Your Microsoft Dynamics 365 and AI Partner Across Asia-Pacific
We implement and support Microsoft Dynamics 365 for ERP and CRM, with Microsoft 365, Azure, Fabric and Power Platform. We also deliver Cegid Retail and LS Retail.
Copilot works inside your Microsoft 365 apps. Our own PRIME AI Agents are system agnostic and automate repetitive work on Microsoft and non-Microsoft systems.
Our local teams in 11 countries deliver rollouts across borders and time zones. You work with one regional partner from implementation to ongoing support.
PARTNER CREDENTIALS
Microsoft Managed Partner (APAC)
Microsoft Tier-1 Cloud Solution Provider
Microsoft Solutions Partner for AI Business Solutions
Microsoft ECIF Green Partner
Cegid Platinum Partner
LS Retail Partner
Singapore · Malaysia · Thailand · Indonesia · Vietnam · Hong Kong · Taiwan · China · India · Japan · South Korea
Dynamics 365 at the Core, with the Wider Microsoft Stack.
One cloud platform for ERP and CRM, with Commerce for retail.
Business Central packages that go live in 8 to 12 weeks.
Microsoft Cloud and AI
We supply and support the Microsoft cloud around your core system.
See when to use Copilot and PRIME.
Low-Code and Automation
We build apps, automation and reports on your Dynamics 365 data.
Build custom AI agents for your teams.
Retail Solutions
We implement retail software for stores and head office.
Retail and hospitality software on Business Central.
Business Central Go-Live in 8 to 12 Weeks.
Jumpstart ERP is a fixed-scope Dynamics 365 Business Central package. We agree the scope with you at the start. Every package includes one Microsoft 365 Copilot Business licence for a nominated user in Year 1, free of charge.
1
Kick-off
We confirm package, timeline, owners and data needs.
2
Provision
We set up your Business Central environment.
3
Prepare
You confirm master data and opening balances.
4
Load
We import your data and check it with you.
5
Learn
We train your key users.
6
Test
Your team tests the system and signs off.
7
Go live
You start working in Business Central.
Your Business Central environment is ready within 24 hours of the start.
Finance
SUITS
Accounting firms and finance-led teams.
YOU GET
General ledger, accounts payable, accounts receivable and fixed assets.
AI AGENTS
Microsoft Payables Agent captures supplier invoices for your review. Our PRIME Executive Insight Agent scores cash-flow risk.
Trade
SUITS
Traders and distributors, including importers and exporters.
YOU GET
Everything in Finance, plus sales and purchase orders, inventory management and order fulfilment.
AI AGENTS
Microsoft Payables Agent and Sales Order Agent. The Sales Order Agent drafts a quote or order for your review. Our PRIME Supplier Risk Agent flags high-risk suppliers.
Assembly
SUITS
Light manufacturers and assembly operations.
YOU GET
Everything in Trade, plus bills of materials and assembly orders.
AI AGENTS
Microsoft Payables Agent and Sales Order Agent. Our PRIME Material Shortage Agent predicts shortages and recommends the replacement purchase order.
What Costs Extra
Business Central licences for all users, Copilot Credits for AI agents, work outside the agreed scope and support after go-live, including Application Management Services.
If You Need Changes
We are happy to make changes that still fit the go-live period, such as e-invoicing. We assess anything else separately.
Which package fits you?
Tell us about your business and we will recommend a package.
PRIME AI Agents for the Work Your Team Repeats Every Day.
Our library has more than 20 AI agents in ten business hubs. We pre-build 80% of each agent and tailor the other 20% to your business. Each agent deploys in 2 to 4 weeks. We connect each agent to the systems you already use.
PRIME AI Agents connect to Microsoft systems
Dynamics 365
Microsoft 365
Copilot
Teams
Power BI
SharePoint
Azure
Dataverse
PRIME AI Agents connect to non-Microsoft systems
SAP
Oracle
Cegid
Salesforce
Appian
Workday
Custom Apps
Dataverse
Ten Hubs for the Whole Business
Hubs 1 to 7 follow the flow of work. Hubs 8 to 10 support every other hub.
01
CustomerHub
Qualify leads and prioritise the pipeline.
AGENTSCustomer Demand, Lead Qualification
02
BidHub
Manage bids and submissions.
AGENTSBid Management
03
ProcurementHub
Handle RFQs and assess supplier risk.
AGENTSRFQ, Supplier Risk
04
OrderHub
Check order risk and manage orders.
AGENTSOrder Risk, PO-to-SO*
* Live on SAP B1
05
InventoryHub
Flag shortages and optimise stock.
AGENTSStock Sense, Material Shortage*
* Live on SAP B1
06
DeliveryHub
Agents in development.
07
FactoryHub
Schedule production and monitor quality.
AGENTSProduction Scheduling, Visual Grading
08
FinanceHub
Match invoices and track cash flow.
AGENTSInvoice Matching, Cash Flow
09
InsightHub
Review portfolios and sales performance.
AGENTSPortfolio Review, Sales Performance*
* Live on SAP B1
10
PeopleHub
Support HR work.
AGENTSHR
Which AI agent fits your business?
Buy one agent or a hub of related agents.
One Partner From First Licence to Daily Support.
Most companies buy from multiple suppliers. With us, you deal with one team.
01
Supply
We are a Tier-1 Cloud Solution Provider. You buy Microsoft licences and Azure directly from us at competitive prices, with no middle layer. Available in ASEAN, Hong Kong, Taiwan and South Korea.
02
Implement
We plan, configure and migrate Dynamics 365, Power Platform and Azure around how you work. We also rescue stalled projects and build custom applications.
03
Support
Our Application Management Services keep your systems running after go-live. We cover Dynamics 365, Microsoft 365, Power Platform and Azure.
Dynamics 365 Fitted to Your Industry.
Choose your industry to see how we implement Microsoft solutions in your business.
We also work in Telecoms and Technology, Energy and Utilities, Construction and Engineering, Education, and Non-profits and the Public Sector.
Customers Across Asia-Pacific and Beyond.
Keppel Technology Solutions
Singapore · Technology and IT Services
Dynamics 365 Business Central and Field Service.
Malaysian Employers Federation
Malaysia · Employers Association
Dynamics 365 Business Central.
Kowa Asia-Pacific
Singapore · Trading and Pharmaceuticals
Dynamics 365 Business Central.
HOYA Electronics
Singapore · Electronics Manufacturing
Dynamics 365 Finance and Supply Chain Management with Power BI.
Temasek Trust
Singapore · Non-Profit and Philanthropy
Dynamics 365 Finance.
OSM Thome
Global · Shipping and Maritime
Dynamics 365 Finance and Supply Chain Management.
Canon Medical Malaysia
Malaysia · Medical Technology
Dynamics 365 Finance and Supply Chain Management, Field Service and Customer Service.
Hartalega
Malaysia · Glove and Medical Device Manufacturing
Dynamics 365 Finance and Supply Chain Management.
APAC Countries
Team Members
Projects Delivered
Years of Experience
We are a leading Microsoft Dynamics 365 specialist and ERP implementation partner in Asia-Pacific and ASEAN. Our customers span more than 20 countries, including the USA and Europe.
Questions About 9 Dots Consulting.
What does 9 Dots Consulting do?
9 Dots Consulting implements and supports Microsoft Dynamics 365 ERP and CRM. We also deliver Microsoft 365, Azure, Microsoft Fabric and Power Platform, build our own PRIME AI Agents, supply Microsoft 365 licences and implement Cegid Retail and LS Retail.
Can I buy Microsoft 365 from 9 Dots Consulting?
Yes. 9 Dots Consulting is a Microsoft Tier-1 Cloud Solution Provider and buys directly from Microsoft, so we can offer competitive prices. We sell Microsoft 365 licences and services from a minimum of one user in ASEAN, Hong Kong, Taiwan and South Korea.
Is 9 Dots Consulting a Microsoft Managed Partner?
Yes. 9 Dots Consulting is a Microsoft Managed Partner in APAC. We are also a Microsoft Solutions Partner for Business Applications, Modern Work and AI Business Solutions.
Can Microsoft help fund my project?
Possibly. Microsoft co-funds eligible projects through End Customer Investment Funds (ECIF). 9 Dots Consulting is a Microsoft ECIF Green Partner and we can check whether your project qualifies.
Where does 9 Dots Consulting operate?
9 Dots Consulting has teams in 11 countries: Singapore, Malaysia, Thailand, Indonesia, Vietnam, Hong Kong, Taiwan, China, India, Japan and South Korea. Our projects reach more than 20 countries, including the USA and Europe.
Which industries does 9 Dots Consulting serve?
9 Dots Consulting serves six core industries: Manufacturing and Distribution, Shipping and Logistics, Retail and Consumer Goods, Healthcare and Life Sciences, Financial Services and Professional Services. We also work in other sectors, such as Telecoms and Technology, Energy and Utilities, Construction and Engineering, Education, and Non-profits and the Public Sector.
What is Jumpstart ERP?
Jumpstart ERP is a pre-configured Microsoft Dynamics 365 Business Central package from 9 Dots Consulting for businesses that need little or no customisation. Jumpstart ERP has three packages. Finance goes live in 8 weeks, Trade in 10 weeks and Assembly in 12 weeks.
What are PRIME AI Agents?
PRIME AI Agents are the AI agent library from 9 Dots Consulting. PRIME has more than 20 agents in ten business hubs. We pre-build 80% of each agent and tailor the other 20% to your business. Three PRIME agents are live on SAP Business One. PRIME can also run on Dynamics 365 and on systems such as SAP, Oracle, Salesforce and Workday.
Which retail platforms does 9 Dots Consulting deliver?
9 Dots Consulting implements Cegid Retail and LS Retail. We also deliver Dynamics 365 Commerce for retailers that want a Microsoft platform.
Is 9 Dots Consulting a Microsoft Dynamics 365 (D365) specialist?
Yes. 9 Dots Consulting is a leading Microsoft Dynamics 365 specialist in Asia-Pacific and ASEAN. Our specialities are Finance and Supply Chain Management, Business Central, multi-entity ERP rollouts across borders and time zones, licensing and Application Management Services. We have delivered 300+ projects in 15+ years. We were a Microsoft Gold Partner for 10 years until Microsoft retired the Gold level.
Book a Discovery Call.
Tell us where your project stands. We reply within one business day.