APPLICATION MANAGED SERVICES AND SUPPORT
Keep Your Business Running at Its Best
Proactive Support After Go-Live Is Where the Real Value Begins
Go-live is only the beginning. Business requirements change, users need support and technology continues to evolve. Our Application Management Services (AMS) provide ongoing functional, technical and advisory support to kep your Microsoft or Cegid business applications secure, stable and high-performing long after implementation.
ONGOING SUPPORT
Helping Your Business After Go-Live
Keeping business applications performing well takes more than fixing issues as they arise. We combine day-to-day support, continuous optimisation and regional expertise to help your systems evolve alongside your business.
Helpdesk & User Support
Resolve day-to-day questions & business requests quickly.
Application Support
Maintain stable, reliable & high-performing business applications.
System Optimisation
Improve performance as business requirements evolve.
Continuous Improvement
Deliver enhancements that extend the value of your systems.
Regional Support
Local consultants supporting organisations across Asia-Pacific.
Managed ERP Services
One trusted team supporting Microsoft Dynamics 365 & Cegid Retail.
WHAT TO EXPECT
How We Support Your Business
Every organisation has different priorities after go-live. Some need rapid issue resolution. Others focus on continuous improvement, governance or expanding business capabilities. Our managed services adapt to what your business needs.
Typical Support Requests
- Business process changes
- User questions & training
- Reports & dashboards
- Performance issues
- Microsoft updates
- Regulatory changes
- New integrations
- Continuous improvements
Managed Services Include
- Functional support
- Technical support
- System administration
- Performance monitoring
- Security & governance
- Minor enhancements
- User training
- Release management
WHY 9 DOTS CONSULTING
With You Long After Go-Live
Tell us where your project stands and what you are trying to achieve. Our team will help you find the right path forward.
Proven Delivery
Microsoft Managed Partner, Tier-1 CSP, ECIF Green Partner & Cegid Platinum Partner
300+
Projects Delivered
Regional Presence
Local teams supporting organisations across Asia-Pacific
11
Asia-Pacific Locations
End-to-End Services
Supporting every stage from planning & implementation to long-term optimisation
250+
Consultants