{"id":3315,"date":"2024-11-14T11:49:55","date_gmt":"2024-11-14T11:49:55","guid":{"rendered":"https:\/\/10dumbs.com\/9dots\/?page_id=3315"},"modified":"2026-10-26T15:44:37","modified_gmt":"2026-10-26T07:44:37","slug":"managed-services-support","status":"publish","type":"page","link":"https:\/\/9dots.com\/vi\/managed-services-support\/","title":{"rendered":"D\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd \u1ee9ng d\u1ee5ng (AMS)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3315\" class=\"elementor elementor-3315\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed23a77 e-con-full e-flex e-con e-parent\" data-id=\"2ed23a77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1d1ea6a1 e-con-full e-flex e-con e-child\" data-id=\"1d1ea6a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-48eb2291 e-con-full e-flex e-con e-child\" data-id=\"48eb2291\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76a32a63 elementor-widget elementor-widget-heading\" data-id=\"76a32a63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">MANAGED SERVICES AND SUPPORT<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e804e04 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2e804e04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics 365 Managed Services and Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73e892d5 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"73e892d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We look after Microsoft Dynamics 365 once you are live. We answer user questions, fix incidents and manage Microsoft updates. Some customers call this application management services (AMS).<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7d9a2d elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e7d9a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics 365 \u00b7 Microsoft 365 \u00b7 Microsoft Power Platform<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23875cc8 elementor-widget__width-auto elementor-align-justify elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"23875cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#consultation\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discuss Your Support Needs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d391fda e-con-full e-flex e-con e-parent\" data-id=\"d391fda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-571c420 e-con-full e-flex e-con e-child\" data-id=\"571c420\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8f20240 e-con e-atomic-element e-flexbox-base e-8f20240-37927fd \" data-id=\"8f20240\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"8f20240\">\n    <div class=\"elementor-element elementor-element-fbc6777 e-con e-atomic-element e-flexbox-base e-fbc6777-1f5ef85 \" data-id=\"fbc6777\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fbc6777\">\n    \t\t<div class=\"elementor-element elementor-element-f9e9475 elementor-widget elementor-widget-heading\" data-id=\"f9e9475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Common Support Requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe49166 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"fe49166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We route each of these requests to the right level of support.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3141a00 e-con-full e-flex e-con e-child\" data-id=\"3141a00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9ec9c13 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"9ec9c13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e84fc3 elementor-widget elementor-widget-heading\" data-id=\"6e84fc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Why is the system running slowly?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a25bc2 elementor-widget elementor-widget-heading\" data-id=\"6a25bc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Why isn't this transaction processing?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-002e9cd elementor-widget elementor-widget-heading\" data-id=\"002e9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Can we change a process or add a small enhancement without starting a major project?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7f252 elementor-widget elementor-widget-heading\" data-id=\"9e7f252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We need a new report or dashboard.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-807a447 elementor-widget elementor-widget-heading\" data-id=\"807a447\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Microsoft has released an update. What do we need to do?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-619f97c elementor-widget elementor-widget-heading\" data-id=\"619f97c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Can Dynamics 365 integrate with another system?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f50684 elementor-widget elementor-widget-heading\" data-id=\"8f50684\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We want to automate a manual process.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-802074b e-con e-atomic-element e-flexbox-base e-802074b-3630185 \" data-id=\"802074b\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"802074b\">\n    \t\t<div class=\"elementor-element elementor-element-cc698cf elementor-widget elementor-widget-heading\" data-id=\"cc698cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What We Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc949e elementor-widget__width-inherit elementor-widget-tablet__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4dc949e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We support the business processes in your Dynamics 365 system and the technology behind them. We also support Microsoft 365 and Microsoft Power Platform environments.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfd7822 e-con e-atomic-element e-flexbox-base e-cfd7822-f43ade8 cards-row has-2 \" data-id=\"cfd7822\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cfd7822\">\n    <div class=\"elementor-element elementor-element-6cc2e36 e-con-full card e-flex e-con e-child\" data-id=\"6cc2e36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df60e92 elementor-widget elementor-widget-heading\" data-id=\"df60e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Business Process Support<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a42fe52 e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"a42fe52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99604a5 elementor-widget elementor-widget-heading\" data-id=\"99604a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Finance and accounting<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6722e2c elementor-widget elementor-widget-heading\" data-id=\"6722e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Procurement and purchasing<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af91ccd elementor-widget elementor-widget-heading\" data-id=\"af91ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Sales and customer processes<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6496cb3 elementor-widget elementor-widget-heading\" data-id=\"6496cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Inventory and warehouse management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7edace4 elementor-widget elementor-widget-heading\" data-id=\"7edace4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Supply chain processes <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d6c5a elementor-widget elementor-widget-heading\" data-id=\"24d6c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Manufacturing and operations<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e83ecc0 elementor-widget elementor-widget-heading\" data-id=\"e83ecc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Functional configuration<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93b0c58 e-con-full card e-flex e-con e-child\" data-id=\"93b0c58\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23af91b elementor-widget elementor-widget-heading\" data-id=\"23af91b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Application and Technical Support<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ae60ec e-con-full hanging-bullet e-flex e-con e-child\" data-id=\"2ae60ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad83a8 elementor-widget elementor-widget-heading\" data-id=\"6ad83a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Integrations and interfaces<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9422861 elementor-widget elementor-widget-heading\" data-id=\"9422861\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Batch jobs and scheduled processes<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e91b3be elementor-widget elementor-widget-heading\" data-id=\"e91b3be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Environment administration<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83ace83 elementor-widget elementor-widget-heading\" data-id=\"83ace83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Performance troubleshooting<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a03c01b elementor-widget elementor-widget-heading\" data-id=\"a03c01b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customisation support<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be5f4f7 elementor-widget elementor-widget-heading\" data-id=\"be5f4f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Data and reporting<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-495687f elementor-widget elementor-widget-heading\" data-id=\"495687f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Security and user access<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53dc887b e-con-full e-flex e-con e-parent\" data-id=\"53dc887b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-414810d3 e-con-full e-flex e-con e-child\" data-id=\"414810d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9819114 e-con-full e-flex e-con e-child\" data-id=\"9819114\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dccccec elementor-widget elementor-widget-heading\" data-id=\"dccccec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How a Support Request Moves<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9326921 elementor-widget__width-inherit elementor-widget-tablet__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9326921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Every request starts with level 1 (L1) support. We pass it to level 2 (L2) when it needs deeper skills.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea483b4 e-con e-atomic-element e-grid-base e-ea483b4-d61adbf js-steps \" data-id=\"ea483b4\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"ea483b4\">\n    <div class=\"elementor-element elementor-element-7b26cb5 e-con-full card e-flex e-con e-child\" data-id=\"7b26cb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d38d301 elementor-widget elementor-widget-heading\" data-id=\"d38d301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L1 User Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fd61b elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a5fd61b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">The first point of contact for everyday questions, incidents and service requests. We log each request, set its priority and pass it on when needed.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9de47b e-con-full card e-flex e-con e-child\" data-id=\"d9de47b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0954544 elementor-widget elementor-widget-heading\" data-id=\"0954544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L2 Functional Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09b8249 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"09b8249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Fixes problems with Dynamics 365 setup, finance, supply chain and other business processes.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9c4a4d e-con-full card e-flex e-con e-child\" data-id=\"e9c4a4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-700d758 elementor-widget elementor-widget-heading\" data-id=\"700d758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L2 Technical Support\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82d0b0 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f82d0b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Fixes problems with integrations, customisations, batch jobs, environments and performance. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3947ce4 e-con-full e-flex e-con e-parent\" data-id=\"3947ce4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-08543e2 e-con-full e-flex e-con e-child\" data-id=\"08543e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a9ce489 e-con-full e-flex e-con e-child\" data-id=\"a9ce489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-376ada0 elementor-widget elementor-widget-heading\" data-id=\"376ada0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Else We Include<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435e4b2 elementor-widget__width-inherit elementor-widget-tablet__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"435e4b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Alongside support, we monitor your system, manage Microsoft updates and send you regular reports.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff6c08c e-con e-atomic-element e-grid-base e-ff6c08c-a5b08db cards-row has-2 \" data-id=\"ff6c08c\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"ff6c08c\">\n    <div class=\"elementor-element elementor-element-23c4ac3 e-con-full card e-flex e-con e-child\" data-id=\"23c4ac3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7ac82c elementor-widget elementor-widget-heading\" data-id=\"c7ac82c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Application Monitoring and Optimisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b76b5f1 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b76b5f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We review system health and performance on a regular schedule. We fix risks before they affect your users.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-497408d e-con-full card e-flex e-con e-child\" data-id=\"497408d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfcfba8 elementor-widget elementor-widget-heading\" data-id=\"bfcfba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enhancements and Continuous Improvement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cb1b1f elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0cb1b1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We make small changes as your needs change. These include workflow changes, reports and process improvements. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0dc9e20 e-con-full card e-flex e-con e-child\" data-id=\"0dc9e20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf99b4 elementor-widget elementor-widget-heading\" data-id=\"fdf99b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Release and Update Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea5e30c elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"ea5e30c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Microsoft releases Dynamics 365 updates on a regular schedule. We check each update, test it and release it with minimal disruption to users. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-514aa11 e-con-full card e-flex e-con e-child\" data-id=\"514aa11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcdb65a elementor-widget elementor-widget-heading\" data-id=\"dcdb65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Levels (SLA)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b3d544 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1b3d544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We agree priorities, response targets and escalation steps with you in a service level agreement (SLA). Each request has a clear owner and a target time.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9492151 e-con-full card e-flex e-con e-child\" data-id=\"9492151\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b817c7 elementor-widget elementor-widget-heading\" data-id=\"9b817c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Reporting and Governance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9447bba elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9447bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">You receive regular service reports and performance reviews. They show incidents, repeat issues and the improvements we have agreed.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19ae75a2 e-con-full e-flex e-con e-parent\" data-id=\"19ae75a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-47b38ff2 e-con-full e-flex e-con e-child\" data-id=\"47b38ff2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6d66467b e-con-full e-flex e-con e-child\" data-id=\"6d66467b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b2656a4 elementor-widget elementor-widget-heading\" data-id=\"4b2656a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions About Managed Services<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32ebcd77 e-con-full e-flex e-con e-child\" data-id=\"32ebcd77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30990d60 e-con-full e-flex e-con e-child\" data-id=\"30990d60\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-17e24a91 e-con e-atomic-element e-grid-base e-17e24a91-89f4a8f \" data-id=\"17e24a91\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"17e24a91\">\n    <div class=\"elementor-element elementor-element-283d64e1 e-con e-atomic-element e-flexbox-base e-283d64e1-406d45d \" data-id=\"283d64e1\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"283d64e1\">\n    <div class=\"elementor-element elementor-element-4eff9925 e-con-full e-flex e-con e-child\" data-id=\"4eff9925\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27565fbf elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"27565fbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is Dynamics 365 managed services?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21b49191 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"21b49191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Managed services is ongoing support for Dynamics 365 after go-live. We answer user questions, fix incidents, manage Microsoft updates and make small improvements. Some customers call it application management services (AMS).<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-430b31ba e-con-full e-flex e-con e-child\" data-id=\"430b31ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19050d47 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"19050d47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is the difference between L1 and L2 support?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-288eaaef elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"288eaaef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">L1 is the first point of contact. It answers everyday questions and logs incidents. L2 fixes problems that need deeper functional or technical skills.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c91ea8f e-con-full e-flex e-con e-child\" data-id=\"2c91ea8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-279f1a54 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"279f1a54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Do you manage Microsoft updates for us?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10c813e9 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"10c813e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Yes. Microsoft releases updates on a regular schedule. We tell you what changes, test it against your processes and release it when you agree.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68cf414 e-con-full e-flex e-con e-child\" data-id=\"68cf414\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dda44b3 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"dda44b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can you make small changes without a new project?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f86eb0 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8f86eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Yes. Small enhancements, workflow changes and reports are part of our support service. You do not need a new project.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-53aedfc8 e-con e-atomic-element e-flexbox-base e-53aedfc8-36b5b4f \" data-id=\"53aedfc8\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"53aedfc8\">\n    <div class=\"elementor-element elementor-element-4ae811ec e-con-full e-flex e-con e-child\" data-id=\"4ae811ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cca835d elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4cca835d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Can you take over support from another partner?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa6e9b elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1fa6e9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Yes. We first review your system, documentation and open issues. Then we agree a handover plan and service levels with you.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a2d4bb5 e-con-full e-flex e-con e-child\" data-id=\"7a2d4bb5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29607be3 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"29607be3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How do you measure service quality?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-501cbe89 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"501cbe89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We measure against the response targets in your service level agreement. Regular service reports show how we perform.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ae3fe5 e-con-full e-flex e-con e-child\" data-id=\"4ae3fe5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2495c72 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2495c72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How is pricing set for managed services?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9636ba elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a9636ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pricing depends on your system, your number of users and the service levels you need. We give you a quotation after we review your environment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48e58dd e-con-full e-flex e-con e-child\" data-id=\"48e58dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-866abe9 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"866abe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What if our Dynamics 365 project is not yet stable?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b7e167 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6b7e167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Our Advisory and Recovery services can assess and stabilise the project before it moves into ongoing support. If you are planning a new deployment or upgrade, see Implementation and Migration.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9149677 elementor-widget elementor-widget-heading\" data-id=\"9149677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/9dots.com\/implementation-migration\/\">Implementation and Migration Services \u2192<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a36a7f6 elementor-widget elementor-widget-heading\" data-id=\"a36a7f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/9dots.com\/advisory\/\">Advisory and Recovery Services \u2192<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb3d89 elementor-widget elementor-widget-html\" data-id=\"1bb3d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What is Dynamics 365 managed services?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Managed services is ongoing support for Dynamics 365 after go-live. We answer user questions, fix incidents, manage Microsoft updates and make small improvements. Some customers call it application management services (AMS).\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What is the difference between L1 and L2 support?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"L1 is the first point of contact. It answers everyday questions and logs incidents. L2 fixes problems that need deeper functional or technical skills.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Do you manage Microsoft updates for us?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Yes. Microsoft releases updates on a regular schedule. We tell you what changes, test it against your processes and release it when you agree.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Can you make small changes without a new project?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Yes. Small enhancements, workflow changes and reports are part of our support service. You do not need a new project.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Can you take over support from another partner?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Yes. We first review your system, documentation and open issues. Then we agree a handover plan and service levels with you.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How do you measure service quality?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"We measure against the response targets in your service level agreement. Regular service reports show how we perform.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How is pricing set for managed services?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Pricing depends on your system, your number of users and the service levels you need. We give you a quotation after we review your environment.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What if our Dynamics 365 project is not yet stable?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Our Advisory and Recovery services can assess and stabilise the project before it moves into ongoing support. If you are planning a new deployment or upgrade, see Implementation and Migration.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bc52734 e-con-full e-flex e-con e-parent\" data-id=\"3bc52734\" data-element_type=\"container\" data-e-type=\"container\" id=\"consultation\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-263f1438 e-con-full e-flex e-con e-child\" data-id=\"263f1438\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3bed9a8a e-con-full e-flex e-con e-child\" data-id=\"3bed9a8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-47bca3c e-con e-atomic-element e-flexbox-base e-47bca3c-81c588d \" data-id=\"47bca3c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"47bca3c\">\n    <div class=\"elementor-element elementor-element-75b5c2be e-con e-atomic-element e-flexbox-base e-75b5c2be-59a942a \" data-id=\"75b5c2be\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"75b5c2be\">\n    \t\t<div class=\"elementor-element elementor-element-8da86c8 elementor-widget elementor-widget-heading\" data-id=\"8da86c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discuss Your Dynamics 365 Support Needs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4840ea02 elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4840ea02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tell us what your team needs. We recommend a support arrangement that fits your organisation and your system. We reply within one business day.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7b599e elementor-align-justify elementor-tablet-align-justify elementor-mobile-align-justify elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"3f7b599e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:enquiry@9dots.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Email Us \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-429b1459 e-con e-atomic-element e-flexbox-base e-429b1459-26eedbf \" data-id=\"429b1459\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"429b1459\">\n    <div class=\"elementor-element elementor-element-5c12b42a e-con e-atomic-element e-flexbox-base e-5c12b42a-54dccff \" data-id=\"5c12b42a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5c12b42a\">\n    \t\t<div class=\"elementor-element elementor-element-78847fb5 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-image\" data-id=\"78847fb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"1200\" src=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg\" class=\"attachment-full size-full wp-image-20610\" alt=\"Map showing 9 Dots Consulting locations across 11 Asia-Pacific markets\" srcset=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg 1600w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map--300x225.jpg 300w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map--1024x768.jpg 1024w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map--768x576.jpg 768w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map--1536x1152.jpg 1536w, https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map--16x12.jpg 16w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6780575f e-con e-atomic-element e-flexbox-base e-6780575f-b09db70 \" data-id=\"6780575f\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6780575f\">\n    \t\t<div class=\"elementor-element elementor-element-2517ee7f elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"2517ee7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8369-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8369\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/vi\/wp-json\/wp\/v2\/pages\/3315#wpcf7-f8369-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8369\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8369-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p style=\"margin-top:0; padding-top:0;font-size:22px;\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><label class=\"nd-sr-label\"><span class=\"screen-reader-text\">What can we help you with?<\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"your-solution\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-solution\"><option value=\"\">What can we help you with?*<\/option><option value=\"Microsoft Dynamics 365\">Microsoft Dynamics 365<\/option><option value=\"Finance and Supply Chain Management\">Finance and Supply Chain Management<\/option><option value=\"Business Central\">Business Central<\/option><option value=\"CRM and Customer Engagement\">CRM and Customer Engagement<\/option><option value=\"Commerce\">Commerce<\/option><option value=\"Jumpstart ERP\">Jumpstart ERP<\/option><option value=\"PRIME AI Agents\">PRIME AI Agents<\/option><option value=\"Microsoft 365 Copilot\">Microsoft 365 Copilot<\/option><option value=\"Power Platform\">Power Platform<\/option><option value=\"Microsoft Azure\">Microsoft Azure<\/option><option value=\"Cegid Retail\">Cegid Retail<\/option><option value=\"LS Retail\">LS Retail<\/option><option value=\"Managed Services and Support\">Managed Services and Support<\/option><option value=\"Buy Microsoft 365 or Dynamics 365 licences\">Buy Microsoft 365 or Dynamics 365 licences<\/option><option value=\"ERP Upgrade or Replacement\">ERP Upgrade or Replacement<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Tell us about your project or question\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Send enquiry\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MANAGED SERVICES AND SUPPORT Microsoft Dynamics 365 Managed Services and Support We look after Microsoft Dynamics 365 once you are live. We answer user questions, fix incidents and manage Microsoft updates. Some customers call this application management services (AMS). Microsoft Dynamics 365 \u00b7 Microsoft 365 \u00b7 Microsoft Power Platform Discuss Your Support Needs \u2192 Common [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":20610,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3315","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Dynamics 365 Support (AMS) | 9 Dots Consulting<\/title>\n<meta name=\"description\" content=\"We look after Microsoft Dynamics 365 after go-live. We handle user support, Microsoft updates and monitoring under a clear SLA.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/9dots.com\/vi\/managed-services-support\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Microsoft Dynamics 365 Managed Services | 9 Dots Consulting\" \/>\n<meta property=\"og:description\" content=\"We provide L1 and L2 support, update management and monitoring for Microsoft Dynamics 365. Clear service levels and regular reports are included.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/9dots.com\/vi\/managed-services-support\/\" \/>\n<meta property=\"og:site_name\" content=\"9 Dots Consulting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/9Dots\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-26T07:44:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/\",\"url\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/\",\"name\":\"Microsoft Dynamics 365 Support (AMS) | 9 Dots Consulting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/9dots.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/9dots.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/9-Dots-Regional-Presence-Map-.jpg\",\"datePublished\":\"2024-11-14T11:49:55+00:00\",\"dateModified\":\"2026-10-26T07:44:37+00:00\",\"description\":\"We look after Microsoft Dynamics 365 after go-live. We handle user support, Microsoft updates and monitoring under a clear SLA.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/9dots.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/9-Dots-Regional-Presence-Map-.jpg\",\"contentUrl\":\"https:\\\/\\\/9dots.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/9-Dots-Regional-Presence-Map-.jpg\",\"width\":1600,\"height\":1200,\"caption\":\"Map showing 9 Dots Consulting locations across 11 Asia-Pacific markets\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/9dots.com\\\/managed-services-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/9dots.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Application Management Services (AMS)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/9dots.com\\\/#website\",\"url\":\"https:\\\/\\\/9dots.com\\\/\",\"name\":\"9 Dots Consulting\",\"description\":\"ERP, CRM, AI and managed services across Asia-Pacific\",\"publisher\":{\"@id\":\"https:\\\/\\\/9dots.com\\\/#organization\"},\"alternateName\":\"9 Dots\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/9dots.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"vi\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/9dots.com\\\/#organization\",\"name\":\"9 Dots Consulting\",\"alternateName\":\"9 Dots\",\"url\":\"https:\\\/\\\/9dots.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"vi\",\"@id\":\"https:\\\/\\\/9dots.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/9dots.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/9-dots-consulting-logo-600x600-1.jpg\",\"contentUrl\":\"https:\\\/\\\/9dots.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/9-dots-consulting-logo-600x600-1.jpg\",\"width\":600,\"height\":600,\"caption\":\"9 Dots Consulting\"},\"image\":{\"@id\":\"https:\\\/\\\/9dots.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/9Dots\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/9-dots-consulting\\\/\",\"https:\\\/\\\/www.facebook.com\\\/9dotsconsulting\",\"https:\\\/\\\/www.youtube.com\\\/@9DotsConsulting\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Microsoft Dynamics 365 Support (AMS) | 9 Dots Consulting","description":"We look after Microsoft Dynamics 365 after go-live. We handle user support, Microsoft updates and monitoring under a clear SLA.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/9dots.com\/vi\/managed-services-support\/","og_locale":"vi_VN","og_type":"article","og_title":"Microsoft Dynamics 365 Managed Services | 9 Dots Consulting","og_description":"We provide L1 and L2 support, update management and monitoring for Microsoft Dynamics 365. Clear service levels and regular reports are included.","og_url":"https:\/\/9dots.com\/vi\/managed-services-support\/","og_site_name":"9 Dots Consulting","article_publisher":"https:\/\/www.facebook.com\/9Dots","article_modified_time":"2026-10-26T07:44:37+00:00","og_image":[{"width":1600,"height":1200,"url":"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"4 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/9dots.com\/managed-services-support\/","url":"https:\/\/9dots.com\/managed-services-support\/","name":"Microsoft Dynamics 365 Support (AMS) | 9 Dots Consulting","isPartOf":{"@id":"https:\/\/9dots.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/9dots.com\/managed-services-support\/#primaryimage"},"image":{"@id":"https:\/\/9dots.com\/managed-services-support\/#primaryimage"},"thumbnailUrl":"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg","datePublished":"2024-11-14T11:49:55+00:00","dateModified":"2026-10-26T07:44:37+00:00","description":"We look after Microsoft Dynamics 365 after go-live. We handle user support, Microsoft updates and monitoring under a clear SLA.","breadcrumb":{"@id":"https:\/\/9dots.com\/managed-services-support\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/9dots.com\/managed-services-support\/"]}]},{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/9dots.com\/managed-services-support\/#primaryimage","url":"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg","contentUrl":"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-Dots-Regional-Presence-Map-.jpg","width":1600,"height":1200,"caption":"Map showing 9 Dots Consulting locations across 11 Asia-Pacific markets"},{"@type":"BreadcrumbList","@id":"https:\/\/9dots.com\/managed-services-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/9dots.com\/"},{"@type":"ListItem","position":2,"name":"Application Management Services (AMS)"}]},{"@type":"WebSite","@id":"https:\/\/9dots.com\/#website","url":"https:\/\/9dots.com\/","name":"9 Dots Consulting","description":"ERP, CRM, AI and managed services across Asia-Pacific","publisher":{"@id":"https:\/\/9dots.com\/#organization"},"alternateName":"9 Dots","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/9dots.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"vi"},{"@type":"Organization","@id":"https:\/\/9dots.com\/#organization","name":"9 Dots Consulting","alternateName":"9 Dots","url":"https:\/\/9dots.com\/","logo":{"@type":"ImageObject","inLanguage":"vi","@id":"https:\/\/9dots.com\/#\/schema\/logo\/image\/","url":"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-dots-consulting-logo-600x600-1.jpg","contentUrl":"https:\/\/9dots.com\/wp-content\/uploads\/2026\/10\/9-dots-consulting-logo-600x600-1.jpg","width":600,"height":600,"caption":"9 Dots Consulting"},"image":{"@id":"https:\/\/9dots.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/9Dots","https:\/\/www.linkedin.com\/company\/9-dots-consulting\/","https:\/\/www.facebook.com\/9dotsconsulting","https:\/\/www.youtube.com\/@9DotsConsulting"]}]}},"_links":{"self":[{"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/pages\/3315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/comments?post=3315"}],"version-history":[{"count":5,"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/pages\/3315\/revisions"}],"predecessor-version":[{"id":22737,"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/pages\/3315\/revisions\/22737"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/media\/20610"}],"wp:attachment":[{"href":"https:\/\/9dots.com\/vi\/wp-json\/wp\/v2\/media?parent=3315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}