{"id":6569,"date":"2026-04-30T08:10:32","date_gmt":"2026-04-30T08:10:32","guid":{"rendered":"https:\/\/9dots.com\/?p=6569"},"modified":"2026-05-12T05:47:07","modified_gmt":"2026-05-12T05:47:07","slug":"ai-transformation-gbs-manufacturing","status":"publish","type":"post","link":"https:\/\/9dots.com\/vi\/ai-transformation-gbs-manufacturing\/","title":{"rendered":"T\u0103ng t\u1ed1c qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i trong GBS v\u00e0 S\u1ea3n xu\u1ea5t"},"content":{"rendered":"
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Th\u00fac \u0111\u1ea9y T\u00e1c \u0111\u1ed9ng Kinh doanh Th\u1ef1c s\u1ef1 v\u1edbi AI t\u1ea1i Penang<\/strong><\/p>

V\u00e0o ng\u00e0y 28 th\u00e1ng 4 n\u0103m 2026, 9 Dots Consulting \u0111\u00e3 \u0111\u1ed3ng t\u1ed5 ch\u1ee9c T\u0103ng t\u1ed1c qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i trong GBS v\u00e0 S\u1ea3n xu\u1ea5t<\/em> s\u1ef1 ki\u1ec7n t\u1ea1i Penang, ph\u1ed1i h\u1ee3p v\u1edbi PSDC v\u00e0 Microsoft. S\u1ef1 ki\u1ec7n quy t\u1ee5 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ng\u00e0nh, chuy\u00ean gia c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1c nh\u00e0 ra quy\u1ebft \u0111\u1ecbnh kinh doanh \u0111\u1ec3 kh\u00e1m ph\u00e1 c\u00e1ch tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111ang v\u01b0\u1ee3t ra ngo\u00e0i s\u1ef1 c\u01b0\u1eddng \u0111i\u1ec7u \u0111\u1ec3 h\u01b0\u1edbng t\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng kinh doanh th\u1ef1c t\u1ebf, c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng quy m\u00f4.<\/p>

Khi c\u00e1c t\u1ed5 ch\u1ee9c thu\u1ed9c c\u00e1c l\u0129nh v\u1ef1c D\u1ecbch v\u1ee5 Kinh doanh To\u00e0n c\u1ea7u (GBS) v\u00e0 s\u1ea3n xu\u1ea5t ng\u00e0y c\u00e0ng ch\u1ecbu \u00e1p l\u1ef1c ph\u1ea3i c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, gi\u1ea3m chi ph\u00ed v\u00e0 \u0111\u1ea9y nhanh qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh, AI \u0111ang n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng cho s\u1ef1 chuy\u1ec3n \u0111\u1ed5i.<\/p>

\u00a0<\/p>

T\u1eeb Ti\u1ec1m n\u0103ng AI \u0111\u1ebfn Th\u1ef1c t\u1ebf Kinh doanh<\/strong><\/p>

M\u1ed9t ch\u1ee7 \u0111\u1ec1 trung t\u00e2m xuy\u00ean su\u1ed1t s\u1ef1 ki\u1ec7n l\u00e0 r\u00f5 r\u00e0ng:
AI kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t kh\u1ea3 n\u0103ng c\u1ee7a t\u01b0\u01a1ng lai - n\u00f3 l\u00e0 m\u1ed9t s\u1ef1 c\u1ea7n thi\u1ebft thi\u1ebft y\u1ebfu cho ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7n t\u1ea1i.<\/strong><\/p>

Trong khi nhi\u1ec1u t\u1ed5 ch\u1ee9c \u0111\u00e3 \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 AI, th\u00e1ch th\u1ee9c th\u1ef1c s\u1ef1 n\u1eb1m \u1edf vi\u1ec7c \u00e1p d\u1ee5ng v\u00e0 th\u1ef1c thi. C\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn nh\u1ea5n m\u1ea1nh r\u1eb1ng v\u1ea5n \u0111\u1ec1 kh\u00f4ng n\u1eb1m \u1edf s\u1ef1 s\u1eb5n c\u00f3 c\u1ee7a c\u00f4ng ngh\u1ec7, m\u00e0 \u1edf c\u00e1ch th\u1ee9c AI \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p hi\u1ec7u qu\u1ea3 v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c m\u1ee5c ti\u00eau kinh doanh.<\/p>

C\u00e1c t\u1ed5 ch\u1ee9c th\u00e0nh c\u00f4ng l\u00e0 nh\u1eefng t\u1ed5 ch\u1ee9c v\u01b0\u1ee3t ra ngo\u00e0i th\u1eed nghi\u1ec7m v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c mang l\u1ea1i k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c\u2014d\u00f9 l\u00e0 v\u1ec1 n\u0103ng su\u1ea5t, hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng hay tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>

\u00a0<\/p>

C\u00e1c xu h\u01b0\u1edbng ch\u00ednh \u0111\u1ecbnh h\u00ecnh GBS v\u00e0 S\u1ea3n xu\u1ea5t<\/strong><\/p>

  1. Vi\u1ec7c \u00e1p d\u1ee5ng AI v\u1eabn l\u00e0 r\u00e0o c\u1ea3n l\u1edbn nh\u1ea5t<\/strong><\/li><\/ol>

    M\u1eb7c d\u00f9 c\u00e1c c\u00f4ng c\u1ee5 AI ng\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn, nhi\u1ec1u t\u1ed5 ch\u1ee9c v\u1eabn g\u1eb7p t\u1ef7 l\u1ec7 \u1ee9ng d\u1ee5ng th\u1ea5p. Th\u00e1ch th\u1ee9c ch\u00ednh l\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i h\u00e0nh vi v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean t\u00edch c\u1ef1c s\u1eed d\u1ee5ng AI trong c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a h\u1ecd.<\/p>

    1. S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI<\/strong><\/li><\/ol>

      C\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u00edch h\u1ee3p AI v\u00e0o c\u00e1c quy tr\u00ecnh c\u1ed1t l\u00f5i\u2014t\u1eeb t\u00e0i ch\u00ednh v\u00e0 nh\u00e2n s\u1ef1 \u0111\u1ebfn chu\u1ed7i cung \u1ee9ng v\u00e0 v\u1eadn h\u00e0nh. AI \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, t\u1ea1o ra c\u00e1c th\u00f4ng tin chi ti\u1ebft v\u00e0 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh nhanh h\u01a1n.<\/p>

      1. S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a c\u00e1c t\u00e1c nh\u00e2n AI<\/strong><\/li><\/ol>

        M\u1ed9t trong nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng nh\u1ea5t l\u00e0 s\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a AI Agents \u2013 nh\u1eefng h\u1ec7 th\u1ed1ng th\u00f4ng minh c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5, h\u1ed7 tr\u1ee3 quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 n\u00e2ng cao kh\u1ea3 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a con ng\u01b0\u1eddi. C\u00e1c t\u00e1c nh\u00e2n n\u00e0y \u0111\u1ea1i di\u1ec7n cho giai \u0111o\u1ea1n ti\u1ebfp theo c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p.<\/p>

        1. T\u1ea7m quan tr\u1ecdng c\u1ee7a n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc<\/strong><\/li><\/ol>

          Vi\u1ec7c \u00e1p d\u1ee5ng AI th\u00e0nh c\u00f4ng \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n l\u00e0 c\u00f4ng c\u1ee5. C\u00e1c t\u1ed5 ch\u1ee9c ph\u1ea3i \u0111\u1ea7u t\u01b0 v\u00e0o s\u1ef1 s\u1eb5n s\u00e0ng c\u1ee7a d\u1eef li\u1ec7u, t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng (ERP v\u00e0 CRM), qu\u1ea3n tr\u1ecb v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean.<\/p>

          1. C\u1ed9ng t\u00e1c gi\u1eefa Con ng\u01b0\u1eddi v\u00e0 AI l\u00e0 Chu\u1ea9n m\u1ef1c M\u1edbi<\/strong><\/li><\/ol>

            T\u01b0\u01a1ng lai c\u1ee7a c\u00f4ng vi\u1ec7c kh\u00f4ng ph\u1ea3i l\u00e0 AI thay th\u1ebf con ng\u01b0\u1eddi, m\u00e0 l\u00e0 con ng\u01b0\u1eddi l\u00e0m vi\u1ec7c c\u00f9ng v\u1edbi AI. Ng\u01b0\u1eddi lao \u0111\u1ed9ng ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng s\u1ebd qu\u1ea3n l\u00fd v\u00e0 c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng AI, chuy\u1ec3n tr\u1ecdng t\u00e2m sang c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n.<\/p>

            \u00a0<\/p>

            T\u1eeb Chi\u1ebfn l\u01b0\u1ee3c t\u1edbi Th\u1ef1c thi: Vai tr\u00f2 c\u1ee7a 9 D\u1ea5u Ch\u1ea5m<\/strong><\/p>

            L\u00e0 \u0111\u1ed3ng t\u1ed5 ch\u1ee9c v\u00e0 ng\u01b0\u1eddi \u0111\u00f3ng g\u00f3p ch\u00ednh cho s\u1ef1 ki\u1ec7n, 9 Dots Consulting \u0111\u00e3 chia s\u1ebb nh\u1eefng hi\u1ec3u bi\u1ebft th\u1ef1c t\u1ebf v\u1ec1 c\u00e1ch c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa tham v\u1ecdng AI v\u00e0 vi\u1ec7c tri\u1ec3n khai th\u1ef1c t\u1ebf.<\/p>

            Tr\u1ecdng t\u00e2m ch\u00ednh l\u00e0 t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp AI v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh kinh doanh\u2014\u0111\u1eb7c bi\u1ec7t l\u00e0 trong m\u00f4i tr\u01b0\u1eddng ERP v\u00e0 CRM. 9 Dots c\u0169ng \u0111\u00e3 gi\u1edbi thi\u1ec7u T\u00e1c nh\u00e2n AI<\/strong>, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh, n\u00e2ng cao kh\u1ea3 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh v\u00e0 cho ph\u00e9p ho\u1ea1t \u0111\u1ed9ng th\u00f4ng minh, c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng.<\/p>

            B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng th\u1ef1c t\u1ebf v\u00e0 k\u1ebft qu\u1ea3 kinh doanh, 9 Dots h\u1ed7 tr\u1ee3 c\u00e1c t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i t\u1eeb c\u00e1c s\u00e1ng ki\u1ebfn th\u1eed nghi\u1ec7m sang vi\u1ec7c \u00e1p d\u1ee5ng AI tr\u00ean to\u00e0n doanh nghi\u1ec7p.<\/p>

            \u00a0<\/p>

            Di\u1ec5n gi\u1ea3 v\u00e0 th\u00e0nh vi\u00ean h\u1ed9i th\u1ea3o<\/strong><\/p>

            S\u1ef1 ki\u1ec7n c\u00f3 s\u1ef1 g\u00f3p m\u1eb7t c\u1ee7a nhi\u1ec1u nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u00e0 chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong c\u00e1c l\u0129nh v\u1ef1c AI, c\u00f4ng ngh\u1ec7 v\u00e0 chuy\u1ec3n \u0111\u1ed5i kinh doanh:<\/p>

            Loa<\/strong><\/p>

            • Glen Brownlie, Ph\u00f3 Ch\u1ee7 t\u1ecbch H\u1ed9i \u0111\u1ed3ng Qu\u1ea3n l\u00fd PSDC<\/li>
            • B\u00e0 Datin Lim Bee Wah, Tr\u01b0\u1edfng nh\u00f3m Gi\u1ea3i ph\u00e1p Kinh doanh AI Khu v\u1ef1c ASEAN, Microsoft Malaysia<\/li>
            • Ti\u1ebfn s\u0129 Hari Narayanan, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh, PSDC<\/li>
            • Ken Ng, Ph\u00f3 Ch\u1ee7 t\u1ecbch C\u00f4ng ngh\u1ec7 Khu v\u1ef1c, 9 Dots Consulting<\/li>
            • Raymond Tan, Ph\u00f3 Ch\u1ee7 t\u1ecbch, Chuy\u1ec3n \u0111\u1ed5i & Ph\u00e1t tri\u1ec3n, Enfrasys<\/li>
            • Hoong Fei Lee, Gi\u00e1m \u0111\u1ed1c C\u00f4ng ngh\u1ec7 Th\u00f4ng tin, Advanced Micro Devices (AMD)<\/li>
            • Sin Yong Cheong, Qu\u1ea3n l\u00fd V\u1eadn h\u00e0nh Xu\u1ea5t s\u1eafc, Toll Global Forwarding<\/li>
            • Jay Ooi, Qu\u1ea3n l\u00fd C\u1ea5p cao R&D, Keysight Technologies<\/li><\/ul>

              Th\u1ea3o lu\u1eadn nh\u00f3m \u2013 Bi\u1ebfn AI th\u00e0nh hi\u1ec7n th\u1ef1c cho ng\u00e0nh c\u00f4ng nghi\u1ec7p<\/span><\/strong><\/p>

              • Noorazidi Che Azib, Ph\u00f3 Ch\u1ee7 t\u1ecbch, Inari Technology Sdn Bhd<\/li>
              • Ewe Kok Howg, Gi\u00e1m \u0111\u1ed1c K\u1ef9 thu\u1eadt Ph\u1ea7n m\u1ec1m, Intel Microelectronics Sdn Bhd<\/li>
              • Amir Ismail, Gi\u00e1m \u0111\u1ed1c Kinh doanh Gi\u1ea3i ph\u00e1p \u0110\u1ed1i t\u00e1c, Microsoft Malaysia<\/li>
              • Sathia Suppiah, Gi\u00e1m \u0111\u1ed1c K\u1ef9 thu\u1eadt Gi\u1ea3i ph\u00e1p Ki\u1ec3m tra, Micron Technology<\/li>
              • Ching Foong Lee, Tr\u01b0\u1edfng ph\u00f2ng IT, Knowles Electronics<\/li><\/ul>

                Th\u1ea3o lu\u1eadn nh\u00f3m \u2013 Ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m l\u1ea5y AI l\u00e0m trung t\u00e2m<\/span><\/strong><\/p>

                • Ti\u1ebfn s\u0129 Kenny Puah, Chuy\u00ean gia Hu\u1ea5n luy\u1ec7n & T\u01b0 v\u1ea5n AI, PSDC<\/li>
                • Andrew Lim Hon Mun, Gi\u00e1m \u0111\u1ed1c CNTT, Intel<\/li>
                • Sim Teong Sin, Qu\u1ea3n l\u00fd K\u1ef9 thu\u1eadt Ph\u1ea7n m\u1ec1m C\u1ea5p cao, Motorola Solutions<\/li>
                • Daryl Lee, K\u1ef9 s\u01b0 CNTT MTS, T\u1eadp \u0111o\u00e0n S\u1ea3n xu\u1ea5t Vi m\u1ea1ch Ti\u00ean ti\u1ebfn<\/li>
                • Heng Kar Lau, Chuy\u00ean Gia v\u00e0 C\u1ed1 V\u1ea5n AI, PSDC<\/li><\/ul>

                  Nh\u00ecn v\u1ec1 ph\u00eda tr\u01b0\u1edbc<\/strong><\/p>

                  S\u1ef1 ki\u1ec7n \u0111\u00e3 nh\u1ea5n m\u1ea1nh m\u1ed9t th\u00f4ng \u0111i\u1ec7p quan tr\u1ecdng cho c\u00e1c t\u1ed5 ch\u1ee9c trong l\u0129nh v\u1ef1c GBS v\u00e0 s\u1ea3n xu\u1ea5t:
                  Chuy\u1ec3n \u0111\u1ed5i AI kh\u00f4ng c\u00f2n l\u00e0 l\u1ef1a ch\u1ecdn\u2014n\u00f3 l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 duy tr\u00ec s\u1ef1 c\u1ea1nh tranh.<\/strong><\/p>

                  Khi AI ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n, tr\u1ecdng t\u00e2m ph\u1ea3i chuy\u1ec3n sang vi\u1ec7c th\u1ef1c thi\u2014t\u00edch h\u1ee3p AI v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y, trao quy\u1ec1n cho nh\u00e2n vi\u00ean v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb kinh doanh c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c.<\/p>

                  T\u1ea1i 9 Dots Consulting, ch\u00fang t\u00f4i v\u1eabn cam k\u1ebft gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c khai ph\u00e1 to\u00e0n b\u1ed9 ti\u1ec1m n\u0103ng c\u1ee7a AI th\u00f4ng qua c\u00e1c gi\u1ea3i ph\u00e1p th\u1ef1c t\u1ebf, c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng v\u00e0 d\u1ef1a tr\u00ean ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>

                  \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  Driving Real Business Impact with AI in Penang On 28 April 2026, 9 Dots Consulting co-organized the Accelerating Transformation in GBS and Manufacturing event in Penang, in collaboration with PSDC and Microsoft. The event brought together industry leaders, technology experts, and business decision-makers to explore how artificial intelligence is moving beyond hype into real, scalable […]<\/p>","protected":false},"author":1,"featured_media":6580,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[85,54,84],"tags":[],"class_list":["post-6569","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-transformation","category-blog","category-events"],"acf":[],"yoast_head":"\nAI Transformation in GBS & Manufacturing | 9 Dots Consulting<\/title>\n<meta name=\"description\" content=\"Discover key insights from 9 Dots Consulting\u2019s Accelerating Transformation in GBS and Manufacturing event in Penang, exploring AI adoption, AI agents, workflows and business impact.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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