{"id":5958,"date":"2025-11-23T16:01:30","date_gmt":"2025-11-23T16:01:30","guid":{"rendered":"https:\/\/9dots.com\/?page_id=5958"},"modified":"2026-08-24T12:31:22","modified_gmt":"2026-08-24T04:31:22","slug":"crm-customer-engagement","status":"publish","type":"page","link":"https:\/\/9dots.com\/th\/crm-customer-engagement\/","title":{"rendered":"\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e2a\u0e31\u0e21\u0e1e\u0e31\u0e19\u0e18\u0e4c\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e21\u0e35\u0e2a\u0e48\u0e27\u0e19\u0e23\u0e48\u0e27\u0e21\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5958\" class=\"elementor elementor-5958\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a5b3ad e-con-full e-flex e-con e-parent\" data-id=\"21a5b3ad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4c09606d e-con-full e-flex e-con e-child\" data-id=\"4c09606d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-126eebbd e-con-full e-flex e-con e-child\" data-id=\"126eebbd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55995a6 elementor-widget elementor-widget-heading\" data-id=\"55995a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u0e44\u0e21\u0e42\u0e04\u0e23\u0e0b\u0e2d\u0e1f\u0e17\u0e4c \u0e44\u0e14\u0e19\u0e32\u0e21\u0e34\u0e01\u0e2a\u0e4c 365    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72526f6 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"72526f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DYNAMICS 365 CRM AND CUSTOMER ENGAGEMENT<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7f95b elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5e7f95b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics 365 brings sales, customer data, service cases and field operations into one connected customer engagement environment. Give commercial and service teams a shared view of accounts, contacts, interactions and activities while managing the complete relationship from initial interest to ongoing support.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35e9892 elementor-align-left elementor-tablet-align-justify elementor-mobile-align-left elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"35e9892\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/9dots.com\/th\/contact-us\/#consultation\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0e1e\u0e39\u0e14\u0e04\u0e38\u0e22\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e04\u0e27\u0e32\u0e21\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e23\u0e30\u0e1a\u0e1a CRM \u0e02\u0e2d\u0e07\u0e04\u0e38\u0e13 \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e51b442 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e51b442\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Sales \u00b7 Customer Insights \u00b7 Customer Service \u00b7 Field Service<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21909e98 e-con-full e-flex e-con e-parent\" data-id=\"21909e98\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ff233a0 e-con-full e-flex e-con e-child\" data-id=\"3ff233a0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-49936783 e-con-full e-flex e-con e-child\" data-id=\"49936783\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44a68aa7 elementor-widget elementor-widget-heading\" data-id=\"44a68aa7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manage Customer Relationships from First Contact to Ongoing Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5abc8 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2a5abc8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Dynamics 365 connects the work involved in acquiring customers with the processes required to retain and support them. Commercial teams can manage opportunities and customer journeys, while service teams work with the same customer history when responding to cases or delivering support in the field.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a7c168d e-con-full e-flex e-con e-child\" data-id=\"2a7c168d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4d0923cd e-con-full e-flex e-con e-child\" data-id=\"4d0923cd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439032c7 elementor-widget elementor-widget-heading\" data-id=\"439032c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Revenue and Relationship Growth<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4a6214 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b4a6214\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Manage how prospects are identified, qualified, engaged and converted, with shared customer information supporting sales activity and personalised communication.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-388d5906 e-con-full e-flex e-con e-child\" data-id=\"388d5906\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7c14f31e e-con-full hanging-tick e-flex e-con e-child\" data-id=\"7c14f31e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f4046f5 elementor-widget elementor-widget-heading\" data-id=\"1f4046f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Lead qualification and opportunity management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-758cc19d elementor-widget elementor-widget-heading\" data-id=\"758cc19d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Account, contact and activity history<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c662698 elementor-widget elementor-widget-heading\" data-id=\"2c662698\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pipeline tracking and revenue forecasting<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4558adcf elementor-widget elementor-widget-heading\" data-id=\"4558adcf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer segments and personalised journeys<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-249a6a70 elementor-widget elementor-widget-heading\" data-id=\"249a6a70\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Email, meeting and sales activity integration<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49866fc5 elementor-widget elementor-widget-heading\" data-id=\"49866fc5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Performance dashboards and relationship insights<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53e0f0da elementor-widget elementor-widget-heading\" data-id=\"53e0f0da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/sales\/\" target=\"_blank\">Explore Dynamics 365 Sales \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5287c4ed e-con-full e-flex e-con e-child\" data-id=\"5287c4ed\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59641a0 elementor-widget elementor-widget-heading\" data-id=\"59641a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer and Field Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb92b03 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7eb92b03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Coordinate how customer issues are received, resolved and followed through, whether support is delivered remotely, through a service centre or by technicians working on site.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d6f6146 e-con-full e-flex e-con e-child\" data-id=\"5d6f6146\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a869324 e-con-full hanging-tick e-flex e-con e-child\" data-id=\"a869324\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87a7388 elementor-widget elementor-widget-heading\" data-id=\"87a7388\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Case intake, routing and service queues<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ce4fe9 elementor-widget elementor-widget-heading\" data-id=\"39ce4fe9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Knowledge management and guided resolution<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7df6e9a1 elementor-widget elementor-widget-heading\" data-id=\"7df6e9a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Service-level agreements and escalation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9234bb7 elementor-widget elementor-widget-heading\" data-id=\"9234bb7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Work orders and technician scheduling<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d2d714 elementor-widget elementor-widget-heading\" data-id=\"5d2d714\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Service assets, inspections and maintenance<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a6343 elementor-widget elementor-widget-heading\" data-id=\"60a6343\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Mobile access for field personnel<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-712694e e-con-full e-flex e-con e-child\" data-id=\"712694e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3504c319 elementor-widget elementor-widget-heading\" data-id=\"3504c319\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/customer-service\/\" target=\"_blank\">Explore Dynamics 365 Customer Service \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a3ed3 elementor-widget elementor-widget-heading\" data-id=\"b1a3ed3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/field-service\/\" target=\"_blank\">Explore Dynamics 365 Field Service \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a36120 e-con-full e-flex e-con e-parent\" data-id=\"4a36120\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-71c15f1 e-con-full e-flex e-con e-child\" data-id=\"71c15f1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-291e01b e-con-full e-flex e-con e-child\" data-id=\"291e01b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef336b elementor-widget elementor-widget-heading\" data-id=\"3ef336b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dynamics 365 Applications Across the Customer Lifecycle<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc2fea elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3dc2fea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Start with the application that addresses the immediate requirement, then connect additional capabilities through the shared Dynamics 365 and Microsoft Power Platform environment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd92747 e-con-full e-flex e-con e-child\" data-id=\"cd92747\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46007bf e-con-full e-flex e-con e-child\" data-id=\"46007bf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9fd494b e-con-full e-flex e-con e-child\" data-id=\"9fd494b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d1e715a e-con-full e-flex e-con e-child\" data-id=\"d1e715a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c358323 elementor-widget elementor-widget-heading\" data-id=\"c358323\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e44\u0e14\u0e19\u0e32\u0e21\u0e34\u0e04 365<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b1952 elementor-widget elementor-widget-heading\" data-id=\"f6b1952\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e02\u0e32\u0e22<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f192f2 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7f192f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Manage leads, accounts, opportunities and commercial activity through a structured sales process with shared pipeline visibility.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68584d1 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"68584d1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c9c3e elementor-widget elementor-widget-heading\" data-id=\"a7c9c3e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Lead qualification and opportunity management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21179b elementor-widget elementor-widget-heading\" data-id=\"c21179b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Account and contact management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d00342 elementor-widget elementor-widget-heading\" data-id=\"2d00342\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Sales activities and meeting preparation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d7326c elementor-widget elementor-widget-heading\" data-id=\"8d7326c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pipeline management and forecasting<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea628f3 elementor-widget elementor-widget-heading\" data-id=\"ea628f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Product, quote and order processes<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf1274 elementor-widget elementor-widget-heading\" data-id=\"fdf1274\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Sales performance reporting<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6bf98 elementor-widget elementor-widget-heading\" data-id=\"ba6bf98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/sales\/\" target=\"_blank\">Explore D365 Sales \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bcb957 e-con-full e-flex e-con e-child\" data-id=\"9bcb957\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b48b3fc e-con-full e-flex e-con e-child\" data-id=\"b48b3fc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ffde208 e-con-full e-flex e-con e-child\" data-id=\"ffde208\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-336799e elementor-widget elementor-widget-heading\" data-id=\"336799e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e44\u0e14\u0e19\u0e32\u0e21\u0e34\u0e04 365<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7785fc2 elementor-widget elementor-widget-heading\" data-id=\"7785fc2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e40\u0e0a\u0e34\u0e07\u0e25\u0e36\u0e01\u0e02\u0e2d\u0e07\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992f2f1 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"992f2f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Bring customer data and journey orchestration together to create audience segments and coordinate relevant engagement across channels.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef1c4df e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"ef1c4df\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-254b2f3 elementor-widget elementor-widget-heading\" data-id=\"254b2f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Unified customer profiles<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ceb47a elementor-widget elementor-widget-heading\" data-id=\"2ceb47a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Audience segmentation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eec1dc elementor-widget elementor-widget-heading\" data-id=\"8eec1dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Real-time customer journeys<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f0b04 elementor-widget elementor-widget-heading\" data-id=\"b1f0b04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Trigger-based communication<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb8488 elementor-widget elementor-widget-heading\" data-id=\"ffb8488\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Consent and preference management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-330a696 elementor-widget elementor-widget-heading\" data-id=\"330a696\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Journey and engagement analytics<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d75175 elementor-widget elementor-widget-heading\" data-id=\"7d75175\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/customer-insights\/\" target=\"_blank\">Explore D365 Customer Insights \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64f32e4 e-con-full e-flex e-con e-child\" data-id=\"64f32e4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-16ba86d e-con-full e-flex e-con e-child\" data-id=\"16ba86d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c875d14 e-con-full e-flex e-con e-child\" data-id=\"c875d14\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6658226 elementor-widget elementor-widget-heading\" data-id=\"6658226\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e44\u0e14\u0e19\u0e32\u0e21\u0e34\u0e04 365<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caae20f elementor-widget elementor-widget-heading\" data-id=\"caae20f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e1d\u0e48\u0e32\u0e22\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3030d elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3d3030d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Manage cases, communication and service knowledge through a consistent support environment for agents and service teams.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bebd862 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"bebd862\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a494a3 elementor-widget elementor-widget-heading\" data-id=\"2a494a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Case creation, routing and prioritisation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84577f5 elementor-widget elementor-widget-heading\" data-id=\"84577f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Queues and workload management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37d73be elementor-widget elementor-widget-heading\" data-id=\"37d73be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Knowledge articles and guided support<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64605c2 elementor-widget elementor-widget-heading\" data-id=\"64605c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Service-level agreements<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8ed6a elementor-widget elementor-widget-heading\" data-id=\"3d8ed6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Omnichannel service interactions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c165a elementor-widget elementor-widget-heading\" data-id=\"c7c165a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Service performance monitoring<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bd28e elementor-widget elementor-widget-heading\" data-id=\"18bd28e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/customer-service\" target=\"_blank\">Explore D365 Customer Service \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d13d6d7 e-con-full e-flex e-con e-child\" data-id=\"d13d6d7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f24e26c e-con-full e-flex e-con e-child\" data-id=\"f24e26c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1eda5a2 e-con-full e-flex e-con e-child\" data-id=\"1eda5a2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-338c868 elementor-widget elementor-widget-heading\" data-id=\"338c868\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e44\u0e14\u0e19\u0e32\u0e21\u0e34\u0e04 365<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-296532f elementor-widget elementor-widget-heading\" data-id=\"296532f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e20\u0e32\u0e04\u0e2a\u0e19\u0e32\u0e21<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e707fc elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7e707fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Plan and deliver work at customer locations with connected work orders, scheduling, technicians, service history and asset information.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eba3c98 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"eba3c98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e732826 elementor-widget elementor-widget-heading\" data-id=\"e732826\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Work-order management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7a76f6 elementor-widget elementor-widget-heading\" data-id=\"b7a76f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Resource scheduling and dispatch<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c34d32 elementor-widget elementor-widget-heading\" data-id=\"1c34d32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Technician mobile access<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32fdc78 elementor-widget elementor-widget-heading\" data-id=\"32fdc78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer asset and service history<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8164c8 elementor-widget elementor-widget-heading\" data-id=\"a8164c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Inspections and preventive maintenance<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f84e3 elementor-widget elementor-widget-heading\" data-id=\"31f84e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Parts usage and service completion<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58bca61 elementor-widget elementor-widget-heading\" data-id=\"58bca61\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/products\/field-service\/\" target=\"_blank\">Explore D365 Field Service \u2197<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20155391 e-con-full e-flex e-con e-parent\" data-id=\"20155391\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-17d35a76 e-con-full e-flex e-con e-child\" data-id=\"17d35a76\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1590be29 e-con-full e-flex e-con e-child\" data-id=\"1590be29\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b8745f e-con-full e-flex e-con e-child\" data-id=\"1b8745f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-60516e0a e-con-full e-flex e-con e-child\" data-id=\"60516e0a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9be3b60 elementor-widget elementor-widget-heading\" data-id=\"9be3b60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Featured Customer Transformation<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d743300 e-con-full e-flex e-con e-child\" data-id=\"d743300\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ddcd9a3 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"1ddcd9a3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"434\" height=\"162\" src=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/08\/LOGO-Canon-3.png\" class=\"attachment-full size-full wp-image-16154\" alt=\"Canon Medical Systems Logo\" srcset=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/08\/LOGO-Canon-3.png 434w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/08\/LOGO-Canon-3-300x112.png 300w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/08\/LOGO-Canon-3-18x7.png 18w\" sizes=\"(max-width: 434px) 100vw, 434px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffae1ee elementor-widget elementor-widget-heading\" data-id=\"2ffae1ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Connecting Customer Service and Field Operations at Canon Medical Malaysia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf895fe elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"bf895fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Canon Medical Malaysia worked with 9 Dots Consulting to connect customer case management with field-service delivery through Microsoft Dynamics 365. Customer Service and Field Service were integrated with Finance and Operations, allowing customer interactions, service cases, technician activities and related business processes to work within one coordinated environment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b63c3f5 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4b63c3f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer Service \u00b7 Field Service \u00b7 Case Management \u00b7 Technician Scheduling \u00b7 Service Tracking \u00b7 Finance and Operations Integration<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cdc229 e-con-full e-flex e-con e-child\" data-id=\"7cdc229\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e7c10a1 e-con-full e-flex e-con e-child\" data-id=\"e7c10a1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-81c611c e-con-full e-flex e-con e-child\" data-id=\"81c611c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56eee63 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"56eee63\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">D365 Customer Service<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2a7c01 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"e2a7c01\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08bf392 elementor-widget elementor-widget-heading\" data-id=\"08bf392\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Centralised customer cases and service interactions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2abde31 elementor-widget elementor-widget-heading\" data-id=\"2abde31\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Consistent processes for case tracking and resolution<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae37963 elementor-widget elementor-widget-heading\" data-id=\"ae37963\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Improved visibility across customer-service activity<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8bde25 e-con-full e-flex e-con e-child\" data-id=\"a8bde25\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b1a40d elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9b1a40d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">D365 Field Service<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c53d3f e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"6c53d3f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c04520 elementor-widget elementor-widget-heading\" data-id=\"5c04520\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Automated technician scheduling and dispatch<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5ea792 elementor-widget elementor-widget-heading\" data-id=\"b5ea792\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Improved coordination of field-service resources<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57ece25 elementor-widget elementor-widget-heading\" data-id=\"57ece25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Connected service delivery at customer locations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b85802 e-con-full e-flex e-con e-child\" data-id=\"2b85802\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e229a1 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6e229a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Connected Finance and Operations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-543a0cc e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"543a0cc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9356a98 elementor-widget elementor-widget-heading\" data-id=\"9356a98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Connected service activities with financial operations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb5b0c elementor-widget elementor-widget-heading\" data-id=\"1fb5b0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Improved coordination between service and business teams<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6e2452 elementor-widget elementor-widget-heading\" data-id=\"c6e2452\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Supported related operational and financial processes<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d16bac6 e-con-full e-flex e-con e-child\" data-id=\"6d16bac6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cd88dec e-con-full e-flex e-con e-child\" data-id=\"cd88dec\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-66b416b e-con-full e-flex e-con e-child\" data-id=\"66b416b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a5618cb elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2a5618cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Business Requirement<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d9fc19 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"6d9fc19\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7936b elementor-widget elementor-widget-heading\" data-id=\"5b7936b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Improve customer-service and field-operation coordination<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27c20e6 elementor-widget elementor-widget-heading\" data-id=\"27c20e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Replace disconnected service-management processes<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2096724 elementor-widget elementor-widget-heading\" data-id=\"2096724\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Support service growth and wider transformation objectives<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4aeccc0 e-con-full e-flex e-con e-child\" data-id=\"4aeccc0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd6495 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"fcd6495\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Our Work<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1933fa e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"c1933fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c0798 elementor-widget elementor-widget-heading\" data-id=\"68c0798\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Centralised case management through Customer Service<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d5b35 elementor-widget elementor-widget-heading\" data-id=\"d5d5b35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Automated technician scheduling through Field Service<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b617df0 elementor-widget elementor-widget-heading\" data-id=\"b617df0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Connected service processes with Finance and Operations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-753ed27 elementor-widget elementor-widget-heading\" data-id=\"753ed27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Introduced AI-enabled insights for service planning<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26ccca25 e-con-full e-flex e-con e-child\" data-id=\"26ccca25\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f84d91c e-con-full e-flex e-con e-child\" data-id=\"f84d91c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50f4ff1 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"50f4ff1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Outcome<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5868ec9 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"5868ec9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bad7e9 elementor-widget elementor-widget-heading\" data-id=\"3bad7e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Better coordination of customer cases and technicians<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-196ce7e elementor-widget elementor-widget-heading\" data-id=\"196ce7e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Improved visibility across service activities<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d83808 elementor-widget elementor-widget-heading\" data-id=\"4d83808\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">More efficient customer and field-service operations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b0d721 elementor-widget elementor-widget-heading\" data-id=\"1b0d721\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Stronger foundation for continued digital development<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43627a98 e-con-full e-flex e-con e-child\" data-id=\"43627a98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42c22d51 elementor-widget elementor-widget-heading\" data-id=\"42c22d51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/9dots.com\/th\/customer-stories-canon-medical-systems-malaysia-dynamics-365-implementation\/\">Read the Canon Medical Malaysia Customer Story \u2192<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6006661e e-con-full e-flex e-con e-parent\" data-id=\"6006661e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46c195ed e-con-full e-flex e-con e-child\" data-id=\"46c195ed\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3878d323 e-con-full e-flex e-con e-child\" data-id=\"3878d323\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349e76a4 elementor-widget elementor-widget-heading\" data-id=\"349e76a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e20\u0e39\u0e21\u0e34\u0e20\u0e32\u0e04\u0e17\u0e31\u0e48\u0e27\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22\u0e41\u0e1b\u0e0b\u0e34\u0e1f\u0e34\u0e01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38ac10b7 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"38ac10b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">From process design and data migration to regional rollout, integration and ongoing application management, we support the complete Dynamics 365 customer engagement lifecycle. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c3ece2c e-con-full e-flex e-con e-child\" data-id=\"4c3ece2c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ca56427 e-con-full e-flex e-con e-child\" data-id=\"2ca56427\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6881f168 elementor-widget elementor-widget-image\" data-id=\"6881f168\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1600\" height=\"1200\" src=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card.jpg\" class=\"attachment-full size-full wp-image-12664\" alt=\"Map of 9 Dots Consulting office locations across Asia-Pacific\" srcset=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card.jpg 1600w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card-300x225.jpg 300w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card-1024x768.jpg 1024w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card-768x576.jpg 768w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card-1536x1152.jpg 1536w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Regional-Map-Card-16x12.jpg 16w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58b8fbbb e-con-full e-flex e-con e-child\" data-id=\"58b8fbbb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-290e1b02 e-con-full e-flex e-con e-child\" data-id=\"290e1b02\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1106750f elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1106750f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e19\u0e33 CRM \u0e44\u0e1b\u0e43\u0e0a\u0e49<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5b7fd1 elementor-widget elementor-widget-heading\" data-id=\"4d5b7fd1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Requirements analysis, process design, application configuration, data migration, testing, training and deployment.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49dc7162 e-con-full e-flex e-con e-child\" data-id=\"49dc7162\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25b57738 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"25b57738\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e40\u0e1b\u0e34\u0e14\u0e15\u0e31\u0e27\u0e17\u0e31\u0e48\u0e27\u0e20\u0e39\u0e21\u0e34\u0e20\u0e32\u0e04<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-220083fa elementor-widget elementor-widget-heading\" data-id=\"220083fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Core-template alignment, country-specific processes, language requirements, data governance and phased deployment across markets.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54691dce e-con-full e-flex e-con e-child\" data-id=\"54691dce\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4529d96e elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4529d96e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e1a\u0e39\u0e23\u0e13\u0e32\u0e01\u0e32\u0e23\u0e41\u0e25\u0e30\u0e2a\u0e48\u0e27\u0e19\u0e02\u0e22\u0e32\u0e22\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5de9f4 elementor-widget elementor-widget-heading\" data-id=\"6b5de9f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Connect customer engagement applications with Dynamics 365 ERP, Microsoft 365, Power Platform, portals and third-party systems.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42c6fd0d e-con-full e-flex e-con e-child\" data-id=\"42c6fd0d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48e11a89 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"48e11a89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b40b0c8 elementor-widget elementor-widget-heading\" data-id=\"5b40b0c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Application administration, release management, issue resolution, user support and ongoing process optimisation after go-live.\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e2a267c e-con-full e-flex e-con e-child\" data-id=\"7e2a267c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-35e22660 e-con-full e-flex e-con e-child\" data-id=\"35e22660\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6606a630 e-con-full e-flex e-con e-child\" data-id=\"6606a630\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77d4dfc8 elementor-widget elementor-widget-image\" data-id=\"77d4dfc8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"23\" height=\"23\" src=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/07\/Microsoft_logo.svg\" class=\"attachment-full size-full wp-image-12667\" alt=\"Microsoft Logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49b2d458 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"49b2d458\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u0e01\u0e32\u0e23\u0e22\u0e01\u0e22\u0e48\u0e2d\u0e07\u0e04\u0e39\u0e48\u0e04\u0e49\u0e32\u0e02\u0e2d\u0e07\u0e44\u0e21\u0e42\u0e04\u0e23\u0e0b\u0e2d\u0e1f\u0e17\u0e4c<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75dbc49a elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"75dbc49a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Mircosoft Managed Partner \u00b7 Tier-1 Cloud Solutions Provider \u00b7 ECIF Green Partner<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27c61a91 e-con-full e-flex e-con e-child\" data-id=\"27c61a91\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48b2fe4c elementor-widget elementor-widget-heading\" data-id=\"48b2fe4c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">11<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3feb5c19 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3feb5c19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u0e17\u0e35\u0e48\u0e15\u0e31\u0e49\u0e07\u0e43\u0e19\u0e40\u0e2d\u0e40\u0e0a\u0e35\u0e22\u0e41\u0e1b\u0e0b\u0e34\u0e1f\u0e34\u0e01<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-275e7f29 e-con-full e-flex e-con e-child\" data-id=\"275e7f29\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-624258d6 elementor-widget elementor-widget-heading\" data-id=\"624258d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">20+<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3de909f0 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3de909f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e17\u0e35\u0e48\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59315154 e-con-full e-flex e-con e-child\" data-id=\"59315154\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24f6c0ec elementor-widget elementor-widget-heading\" data-id=\"24f6c0ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">250+<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-448b00f4 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"448b00f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u0e2a\u0e21\u0e32\u0e0a\u0e34\u0e01\u0e43\u0e19\u0e17\u0e35\u0e21<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ce00cf1 e-con-full e-flex e-con e-child\" data-id=\"6ce00cf1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e394141 elementor-widget elementor-widget-heading\" data-id=\"5e394141\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">300+<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7460af10 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7460af10\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u0e42\u0e04\u0e23\u0e07\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e2a\u0e48\u0e07\u0e21\u0e2d\u0e1a<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a62df7d e-con-full e-flex e-con e-parent\" data-id=\"5a62df7d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-28ed124d e-con-full e-flex e-con e-child\" data-id=\"28ed124d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-79a787ac e-con-full e-flex e-con e-child\" data-id=\"79a787ac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6f9b60 elementor-widget elementor-widget-heading\" data-id=\"3b6f9b60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discuss Your Customer Engagement Requirements\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf667d3 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2cf667d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Whether you are implementing a new CRM platform, replacing a legacy system, improving sales and service processes or connecting customer engagement with finance and operations, our team can help you assess the requirements and define a practical way forward. You can also speak with us if you are still determining which Dynamics 365 applications your organisation needs.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-353dd2c e-con-full e-flex e-con e-child\" data-id=\"353dd2c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-416a07ba elementor-widget elementor-widget-shortcode\" data-id=\"416a07ba\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8369-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8369\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/th\/wp-json\/wp\/v2\/pages\/5958#wpcf7-f8369-o1\" method=\"post\" class=\"wpcf7-form init\" 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