PRIME BY 9 DOTS

AI Agents Built for Real Operations

Automate the Work Between Your People and Systems

PRIME is a suite of ready-to-deploy Business Agents that automate everyday work across finance, procurement, inventory and sales, connecting with your existing business systems.

Each Agent starts with proven capabilities, then is configured around your workflows, business rules and data.

WORKS WITH YOUR EXISTING SYSTEMS

Keep Your ERP and Add AI Where It Matters

Many organisations assume adopting AI requires replacing or rebuilding their existing systems.

PRIME works with the platform you already rely on.

Whether you use Dynamics 365, SAP, Oracle, Cegid, a legacy ERP or a custom-built system, PRIME integrates with your environment and gets to work.

PRIME helps you get more value from your ERP

WHY PRIME EXISTS

Developed from Years of ERP Experience

PRIME was developed from years of ERP transformation projects across manufacturing, distribution, retail and services. Instead of creating another general-purpose AI tool, we focused on solving common operational challenges. From supplier evaluation and inventory planning to financial analysis and order fulfilment, PRIME supports the work organisations perform every day.

80% Proven Framework

Pre-configured to address common operational requirements & challenges

20% Tailored to Your Environment

Configured around your workflows & business rules to ensure a seamless fit

HOW PRIME WORKS

From Data to Action

PRIME goes beyond conversational AI. It connects to your systems, interprets operational context, coordinates the right Business Agents and delivers meaningful outcomes.

1. CONNECT

PRIME securely integrates with the systems, information & processes that power your organisation

2. UNDERSTAND

PRIME interprets transactions, workflows & operational context to identify where attention is required

3. COORDINATE

PRIME routes work to the appropriate Agents to execute tasks across finance, supply chain & operations

4. DELIVER

PRIME returns completed work, recommendations, alerts & insights to your teams to act with confidence

OPERATIONAL FRAMEWORK

Intelligent Automation Across Your Entire Organisation

Businesses operate on interconnected functions, from customer engagement and order management to inventory, production and finance.

PRIME uses a network of specialised Hubs that embed automation into your workflows.

CustomerHub, BidHub, OrderHub, InventoryHub, DeliveryHub and FactoryHub support the operational processes that move work from opportunity to fulfilment. Sitting above these functions, FinanceHub provides oversight of profitability and financial control, while InsightHub delivers monitoring and analysis across the entire framework.

As PRIME operates within your environment, it develops a deeper understanding of your processes. Over time, it adapts to your unique workflows and operational requirements, delivering increasingly relevant insights, recommendations and actions that help your teams work more effectively.

Start Small and Scale as You Need

PRIME allows you to start with a single operational Hub that delivers the greatest immediate value. Add more Hubs at your own pace to extend automation into additional functions. This creates a connected ecosystem where information, decisions and actions flow seamlessly across the organisation.

PRIME IN ACTION

See PRIME at Work

PRIME supports day-to-day operations with specialised capabilities that understand process context, monitor critical information and proactively recommend or execute the next best action.

RFQ Agent: Faster, More Consistent Supplier Selection

Review and compare supplier quotations automatically, evaluate pricing and performance criteria, and identify the supplier that best aligns with your procurement requirements.

StockSense Agent: Stay Ahead of Inventory Issues

Reads incoming order requests, checks availability against live ERP inventory and prepares the response. Once confirmed, it can continue the process by creating the sales order automatically.

PRIME TECHNOLOGY FOUNDATION

The Technology Behind PRIME

Three Microsoft technologies work together to power PRIME's capabilities.

Find the Right Starting Point for PRIME

Fill in the form below and tell us about your current systems and operational challenges. Our team will identify where PRIME can deliver the fastest and greatest value.

15+ Years

Helping organisations modernise operations & technology since 2010

300+ Projects

ERP, automation & transformations delivered across multiple industries

Microsoft Managed Partner

Advanced Microsoft accreditation, also Tier-1 Cloud Solutions Provider & ECIF Green Partner