Microsoft Dynamics 365 Application Management Services
Application managed services (AMS) is our support for Microsoft Dynamics 365 after go-live. We answer user questions, fix incidents and manage Microsoft updates.
Dynamics 365 · Microsoft 365 · Power Platform · Azure
Common Support Requests
We route each of these requests to the right level of support.
Why is the system running slowly?
Why isn't this transaction processing?
Can we change a process or add a small enhancement without starting a major project?
We need a new report or dashboard.
Microsoft has released an update. What do we need to do?
Can Dynamics 365 integrate with another system?
We want to automate a manual process.
What We Support
We support the business processes in Dynamics 365 and the technology behind them. This also covers Microsoft 365, Power Platform and Azure.
Business Process Support
Finance, procurement, sales, inventory, supply chain, manufacturing and functional configuration.
Application and Technical Support
Integrations, batch jobs, environment administration, performance, customisation, data and reporting, and security.
How a Support Request Moves
Every request starts at level 1. It moves to level 2 when it needs deeper skills.
L1 User Support
The first contact for everyday questions. We log each request, set its priority and escalate it when needed.
L2 Functional Support
We fix issues in your Dynamics 365 setup and in business processes such as finance and supply chain.
L2 Technical Support
We fix issues with integrations, customisations, batch jobs, environments and performance.
What Else We Include
We also monitor your system, manage Microsoft updates and report on results.
Application Monitoring and Optimisation
We review health and performance regularly to deal with risks early.
Enhancements and Continuous Improvement
We make small workflow, report and process changes as your needs change.
Release and Update Management
We check and test each Microsoft update and release it with little disruption.
Service Levels (SLA)
We agree priorities, response targets and escalation steps with you. Every request has a clear owner and target time.
Service Reporting and Governance
We report regularly on incidents and repeat issues. We review agreed improvements with you.
Questions About Application Management Services
What are Dynamics 365 application management services?
Application managed services, or AMS, is ongoing support after go-live. It covers user questions, incidents, Microsoft updates and small improvements.
What is the difference between L1 and L2 support?
L1 is the first point of contact. It answers everyday questions and logs incidents. L2 fixes problems that need deeper functional or technical skills.
Do you manage Microsoft updates for us?
Yes. We explain each change, test it against your processes and release it once you approve.
Can you make small changes without a new project?
Yes. Small enhancements, workflow changes and reports are part of the service.
Can you take over support from another partner?
es. We review your system, documentation and open issues first. Then we agree a handover plan and service levels with you.
How do you measure service quality?
We measure it against the response targets in your SLA. You see the results in regular service reports.
How is pricing set?
It depends on the scope of your system, the number of users and the service levels you need. We send a quotation after we review your environment.
What if our Dynamics 365 project is not yet stable?
Our Advisory and Recovery service can assess and stabilise it before ongoing support starts. New deployments and upgrades fall under Implementation and Migration.
Discuss Your Dynamics 365 Support Needs
Tell us what you need and we will recommend a support arrangement. We reply within one business day.