{"id":6170,"date":"2025-11-29T15:56:59","date_gmt":"2025-11-29T15:56:59","guid":{"rendered":"https:\/\/9dots.com\/?p=6170"},"modified":"2025-12-01T13:07:09","modified_gmt":"2025-12-01T13:07:09","slug":"ebook-service-transformation-with-ai","status":"publish","type":"post","link":"https:\/\/9dots.com\/vi\/ebook-service-transformation-with-ai\/","title":{"rendered":"eBook: Service Transformation with AI"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6170\" class=\"elementor elementor-6170\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f886f e-flex e-con-boxed e-con e-parent\" data-id=\"e4f886f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3a712b e-flex e-con-boxed e-con e-parent\" data-id=\"a3a712b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aa852a elementor-widget elementor-widget-text-editor\" data-id=\"8aa852a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:471be7a6-fe10-4897-a38d-3fd387e2e8c8-51\" data-testid=\"conversation-turn-16\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"b962f2d5-7903-44a2-9d38-ebd4d8011452\" data-message-model-slug=\"gpt-5-1\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\"><p data-start=\"153\" data-end=\"658\">Customer service is rapidly evolving in the agentic era, where AI and human expertise work together to deliver faster, smarter, and more personalized experiences. With rising customer expectations and increasing operational demands, organizations need modern tools that enhance efficiency without compromising quality. This video e-book explores how Microsoft Dynamics 365 and Copilot empower service teams to operate with greater agility, streamline workflows, and elevate every customer interaction.<\/p><p data-start=\"660\" data-end=\"1090\" data-is-last-node=\"\" data-is-only-node=\"\">As a trusted Microsoft Partner, 9 Dots Consulting helps businesses across ASEAN unlock the full potential of AI-driven service transformation. From automating routine tasks to enabling agents with intelligent insights, we guide organizations through every step of their modernization journey. Discover how your team can scale confidently, boost customer satisfaction, and build a service model designed for the future of work.<\/p><\/div><\/div><\/div><\/div><div class=\"mt-3 w-full empty:hidden\"><div class=\"text-center\">\u00a0<\/div><\/div><\/div><\/div><\/article><div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8346e76 elementor-widget elementor-widget-image\" data-id=\"8346e76\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-scaled.png\" class=\"attachment-full size-full wp-image-6172\" alt=\"\" srcset=\"https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-scaled.png 2560w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-300x300.png 300w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-1024x1024.png 1024w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-150x150.png 150w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-768x768.png 768w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-1536x1536.png 1536w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-2048x2048.png 2048w, https:\/\/9dots.com\/wp-content\/uploads\/2025\/11\/eBook-Cover-1-12x12.png 12w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e102680 e-flex e-con-boxed e-con e-parent\" data-id=\"e102680\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00ae903 elementor-widget elementor-widget-button\" data-id=\"00ae903\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/9dots.com\/vi\/download-video-ebook-service-transformation-with-ai\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download eBook<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer service is rapidly evolving in the agentic era, where AI and human expertise work together to deliver faster, smarter, and more personalized experiences. With rising customer expectations and increasing operational demands, organizations need modern tools that enhance efficiency without compromising quality. This video e-book explores how Microsoft Dynamics 365 and Copilot empower service teams [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6171,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[66],"tags":[],"class_list":["post-6170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ebook"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eBook: Service Transformation with AI - 9 Dots Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/9dots.com\/vi\/ebook-service-transformation-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eBook: Service Transformation with AI\" \/>\n<meta property=\"og:description\" content=\"Customer service is rapidly evolving in the agentic era, where AI and human expertise work together to deliver faster, smarter, and more personalized experiences. 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