Microsoft Dynamics 365
CRM & Customer Engagement
Build Stronger Relationships. Drive Business Growth.
Microsoft Dynamics 365 CRM helps you understand your customers, engage across every touchpoint and drive revenue growth.
Unify sales, marketing and service on one platform to deliver personalised experiences that build loyalty and long-term value.
What You Can Do with CRM & Customer Engagement
Manage Sales
Track leads, manage opportunities and close deals faster.
Run Marketing
Create targeted campaigns and measure impact.
Know Your Customers
Unify customer data for personalised and relevant experiences.
Make Smarter Decisions
Use real-time insights to drive performance and growth.
Designed for Customer-Centric Businesses
You Want to Grow Revenue
Convert more leads, win more deals and increase customer value.
You Need More Engagement
Engage customers across multiple channels with consistent experiences.
You Want to Improve Service
Resolve issues faster and build lasting customer loyalty.
You need Actionable Insights
Turn data into insights that drive decisions and results.
Industries We Support
Financial Services
Retail
Healthcare
Education
Telecommunications
Real Estate
Membership Organisations
Why Choose 9 Dots Consulting?
As a Microsoft Solutions Partner and Tier-1 Cloud Solutions Provider, 9 Dots Consulting has delivered Microsoft Dynamics 365 CRM projects across Asia-Pacific. Our consultants We combine industry expertise, proven methodologies and deep platform knowledge to help you drive adoption and achieve measurable customer engagment outcomes.
250+
Team Members
300+
Rollout Projects
11
APAC Locations
20+
Countries Served
Tier-1
Cloud Solutions Provider
15+
Years of Expertise
English 
Vietnamese 
Indonesian 
Korean 
Thai