Commerce
Microsoft Dynamics 365 Commerce connects point of sale, e-commerce, product information, pricing, promotions, inventory, loyalty and order fulfilment with your wider finance and supply chain operations. Retailers can manage physical and digital channels through one commerce platform while giving customers greater choice over how they browse, purchase, collect and return products.
Point of Sale · Digital Commerce · Omnichannel Fulfilment
Connect Customer Experiences with Retail Operations
Dynamics 365 Commerce brings customer-facing sales channels and the operational processes behind them into one connected environment. Stores and digital channels work with consistent product, price, promotion, customer and inventory information, while orders flow through fulfilment, finance and supply chain processes.
Customer-Facing Commerce
Give customers a consistent buying experience across stores, websites, mobile devices and B2B portals, with connected pricing, promotions, loyalty and fulfilment.
Modern point of sale and assisted selling
B2C and B2B digital storefronts
Customer profiles, loyalty and personalised offers
Product search, recommendations and endless aisle
Click and collect, delivery and cross-channel returns
Customer service and order history
Retail and Commerce Operations
Manage products, pricing, inventory and orders across every selling channel, with shared business rules and real-time visibility across locations.
Product assortments, catalogues and channel management
Central pricing, discounts and promotion controls
Store inventory and real-time stock visibility
Distributed order management and fulfilment routing
Warehouse, shipment and return coordination
Integration with finance and supply chain operations
Commerce Capabilities Across the Customer Journey
Support the complete purchasing journey, from product discovery and assisted selling to payment, fulfilment, returns and ongoing customer engagement.
Store Commerce and Point of Sale
Support sales, service and store operations through a modern point-of-sale environment that can operate through the cloud or at the edge.
Product search, checkout and returns
Customer profiles and loyalty
Assisted selling and endless aisle
Cash, shift and register management
Digital and B2B Commerce
Create branded B2C storefronts and self-service B2B purchasing experiences connected to shared products, customers and inventory.
B2C and B2B storefronts
Visual content authoring and page management
Product discovery and search
Checkout and account management
Merchandising and Customer Engagement
Manage the products, commercial rules and customer programmes that shape purchasing decisions and repeat business.
Catalogues and assortments
Channel pricing and trade agreements
Discounts and promotions
Loyalty and personalisation
Inventory, Orders and Fulfilment
Coordinate how orders are sourced, prepared, delivered, collected and returned across stores and distribution locations.
Real-time inventory visibility
Distributed order management
Ship-from-store and store collection
Delivery coordination and returns
MDR Limited Modernised Store Commerce Across 11 Retail Locations
MDR Limited worked with 9 Dots Consulting to migrate from Microsoft Dynamics 365 Modern POS to Store Commerce while maintaining continuity across its retail network.
Store Commerce Migration · Point of Sale · Custom POS Extensions · Multi-Store Deployment
RETAIL STORES
MODERN POS → STORE COMMERCE
The Requirement
Migrate from a platform approaching deprecation without disrupting day-to-day store operations.
The Migration
Deploy Store Commerce across 11 locations and transition MDR’s customised POS extensions.
The Result
A stable, supported point-of-sale environment with business continuity maintained.
Explore Cegid Omnichannel Retail
Retail technology is not one-size-fits-all. Alongside Microsoft Dynamics 365 Commerce, we deliver Cegid Retail for specialist, luxury and multi-store retailers seeking purpose-built point of sale, unified commerce, clienteling and store operations. As a Cegid Platinum Partner, we can help you assess which retail platform best matches your operating model, regional footprint and wider technology environment.
Regional Delivery Across Asia-Pacific
From commerce architecture and platform migration to store deployment, localisation and ongoing application management, we support the complete Dynamics 365 Commerce lifecycle.
Commerce Implementation
Solution design, Store Commerce, digital channels, product and pricing configuration, data migration, testing and deployment.
Regional Store Rollout
Core-template alignment, country localisation, store preparation, hardware and payment integration, followed by phased deployment across markets.
Integration and Extensions
Connect Commerce with Dynamics 365 Finance and Supply Chain Management, Customer Insights, Power Platform, payment services and third-party applications.
Managed Services
Application administration, release management, incident resolution, performance monitoring and ongoing improvement after go-live.
Microsoft Partner Recognition
Managed Partner · Tier-1 Cloud Solution Provider · ECIF Green Partner
APAC Locations
Countries Served
Team Members
Projects Delivered
Discuss Your Commerce Requirements
Whether you are replacing a legacy point-of-sale system, launching a digital commerce channel, connecting stores with inventory and fulfilment or planning a multi-country rollout, our team can help you assess the requirements and define a practical way forward. You can also speak with us if you are still comparing platforms or determining the appropriate project scope.