We are here for you every step of the way and beyond.
We know there is nothing like the assurance that you will be taken care of and that your business will run smoothly. That’s why we provide you the closest partnership that comes with reliable support.
9 Dots Support Services
From the moment of Microsoft Dynamics 365 implementation, our responsive support service team is there to help with the service to keep systems running smoothly.
We know how important it is to have uninterrupted service, and therefore our global support service professionals and partners are focused on a quick issue resolution and uninterrupted service to help our customers better.
9 Dots provides two levels of support services, depends on what is needed
STANDARD SUPPORT
/ Our Standard Support services include:
/
-
8×5 access to online and phone support -
Established incident response times based on severity
-
No Hidden Charge
-
Unlimited access to Microsoft CustomerSource support
-
Microsoft Dynamics 365 Knowledgebase
PREMIUM SUPPORT
/ Our Premium Support services include Standard Support PLUS:
/
-
Dedicated Support Account Manager
-
Dedicated, prioritized phone number
-
Annual account review
-
Product roadmap sessions
-
Annual support visit
-
Proactive defect notification
-
Enhanced learning features
We want to be your
Microsoft Dynamics 365 partner
Our people are experts in Enterprise Resource Planning (ERP) and Business Intelligence (BI). With that we guarantee experienced help, support and advice, as well as a high level of commitment. While bearing the responsibility, as well as a reputation for on-time delivery. You are in a much better partnership with us when it comes to having a better cost-efficient approach and better return on investment for your business.