Your Microsoft Dynamics 365 and AI Partner Across Asia-Pacific
We plan, build, implement and support Microsoft Dynamics 365 (D365) ERP and CRM, Microsoft 365, Azure and Power Platform. We also implement Cegid Retail and LS Retail.
We add AI with Copilot and our own PRIME AI Agents. Copilot works inside the Microsoft 365 apps. PRIME AI Agents automate work in your business systems. Our AI agents connect to Dynamics 365 and non-Microsoft systems, so you do not need to replace what you already run.
Local teams in 11 countries deliver multi-country rollouts. You work with one regional partner from implementation to ongoing support.
Singapore · Malaysia · Thailand · Indonesia · Vietnam · Hong Kong · Taiwan · China · India · Japan · South Korea
PARTNER CREDENTIALS
Microsoft Managed Partner (APAC)
Microsoft Tier-1 Cloud Solution Provider
Microsoft Solutions Partner for AI Business Solutions
Microsoft ECIF Green Partner
Cegid Platinum Partner
LS Retail Partner
Our Solutions
We implement the full Microsoft stack. Dynamics 365 is our core. Around it we add the Microsoft Cloud with AI and Power Platform, plus retail products from Cegid and LS Retail.
One platform for ERP and CRM, with Commerce for retail.
Business Central packages that go live in 8 to 12 weeks.
Microsoft Cloud and AI
We set up and license the Microsoft cloud around your core system.
See when to use Copilot and when to use PRIME.
Low-Code and Automation
We build apps, automation and reports on your Dynamics 365 data.
Build custom AI agents for your teams.
Retail Solutions
We implement retail software for stores and head office.
Retail and hospitality software on Business Central.
Jumpstart ERP: Business Central in 8 to 12 Weeks
Jumpstart ERP is a fixed-scope Business Central package for companies that need little or no customisation. It comes pre-configured and goes live in 8 to 12 weeks. Each package builds on the one before it. You also receive one Microsoft 365 Copilot Business licence for a nominated user in Year 1 at no charge.
STEP 1
Provision
STEP 2
Prepare
STEP 3
Load
STEP 4
Learn
STEP 5
Test
STEP 6
Go live
Your Business Central environment is ready within 24 hours of the start.
Finance
SUITS
Accounting and professional services firms.
YOU GET
General ledger, accounts payable, accounts receivable and fixed assets.
AI AGENTS
Microsoft Payables Agent captures supplier invoices and prepares purchase invoices for your review. Our PRIME Executive Insight Agent scores liquidity, receivables, payables and cash-flow risk.
Trade
SUITS
Trading companies and wholesale distributors, including importers and exporters.
YOU GET
Everything in Finance, plus sales and purchase orders, inventory management and order fulfilment.
AI AGENTS
Microsoft Payables Agent and Sales Order Agent. The Sales Order Agent drafts a quote or order for your review. Our PRIME Supplier Risk Agent flags high-risk suppliers.
Assembly
SUITS
Light manufacturers and packing and assembly operations.
YOU GET
Everything in Trade, plus bills of materials and assembly orders.
AI AGENTS
Microsoft Payables Agent and Sales Order Agent. Our PRIME Material Shortage Agent predicts shortages and recommends the replacement purchase order.
What costs extra
We charge separately for Business Central licences for all users and for Copilot Credits that Microsoft and PRIME agents use. We also charge separately for work outside the agreed scope and for extra support such as hypercare and Application Management Services.
If you need changes
We can adjust a package if the change still fits the go-live period. We assess other requirements, integrations and customisations separately. If a change does not fit, we recommend a tailored implementation.
PRIME AI Agents
Our PRIME library has more than 20 AI agents in ten business hubs. We pre-build 80% of each agent and tailor the other 20% to your business. PRIME runs on any system because we build the connection.
PRIME AGENTS CONNECT TO
Microsoft systems
Dynamics 365
Microsoft 365
Copilot
Teams
Power BI
SharePoint
Azure
Dataverse
Non-Microsoft systems
SAP
Oracle
Cegid
Salesforce
Appian
Workday
custom apps
Legacy Systems
Also ServiceNow, HubSpot, Zendesk, Snowflake, Amazon Web Services and Google Cloud.
Ten Hubs for the Whole Business
Hubs 1 to 7 follow the flow of work. Hubs 8 to 10 support the whole lifecycle.
1
CustomerHub
Customer Demand, Lead Qualification, Sales Pipeline
2
BidHub
Bid Management
3
ProcurementHub
RFQ, Supplier Risk, Supply Planning
4
OrderHub
Order Risk, Order Management, PO-to-SO*
* Live on SAP B1
5
InventoryHub
Stock Sense, Material Shortage, Stock Optimisation*
* Live on SAP B1
6
DeliveryHub
Agents in development
7
FactoryHub
Production Scheduling, Visual Grading, Vibration Monitoring, Temperature Monitoring, Production Optimisation
8
FinanceHub
Invoice Matching, Executive Insight, Cash Flow
9
InsightHub
Portfolio Review, Sales Performance Analytics*
* Live on SAP B1
10
PeopleHub
HR
Our Services: From Planning to Daily Support
We offer five services that cover the full life of your Microsoft system.
We plan, migrate and take you live on Microsoft Dynamics 365 and Cegid Retail. One team handles the project from planning to go-live.
We review Dynamics 365 projects that are late or over budget and tell you what to fix first. We also advise on ERP decisions and upgrades.
We build applications with Power Apps, Azure and .NET for processes that standard software does not cover.
We support Dynamics 365 after go-live. You get user support, Microsoft updates and monitoring under an SLA.
We are a Microsoft Tier-1 Cloud Solution Provider and buy licences directly from Microsoft. We supply licences in ASEAN, Hong Kong, Taiwan and South Korea.
Industries We Serve
We implement Microsoft Dynamics 365 for six core industries across Asia-Pacific and beyond. Choose your industry to see what we implement for it.
Run many entities from one template and compare finance and operations across entities.
We also work in Telecoms and Technology, Energy and Utilities, Construction and Engineering, Education, and Non-profits and the Public Sector.
Customers Stories
Keppel Technology Solutions
Singapore • Technology and IT Services
Business Central and Field Service implementation
Malaysian Employers Federation
Malaysia • Employers Association
Dynamics 365 Business Central implementation
KOWA Asia Pacific
Singapore • Trading and Pharmaceuticals
Business Central implementation
HOYA Electronics
Singapore • Electronics Manufacturing
Dynamics 365 Finance and Operations implementation
Temasek Trust
Singapore • Non-Profit and Philanthropy
Dynamics 365 Finance implementation
OSM Thome
Global • Shipping and Maritime
Dynamics 365 Finance and Supply Chain Management rollout
Canon Medical Malaysia
Malaysia • Medical Technology
Dynamics 365 Finance and Operations implementation
Hartalega
Malaysia • Glove and Medical Device Manufacturing
Dynamics 365 Finance and Supply Chain Management upgrade
APAC Countries
Team Members
Projects Delivered
Years of Experience
We are a Microsoft Dynamics 365 specialist and ERP implementation partner in Asia-Pacific and ASEAN. Our customers span 20+ countries, including the USA and Europe.
Questions About 9 Dots Consulting
What does 9 Dots Consulting do?
We are a Microsoft Dynamics 365 (D365) and AI partner in Asia-Pacific. We implement and support Dynamics 365 ERP and CRM, with a focus on Finance and Supply Chain Management and Business Central. We also build our own PRIME AI Agents, supply Microsoft 365 licences and implement Cegid Retail and LS Retail.
Can I buy Microsoft 365 from 9 Dots Consulting?
Yes, from one user. We are a Microsoft Tier-1 Cloud Solution Provider and buy directly from Microsoft, so we can offer competitive prices. We supply licences in ASEAN, Hong Kong, Taiwan and South Korea.
Is 9 Dots Consulting a Microsoft Managed Partner?
Yes. We are a Microsoft Managed Partner in APAC and a Microsoft Solutions Partner for Business Applications, Modern Work and AI Business Solutions.
Can Microsoft help fund my project?
Possibly. Microsoft co-funds eligible projects through End Customer Investment Funds (ECIF). We are a Microsoft ECIF Green Partner and can check whether your project qualifies.
Where does 9 Dots Consulting operate?
We have teams in 11 countries: Singapore, Malaysia, Thailand, Indonesia, Vietnam, Hong Kong, Taiwan, China, India, Japan and South Korea. We have offices in Singapore, Malaysia, Thailand, Indonesia, Hong Kong and South Korea. Our projects reach more than 20 countries.
Which industries does 9 Dots Consulting serve?
We serve six core industries: Manufacturing and Distribution, Shipping and Logistics, Retail and Consumer Goods, Healthcare and Life Sciences, Financial Services and Professional Services. We also work in Telecoms and Technology, Energy and Utilities, Construction and Engineering, Education, and Non-profits and the Public Sector.
What is Jumpstart ERP?
Jumpstart ERP is a pre-configured Business Central package for companies that need little or no customisation. It has three packages. Finance goes live in 8 weeks, Trade in 10 weeks and Assembly in 12 weeks.
What are PRIME AI Agents?
PRIME is our library of 25 AI agents. They automate work in ten business hubs, from customers and orders to finance and production. We pre-build 80% of each agent and tailor 20% to your business. PRIME runs on Dynamics 365 and on any other system, including SAP, Oracle and Salesforce.
Which retail platforms does 9 Dots Consulting deliver?
We implement Cegid Retail and LS Retail. We also deliver Dynamics 365 Commerce for retailers that want a Microsoft platform.
Is 9 Dots Consulting a Dynamics 365 specialist?
Yes. 9 Dots Consulting is a leading Microsoft Dynamics 365 specialist in Asia-Pacific and ASEAN. We were a Microsoft Gold Partner. Our specialities are Finance and Supply Chain Management, Business Central, multi-entity ERP rollouts across borders and time zones, licensing and Application Management Services. We have delivered 300+ projects in 15+ years.
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