MICROSOFT POWER PLATFORM
Microsoft Copilot Studio Consulting and AI Agents
Employees answer the same questions every day. Customers ask for updates. Teams search for policies and documents. Microsoft Copilot Studio lets you create AI agents that answer questions, guide users and complete routine tasks. They work with your existing Microsoft environment and business data. We design, build and integrate agents with Dynamics 365 and your other systems. We are your Copilot Studio implementation partner across Asia-Pacific, from design to ongoing support.
AI Agents • Conversational AI • Workflow Automation • Enterprise Security
From Question to Resolution
1. Understand
The agent reads the question from a customer or employee and works out what they need.
2. Retrieve Knowledge
It finds answers in your documents, systems and trusted business data.
3. Take Action
It submits requests, updates records and starts workflows where appropriate.
4. Respond or Escalate
It replies in plain language. It hands over to a person when a case needs one.
Support People Wherever They Need Assistance
Customer Enquiries
Answer questions and provide account support.
HR Requests
Find policies and submit leave or HR requests.
Finance Questions
Check balances, approvals and financial information.
Operations Support
Track orders, inventory and operational updates.
IT Assistance
Resolve common issues and submit support requests.
Sales Enquiries
Qualify opportunities and schedule customer follow-ups.
Connect Copilot Studio with Dynamics 365, Microsoft 365 and Your Data
Dynamics 365 and Dataverse
Agents that read Business Central, Finance and Supply Chain Management, and CRM data
Dataverse as the shared data layer
Microsoft 365 and SharePoint
Answers drawn from SharePoint documents and Microsoft 365 content
Agents available in Teams
Power Automate and Other Systems
Flows that complete tasks for the agent
Connectors to third-party systems such as SAP, Oracle and SQL Server
Security and Identity
Sign-in with Microsoft Entra ID
Existing access permissions applied automatically
Microsoft security and compliance for conversations and data
Looking to Apply AI Across Your Business?
Copilot Studio gives you the Microsoft tools to build agents. PRIME goes further. It brings Microsoft AI capabilities together with 9 Dots operational knowledge. The result is purpose-built hubs of business agents for finance, procurement, operations, sales and executive leadership.
Your Trusted Copilot Studio Partner in Asia-Pacific
Agent design, development, security, regional rollout and ongoing support for the complete Copilot Studio lifecycle from 11 locations.
Microsoft Partner Recognition
Managed Partner · Tier-1 Cloud Solution Provider · ECIF Green Partner
APAC Locations
Team Members
Years of Experience
Projects Delivered
Singapore • Malaysia • Thailand • Indonesia • Vietnam • Hong Kong • Taiwan • China • India • Japan • South Korea
Frequently Asked Questions
What is Microsoft Copilot Studio?
Microsoft Copilot Studio is a low-code platform for building AI agents. These agents answer questions, guide users and complete routine tasks. They use your Microsoft environment and business data.
What can a Copilot Studio agent do for our business?
An agent can answer customer and employee questions, find policies and documents, and check order or account details. It can also submit requests and start workflows. It hands over to a person when needed.
Can Power Apps connect to our existing systems?
Yes. Copilot Studio connects to Dynamics 365, Microsoft 365, Dataverse and SharePoint. It also connects to other business systems through Power Platform connectors. We design the connections around the systems you already use.
Is our data secure in Copilot Studio?
Copilot Studio uses Microsoft security and identity. Users sign in with Microsoft Entra ID, and existing access permissions apply. We design the agent so people see only what they are allowed to see.
What is the difference between Copilot Studio and PRIME?
Copilot Studio is the Microsoft platform for building AI agents. PRIME is the 9 Dots offer that combines Microsoft AI capabilities with our business knowledge. It delivers purpose-built agents for finance, procurement, operations, sales and leadership.
Do you support Copilot Studio after go-live?
Yes. Our Managed Services and Support cover user support, updates, enhancements and monitoring.
Plan Your Copilot Studio Project
Tell us which questions your people ask most, which tasks repeat and which systems hold the answers. Fill in the form or email us. Our team responds within one business day and will help you identify the next step, even if your requirements are still being defined.