Jaga Kinerja Sistem Dynamics 365 Anda Tetap Optimal
Our Application Management Services (AMS) gives you ongoing functional, technical and operational support for Microsoft Dynamics 365 after go-live. From user assistance and incident resolution to updates, enhancements and system optimisation, we keep your applications stable, secure and aligned with changing business needs.
Microsoft Managed Partner and Tier-1 Cloud Solution Provider, supporting organisations across 11 Asia-Pacific locations.
Typical Dynamics 365 Support Requests
We resolve issues quickly and support your business as it evolves.
Typical Requests
Mengapa sistem berjalan lambat?
Why isn't this transaction processing?
Can we change a process or add a small enhancement without starting a major project?
Kami membutuhkan laporan atau dasbor baru.
Microsoft has released an update. What do we need to do?
Bisakah Dynamics 365 terintegrasi dengan sistem lain?
Kami ingin mengotomatiskan proses manual.
Area Dynamics 365 yang Kami Dukung
Layanan dukungan kami dirancang untuk menjaga lingkungan Dynamics 365 Anda tetap stabil, produktif, dan terus berkembang.
Dukungan Proses Bisnis
Keuangan dan akuntansi
Pengadaan dan pembelian
Proses penjualan dan pelanggan
Manajemen inventaris dan gudang
Proses rantai pasokan
Manufaktur dan operasi
Konfigurasi fungsional
Aplikasi dan Dukungan Teknis
Integrasi dan antarmuka
Pekerjaan batch dan proses terjadwal
Administrasi lingkungan
Penyelesaian masalah kinerja
Dukungan kustomisasi
Data dan pelaporan
Keamanan dan akses pengguna
How Our Managed Services Work
We combine user assistance, specialist expertise, application oversight and continuous improvement to support Dynamics 365 after go-live. Microsoft advises focusing on three areas once a solution is live: monitoring service health, applying service updates and maintaining your environment. Our model covers all three.
Dukungan Pengguna L1
A reliable first point of contact for day-to-day questions, incidents and service requests, with triage and escalation.
Dukungan Fungsional L2
Specialist resolution of issues involving Dynamics 365 configuration, finance, supply chain and other business processes.
Dukungan Teknis L2
Resolution of complex issues involving integrations, interfaces, customisations, batch processing, environments and performance.
Pemantauan dan Optimalisasi Aplikasi
Proactive reviews of application health and performance to catch risks before they become operational issues.
Peningkatan dan Perbaikan Berkelanjutan
Minor enhancements, workflow changes, reports and process improvements as your requirements evolve.
Manajemen Rilis dan Pembaruan
We assess Microsoft updates, coordinate testing and manage releases to limit disruption to users and operations.
Manajemen Layanan Berbasis SLA
Defined priorities, response targets and escalation procedures for consistent, accountable support.
Pelaporan dan Tata Kelola Layanan
Regular service reports, performance reviews and clear oversight of incidents, recurring issues and agreed improvement actions.
Frequently Asked Questions
What is the difference between L1 and L2 support?
L1 is the first point of contact for day-to-day questions, incidents and service requests. L2 handles deeper functional issues involving configuration, finance, supply chain and business processes, as well as technical issues involving integrations, customisations, batch processing and performance.
Do you manage Microsoft updates for us?
Yes. We assess each update, coordinate testing and manage the release to reduce disruption.
Can you make small changes without a new project?
Yes. We deliver minor enhancements, workflow changes and reports as part of continuous improvement.
Can you make small changes without a new project?
Yes. We deliver minor enhancements, workflow changes and reports as part of continuous improvement.
Through defined priorities, response targets and escalation procedures, backed by regular service reports and performance reviews.
Diskusikan Kebutuhan Dukungan Dynamics 365 Anda
Whether you are managing day-to-day issues, strengthening internal capacity or planning ongoing improvements, tell us about your requirements. We will recommend an AMS arrangement that suits your organisation.