Dynamics 365 Managed Services and Support Across Asia-Pacific
After go-live, your Dynamics 365 system still needs care. Users have questions, Microsoft releases updates and your business changes. Our Dynamics 365 managed services team looks after your system so it stays stable and secure. Some customers call this application management services (AMS).
Common Support Requests
These are the requests we handle most often. Each one goes to the right level of support.
Why is the system running slowly?
Why isn't this transaction processing?
Can we change a process or add a small enhancement without starting a major project?
We need a new report or dashboard.
Microsoft has released an update. What do we need to do?
Can Dynamics 365 integrate with another system?
We want to automate a manual process.
What We Support
We support the business processes in your Dynamics 365 system and the technology behind them. We also manage Microsoft 365 and Microsoft Power Platform environments.
Business Process Support
Finance and accounting
Procurement and purchasing
Sales and customer processes
Inventory and warehouse management
Supply chain processes
Manufacturing and operations
Functional configuration
Application and Technical Support
Integrations and interfaces
Batch jobs and scheduled processes
Environment administration
Performance troubleshooting
Customisation support
Data and reporting
Security and user access
How Our Managed Services Work
Every request starts with level 1 (L1) support. If it needs deeper skills, we pass it to level 2 (L2). Alongside this, we monitor your system and manage Microsoft updates. You also receive regular service reports. Microsoft’s implementation guide advises the same for a live system. Monitor service health, apply service updates and maintain your environments.
L1 User Support
The first point of contact for everyday questions, incidents and service requests. We log each request, set its priority and pass it on when needed.
L2 Functional Support
Fixes problems with Dynamics 365 setup, finance, supply chain and other business processes.
L2 Technical Support
Fixes problems with integrations, customisations, batch jobs, environments and performance.
Application Monitoring and Optimisation
We review system health and performance on a regular schedule. We fix risks before they affect your users.
Enhancements and Continuous Improvement
We make small changes as your needs change. These include workflow changes, reports and process improvements.
Release and Update Management
Microsoft releases Dynamics 365 updates on a regular schedule. We check each update, test it and release it with minimal disruption to users.
Service Levels (SLA)
We agree priorities, response targets and escalation steps with you in a service level agreement (SLA). Each request has a clear owner and a target time.
Service Reporting and Governance
You receive regular service reports and performance reviews. They show incidents, repeat issues and the improvements we have agreed.
Questions About Managed Services
What is Dynamics 365 managed services?
Managed services is ongoing support for Dynamics 365 after go-live. We answer user questions, fix incidents, manage Microsoft updates and make small improvements. Some customers call it application management services (AMS).
What is the difference between L1 and L2 support?
L1 is the first point of contact. It answers everyday questions and logs incidents. L2 fixes problems that need deeper functional or technical skills.
Do you manage Microsoft updates for us?
Yes. Microsoft releases updates on a regular schedule. We tell you what changes, test it against your processes and release it when you agree.
Can you make small changes without a new project?
Yes. Small enhancements, workflow changes and reports are part of our support service. You do not need a new project.
Can you take over support from another partner?
Yes. We first review your system, documentation and open issues. Then we agree a handover plan and service levels with you.
How do you measure service quality?
We measure against the response targets in your service level agreement. Regular service reports show how we perform.
Pricing depends on your system, your number of users and the service levels you need. We give you a quotation after we review your environment.
What if our Dynamics 365 project is not yet stable?
Our Advisory and Recovery services can assess and stabilise the project before it moves into ongoing support. If you are planning a new deployment or upgrade, see Implementation and Migration.
Discuss Your Dynamics 365 Support Needs
Tell us what your team needs. We will recommend a support arrangement that fits your organisation and your system. We reply within one business day.
Microsoft Partner Recognition
Managed Partner · Tier-1 Cloud Solution Provider · ECIF Green Partner
APAC Countries
Team Members
Projects Delivered
Years of Experience
