{"id":6170,"date":"2025-11-29T15:56:59","date_gmt":"2025-11-29T15:56:59","guid":{"rendered":"https:\/\/9dots.com\/?p=6170"},"modified":"2025-12-01T13:07:09","modified_gmt":"2025-12-01T13:07:09","slug":"ebook-service-transformation-with-ai","status":"publish","type":"post","link":"https:\/\/9dots.com\/vi\/ebook-service-transformation-with-ai\/","title":{"rendered":"Ebook: Chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 v\u1edbi AI"},"content":{"rendered":"
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D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng trong k\u1ef7 nguy\u00ean agentic, n\u01a1i AI v\u00e0 chuy\u00ean m\u00f4n c\u1ee7a con ng\u01b0\u1eddi h\u1ee3p t\u00e1c \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m nhanh h\u01a1n, th\u00f4ng minh h\u01a1n v\u00e0 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n. V\u1edbi k\u1ef3 v\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 nhu c\u1ea7u v\u1eadn h\u00e0nh ng\u00e0y c\u00e0ng cao, c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea7n c\u00e1c c\u00f4ng c\u1ee5 hi\u1ec7n \u0111\u1ea1i nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 m\u00e0 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng. S\u00e1ch \u0111i\u1ec7n t\u1eed video n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch Microsoft Dynamics 365 v\u00e0 Copilot trao quy\u1ec1n cho c\u00e1c nh\u00f3m d\u1ecbch v\u1ee5 \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng nhanh nh\u1eb9n h\u01a1n, h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 n\u00e2ng cao m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>

L\u00e0 \u0110\u1ed1i t\u00e1c \u0111\u00e1ng tin c\u1eady c\u1ee7a Microsoft, 9 Dots Consulting gi\u00fap c\u00e1c doanh nghi\u1ec7p tr\u00ean kh\u1eafp ASEAN khai ph\u00e1 tr\u1ecdn v\u1eb9n ti\u1ec1m n\u0103ng c\u1ee7a chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean AI. T\u1eeb vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 th\u00f4ng th\u01b0\u1eddng \u0111\u1ebfn h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean v\u1edbi nh\u1eefng th\u00f4ng tin chi ti\u1ebft th\u00f4ng minh, ch\u00fang t\u00f4i \u0111\u1ed3ng h\u00e0nh c\u00f9ng c\u00e1c t\u1ed5 ch\u1ee9c qua t\u1eebng b\u01b0\u1edbc trong h\u00e0nh tr\u00ecnh hi\u1ec7n \u0111\u1ea1i h\u00f3a c\u1ee7a h\u1ecd. Kh\u00e1m ph\u00e1 c\u00e1ch nh\u00f3m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng quy m\u00f4 m\u1ed9t c\u00e1ch t\u1ef1 tin, n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4 h\u00ecnh d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho t\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng vi\u1ec7c.<\/p><\/div><\/div><\/div><\/div>

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tT\u1ea3i xu\u1ed1ng eBook<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer service is rapidly evolving in the agentic era, where AI and human expertise work together to deliver faster, smarter, and more personalized experiences. With rising customer expectations and increasing operational demands, organizations need modern tools that enhance efficiency without compromising quality. This video e-book explores how Microsoft Dynamics 365 and Copilot empower service teams […]<\/p>","protected":false},"author":1,"featured_media":6171,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[66],"tags":[],"class_list":["post-6170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ebook"],"acf":[],"yoast_head":"\neBook: Service Transformation with AI - 9 Dots Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/9dots.com\/vi\/ebook-service-transformation-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eBook: Service Transformation with AI\" \/>\n<meta property=\"og:description\" content=\"Customer service is rapidly evolving in the agentic era, where AI and human expertise work together to deliver faster, smarter, and more personalized experiences. 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