Microsoft Dynamics 365 Commerce
Deliver seamless, personalised shopping experiences across every channel.
Microsoft Dynamics 365 Commerce connects stores, e-commerce and back-office operations on one platform. Deliver seamless omnichannel shopping, optimise retail operations and build lasting customer loyalty.
Unified Commerce
Connect every sales channel.
Personalised Engagement
Personalise every experience.
Intelligent Operations
Optimise inventory & fulfillment.
AI-Powered Insights
Make better decisions with live analytics.
What is Microsoft Dynamics 365 Commerce?
Microsoft Dynamics 365 Commerce connects digital, physical and back-office operations to deliver seamless, personalised shopping experiences across every customer touchpoint.
Designed for retailers, wholesalers and omnichannel businesses, it unifies point-of-sale, e-commerce, pricing, promotions and inventory on one platform while delivering AI-powered merchandising and customer insights.
Merchardising
- Product & categories
- Pricing & promotions
- Assortment planning
- Product lifecycle
Store Operations
- Point of sale (POS)
- Store fulfilment
- Task management
- Store productivity
Omnichannel
- B2C & B2B commerce
- Mobile shopping
- Customer journey
- Flexible fulfillment
Analytics
- Sales dashboards
- Customer insights
- AI recommendations
- Operational insights
Who is Dynamics 365 Commerce Built For?
Microsoft Dynamics 365 Commerce is designed for organisations managing multiple sales channels, customer touchpoints and retail operations.
Wholesale & Distribution
Unify sales, inventory & fulfillment.
Consumer Goods (FMCG)
Optimise merchandising & promotions.
Retail
Deliver seamless omnichannel shopping.
Luxury Retail
Personalise every customer experience.
Specialty Retail
Connect stores, e-commerce & customers.
Why Choose 9 Dots Consulting?
As a Microsoft Solutions Partner and Tier-1 Cloud Solutions Provider, 9 Dots Consulting has delivered Dynamics 365 transformation projects across Asia-Pacific. Our consultants help retailers modernise omnichannel operations, optimise merchandising, connect stores with e-commerce and deliver seamless customer experiences using Microsoft Dynamics 365 Commerce.
250+
Team Members
300+
Rollout Projects
11
APAC Locations
20+
Countries Served
Tier-1 CSP
Direct Cloud Partner
15+
Years of Expertise
trusted by leading organisations across Asia-Pacific
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Vietnamese 
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