Microsoft Dynamics 365 Commerce
Dynamics 365 Commerce connects point of sale, e-commerce, pricing, inventory and order fulfilment on one platform. It also connects with your finance and supply chain systems. Customers choose how they browse, buy, collect and return.
We are a Microsoft Dynamics 365 (D365) implementation partner. We set up and support Dynamics 365 Commerce for retailers across Asia-Pacific.
Store Commerce · Digital Commerce · Merchandising · Fulfilment
Connect Customer Experiences with Retail Operations
Stores, websites, mobile devices and B2B portals share product, price, promotion, customer and inventory information.
Store Commerce and Point of Sale
Support sales, service and store operations through a modern point-of-sale environment. Store Commerce runs in the cloud or at the edge.
Product search, checkout and returns
Assisted selling and endless aisle
Customer service and order history
Cash, shift and register management
Digital and B2B Commerce
Create branded B2C storefronts and self-service B2B purchasing. Both connect to shared products, customers and inventory.
B2C and B2B storefronts
Visual content authoring and page management
Product discovery, search and recommendations
Checkout and account management
Merchandising and Customer Engagement
Manage the products, commercial rules and customer programmes that shape purchasing decisions and repeat business.
Catalogues, assortments and channel management
Channel pricing and trade agreements
Central discounts and promotion controls
Customer profiles, loyalty and personalised offers
Inventory, Orders and Fulfilment
Coordinate how orders are sourced, prepared, delivered, collected and returned across stores and distribution locations.
Real-time stock visibility across locations
Distributed order management and fulfilment routing
Click and collect, ship-from-store and delivery
Cross-channel returns, shipment and warehouse coordination
Dynamics 365 Commerce Works with Finance, Customer Engagement and AI
Sales, stock and customer data reach the rest of the business. Dynamics 365 stays the system of record.
Finance, Microsoft 365 and Other Systems
Orders flow into Dynamics 365 Finance and Supply Chain Management
Microsoft 365, Power Platform, Power BI and third-party systems
Customer Engagement and AI
Native support for Dynamics 365 Customer Insights, Sales and Customer Service
Copilot to enrich product content
Product search powered by Azure AI Search
PRIME AI Agents from 9 Dots Consulting
Singapore · Retail and Consumer Goods
MDR Limited Modernised Store Commerce Across 11 Retail Locations
MDR Limited worked with us to migrate from Dynamics 365 Modern POS to Store Commerce.
Store Commerce Migration • Point of Sale • Custom POS Extensions • Multi-Store Deployment
11
RETAIL STORES
Modern POS to Store Commerce
The Requirement
Migrate from a platform approaching deprecation without disrupting day-to-day store operations.
The Migration
Deploy Store Commerce across all 11 locations and move the customised POS extensions to the new platform.
The outcome
A stable, supported point-of-sale environment with business continuity maintained across the retail network.
Questions About Business Central
What is Dynamics 365 Commerce?
Dynamics 365 Commerce is the Microsoft omnichannel retail platform. Dynamics 365 Commerce connects point of sale, e-commerce, pricing, inventory and order fulfilment, and links them to your finance and supply chain operations in Dynamics 365. 9 Dots Consulting implements and supports Dynamics 365 Commerce for retailers across Asia-Pacific.
Does Dynamics 365 Commerce support B2B?
Yes. Dynamics 365 Commerce supports B2C and B2B storefronts. B2B buyers can use self-service purchasing with customer-specific catalogues and trade agreement pricing.
Can you migrate us from Dynamics 365 Modern POS to Store Commerce?
Yes. 9 Dots Consulting plans the migration so your stores keep trading. We also move custom POS extensions to Store Commerce, as we did for MDR Limited across 11 retail stores.
Does Dynamics 365 Commerce include AI?
Yes. Microsoft supports Dynamics 365 Commerce with Copilot and AI-powered product search. 9 Dots Consulting also builds PRIME AI Agents and custom agents for Commerce. Availability and licensing vary, so we confirm them before deployment.
Do you support Dynamics 365 Commerce after go-live?
Yes. The Application Management Services team at 9 Dots Consulting supports Dynamics 365 Commerce after go-live. Our team covers user support, updates, enhancements and monitoring.
Should I choose Dynamics 365 Commerce, Cegid Retail or LS Retail?
Dynamics 365 Commerce suits retailers that want one Microsoft platform for stores, online sales and finance. 9 Dots Consulting also implements Cegid Retail and LS Retail. We review your stores, channels and current systems and recommend the better fit.
Do you support Business Central after go-live?
Yes. The Application Management Services team at 9 Dots Consulting supports Business Central after go-live.
Is 9 Dots Consulting a Microsoft Business Central partner?
Yes. 9 Dots Consulting is a Microsoft Dynamics 365 (D365) and AI partner in Asia-Pacific and ASEAN. It implements and supports Business Central and Dynamics 365 Finance and Supply Chain Management. It has delivered 300+ projects in 15+ years and is a Microsoft Managed Partner in APAC.
Do you implement Business Central in Singapore, Malaysia, Thailand, Indonesia, Vietnam and other countries?
Plan Your Commerce Implementation
Tell us about your stores, channels and current systems. We reply within one business day.