Microsoft Copilot Studio & Virtual Agents Consulting

Empower customer and employee support with AI chatbots

Microsoft Power Virtual Agents allows teams to create intelligent bots that handle routine questions, service requests, and troubleshooting, no coding required.

Solution Overview

Who it is for

For customer service, HR, and IT departments seeking faster response times and reduced support workload.

Microsoft 365 Finance Management

Optimize Financial Performance with Dynamics 365 Finance

Microsoft Dynamics 365 Finance helps businesses automate and unify their financial operations, delivering real - time insights to improve decision - making and boost profitability. With AI - driven analytics, advanced reporting, and integrated financial management tools, organizations can gain full visibility into their financial health

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Key Features

No-code bot builder integrated with Teams and Dynamics 365.
AI-based language understanding.
Seamless escalation to live agents.
Built-in analytics for performance monitoring.

Business Benefits

24/7 support availability.
Reduced support cost.
Improved customer and employee satisfaction.

Relevant Industries

Customer Service

HR

IT Helpdesk

E-commerce

Why Choose 9 Dots

9 Dots Consulting is a certified Microsoft Solutions Partner with more than 15 years of experience delivering Dynamics 365, Power Platform, and Azure solutions across Asia. The firm combines technical expertise and industry insight to modernize ERP, CRM, and business applications for enterprise organizations. With over 100 successful Microsoft Dynamics 365 implementations, 9 Dots applies proven methodologies, localized compliance knowledge, and continuous Application Management Services to deliver scalable, cloud-ready, and high-impact digital transformation outcomes.