Dynamics 365 Commerce
Dynamics 365 Commerce connects point of sale, e-commerce, product information, pricing, promotions, inventory, loyalty and order fulfilment. It also connects them with your finance and supply chain operations. Retailers manage physical and digital channels on one platform. Customers choose how they browse, buy, collect and return. We are your Dynamics 365 Commerce implementation partner across Asia-Pacific, from design to ongoing support.
Point of Sale · Digital Commerce · Omnichannel Fulfilment
Connect Customer Experiences with Retail Operations
Dynamics 365 Commerce joins customer-facing sales channels with the operations behind them. Stores, websites, mobile devices and B2B portals share product, price, promotion, customer and inventory information. Customers get a consistent buying experience in every channel.
Store Commerce and Point of Sale
Support sales, service and store operations through a modern point-of-sale environment. It works through the cloud or at the edge.
Product search, checkout and returns
Customer profiles and loyalty
Assisted selling and endless aisle
Customer service and order history
Cash, shift and register management
Digital and B2B Commerce
Create branded B2C storefronts and self-service B2B purchasing. Both connect to shared products, customers and inventory.
B2C and B2B storefronts
Visual content authoring and page management
Product discovery, search and recommendations
Checkout and account management
Merchandising and Customer Engagement
Manage the products, commercial rules and customer programmes that shape purchasing decisions and repeat business.
Catalogues, assortments and channel management
Channel pricing and trade agreements
Central discounts and promotion controls
Customer profiles, loyalty and personalised offers
Inventory, Orders and Fulfilment
Coordinate how orders are sourced, prepared, delivered, collected and returned across stores and distribution locations.
Real-time stock visibility across locations
Distributed order management and fulfilment routing
Click and collect, ship-from-store and delivery
Cross-channel returns, shipment and warehouse coordination
Connect Dynamics 365 Commerce with Finance, Customer Engagement and AI
Commerce works best when sales, stock and customer data reach the rest of the business. Dynamics 365 stays the system of record.
Finance and Supply Chain
Orders flowing through fulfilment, finance and supply chain processes
Integration with Dynamics 365 Finance and Supply Chain Management
Microsoft 365, Power Platform, Power BI and third-party systems
Customer Engagement and AI
Native support for Dynamics 365 Customer Insights, Sales and Customer Service
Copilot to enrich product content
Product search powered by Azure AI Search
PRIME agents built by 9 Dots
Singapore
MDR Limited Modernised Store Commerce Across 11 Retail Locations
MDR Limited worked with 9 Dots Consulting to migrate from Dynamics 365 Modern POS to Store Commerce. Its retail network kept trading throughout.
Store Commerce Migration • Point of Sale • Custom POS Extensions • Multi-Store Deployment
RETAIL STORES
MODERN POS TO STORE COMMERCE
The Requirement
Migrate from a platform approaching deprecation without disrupting day-to-day store operations.
The Migration
Deploy Store Commerce across all 11 locations and transition MDR’s customised POS extensions to the new platform.
The Result
A stable, supported point-of-sale environment with business continuity maintained across the retail network
Explore Cegid Omnichannel Retail
Retail technology is not one-size-fits-all. Alongside Dynamics 365 Commerce, we deliver Cegid Retail for specialist, luxury and multi-store retailers. It offers purpose-built point of sale, unified commerce, clienteling and store operations.
As a Cegid Platinum Partner, we help you choose the platform that fits your operating model, regional footprint and wider technology environment.
Dynamics 365 Commerce Delivery Across Asia-Pacific
Solution design, migration, localisation, regional rollout and ongoing application management for the complete Commerce lifecycle from 11 locations.
Microsoft Partner Recognition
Managed Partner · Tier-1 Cloud Solution Provider · ECIF Green Partner
APAC Locations
Team Members
Projects Delivered
Years of Experience
Singapore • Malaysia • Thailand • Indonesia • Vietnam • Hong Kong • Taiwan • China • India • Japan • South Korea
Frequently Asked Questions
What is Dynamics 365 Commerce?
Dynamics 365 Commerce is Microsoft's omnichannel retail platform. It connects point of sale, e-commerce, pricing, inventory and order fulfilment. It also links them to Dynamics 365 finance and supply chain operations.
Does Dynamics 365 Commerce support B2B?
Yes. It supports B2C and B2B storefronts. B2B buyers can use self-service purchasing with customer-specific catalogues and trade agreement pricing.
Should we choose Dynamics 365 Commerce or Cegid Retail?
It depends on how your retail business operates. Dynamics 365 Commerce suits retailers who want stores, digital channels and back office on one Dynamics 365 platform. We compare it with Cegid Retail against your needs before recommending either.
Can you migrate us from Modern POS to Store Commerce?
Yes. We plan the migration so stores keep trading. We also transition custom POS extensions to the new platform, as we did for MDR Limited.
Does Dynamics 365 Commerce include AI?
Yes. Microsoft supports Commerce with Copilot and AI-powered product search. You can also add custom agents and our PRIME agents. Availability and licensing vary, so confirm them before deployment.
Do you support the system after go-live?
Yes. Our Managed Services and Support cover user support, updates, enhancements and monitoring.
Plan Your Commerce Implementation
Are you replacing a legacy point-of-sale system, launching a digital channel or planning a multi-country rollout? Fill in the form or email us about your current systems, stores, channels and expected scope. We respond within one business day and will help you identify the next step, even if you are still comparing platforms.