MICROSOFT POWER PLATFORM

Copilot Studio

Create AI Agents for Everyday Business Conversations

Employees answer the same questions every day. Customers request updates. Teams search for policies, documents and business information. Microsoft Copilot Studio allows organisations to create AI agents that answer questions, guide users and complete routine tasks using your existing Microsoft environment.

HOW AI AGENTS WORK

From Question to Resolution

AI agents listen, understand the request, retrieve the right information, complete actions where appropriate and involve people only when additional assistance is required.

Customer or Employee

AI Agent

Understand

Retrieve Knowledge

Take Action

Respond

Escalate
(if needed)

EVERYDAY CONVERSATIONS

Support People Wherever They Need Assistance

AI agents can support customers and employees by answering common questions, locating information and assisting with routine activities across the organisation.

Customer Enquiries

Answer customer questions & provide account support.

HR Requests

Find policies & submit leave or HR requests.

Finance Questions

Check balances, approvals & financial information.

Operations Support

Track orders, inventory & operational updates.

IT Assistance

Resolve common issues & submit support requests.

Sales Enquiries

Qualify opportunities & schedule customer follow-ups.

CONNECTED KNOWLEDGE

Powered by Your Business Data

Copilot Studio connects securely with Microsoft applications and business systems, allowing responses to drawn on current organisational information and trusted business data.

MICROSOFT FOUNDATION

Built for Secure Enterprise AI

Copilot Studio provides the Microsoft foundation for creating secure AI agents that integrate with existing business systems, identities and governance policies.

Enterprise Security

Protect conversations, identities & business data using Microsoft's enterprise-grade security & compliance framework.

Microsoft Identity

Authenticate users with Microsoft Entra ID & apply existing access permissions automatically.

Connected Information

Access trusted business information from Microsoft & third-party systems in real time.

Scalable Deployment

Start with one AI agent & expand across teams, departments & business scenarios.

ACROSS YOUR ORGANISATION

Supporting Every Department

AI agents can be introduced wherever people regularly search for information, complete repetitive activities or respond to common enquiries.

Customer Service

Sales

HR

Finance

Operations

Procurement

IT

Marketing

READY TO GO FURTHER?

Looking to Apply AI Across Your Business?

Copilot Studio provides the Microsoft tools to build AI agents. For organisations looking to apply them across finance, procurement, operations, sales and executive leadership, PRIME brings together Microsoft's AI capabilities with 9 Dots' operational knowledge to deliver purpose-built hubs of business agents.

WHY 9 DOTS CONSULTING

One Partner Across the Microsoft Power Platform

From strategy to solution and ongoing support, we help you unlock the full potential of Microsoft Power Platform.

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