Consulting Malaysia, on listening first and building with customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/9dots.com\/id\/driving-customer-success\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" 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