Microsoft Copilot Studio

Build AI Agents That Understand Your Business.

Microsoft Copilot Studio enables organisations to build intelligent AI agents that answer questions, automate tasks and interact with business systems.

Built on Microsoft Power Platform, it integrates with Dynamics 365, Microsoft 365, Dataverse, Power Automate and external applications to deliver secure, scalable enterprise AI.

From Question to Action

Copilot Studio AI agents understand, reason and act across your business.

Customer or Employee

AI Agent

Understand Intent

Retrieve Business Knowledge

Execute Business Action

Respond

Escalate to human (when required)

What Can AI Agents Do?

Customer Support Agent

Answers customer enquiries.

HR Assistant

Find policies & submit requests.

Sales Agent

Qualify leads and schedule follow-ups.

AI Support Agent

Resolve issues & create tickets.

Finance Agent

Retrieve financial data & approvals.

Operations Agent

Track orders & inventory.

Connect Your Business Systems

Microsoft Copilot Studio connects Microsoft services and third-party business applications, enabling AI agents to access information, automate workflows and take actions across your organisation.

Why Choose Copilot Studio

Improve Customer Service

Deliver accurate responses 24/7 while reducing support workload.

Empower Employees

Give staff instant access to business knowledge, policies and procedures.

Automate Business Processes

Trigger approvals, create records and update business systems automatically.

Extend Microsoft Copilot

Enhance Microsoft 365 Copilot with your business data, workflows and enterprise knowledge.

Industries We Support

Manufacturing

Distribution & Logistics

Retail & Consumer Goods

healthcare & Life Sciences

Energy & Ultilities

Constructon & Engineering

Professional & Financial Services

Public Sector, Education & Non-Profit

Looking beyond Individual AI Agents?

Platform for Rapid Intelligence & Modern Enterprise

Microsoft Copilot Studio provides the platform to build intelligent AI agents.

For organisations looking to deploy AI across finance, operations, supply chain and customer engagement, explore PRIME Enterprise AI Platform – 9 Dots Consulting’s properietary framework for enterprise AI.

Discover how to move from individual AI agents to enterprise AI.

Why 9 Dots Consulting?

250+

Team Members

300+

Rollout Projects

11

APAC Locations

20+

Countries Served

Building an AI agent is only the beginning. Delivering business value requires secure system integration, trusted knowledge sources and well-designed business processes.

As a Microsoft Solutions Partner and Tier-1 Cloud Solutions Provider, 9 Dots Consulting helps organisations design, deploy and govern AI agents that integrate seamlessly with Dynamics 365, Microsoft 365, Power Platform and enterprise applications.