Dynamics 365 Commerce
Dynamics 365 Commerce connects point of sale, e-commerce, product information, pricing, promotions, inventory, loyalty and order fulfilment. It also connects them with your finance and supply chain operations. Retailers manage physical and digital channels on one platform. Customers choose how they browse, buy, collect and return. We are your Dynamics 365 Commerce implementation partner across Asia-Pacific, from design to ongoing support.
Sistem Point of Sale · Perdagangan Digital · Pemenuhan Pesanan Omnichannel
Menghubungkan Pengalaman Pelanggan dengan Operasi Ritel
Dynamics 365 Commerce joins customer-facing sales channels with the operations behind them. Stores, websites, mobile devices and B2B portals share product, price, promotion, customer and inventory information. Customers get a consistent buying experience in every channel.
Perdagangan Toko dan Titik Penjualan
Support sales, service and store operations through a modern point-of-sale environment. It works through the cloud or at the edge.
Pencarian produk, pembayaran, dan pengembalian
Profil pelanggan dan loyalitas
Penjualan terbantu dan lorong tanpa ujung
Layanan pelanggan dan riwayat pesanan
Pengelolaan uang tunai, shift, dan mesin kasir.
Perdagangan Digital dan B2B
Create branded B2C storefronts and self-service B2B purchasing. Both connect to shared products, customers and inventory.
Toko online B2C dan B2B
Pembuatan konten visual dan manajemen halaman
Product discovery, search and recommendations
Proses pembayaran dan manajemen akun
Pemasaran dan Keterlibatan Pelanggan
Mengelola produk, aturan komersial, dan program pelanggan yang membentuk keputusan pembelian dan bisnis berulang.
Catalogues, assortments and channel management
Penetapan harga saluran dan perjanjian perdagangan
Central discounts and promotion controls
Profil pelanggan, loyalitas, dan penawaran yang dipersonalisasi
Inventaris, Pesanan, dan Pemenuhan
Mengkoordinasikan bagaimana pesanan diperoleh, dipersiapkan, dikirim, diambil, dan dikembalikan di seluruh toko dan lokasi distribusi.
Real-time stock visibility across locations
Manajemen pesanan terdistribusi dan perutean pemenuhan pesanan
Click and collect, ship-from-store and delivery
Cross-channel returns, shipment and warehouse coordination
Connect Dynamics 365 Commerce with Finance, Customer Engagement and AI
Commerce works best when sales, stock and customer data reach the rest of the business. Dynamics 365 stays the system of record.
Finance and Supply Chain
Orders flowing through fulfilment, finance and supply chain processes
Integration with Dynamics 365 Finance and Supply Chain Management
Microsoft 365, Power Platform, Power BI and third-party systems
Customer Engagement and AI
Native support for Dynamics 365 Customer Insights, Sales and Customer Service
Copilot to enrich product content
Product search powered by Azure AI Search
PRIME agents built by 9 Dots
Singapura
MDR Limited Memodernisasi Perdagangan Toko di 11 Lokasi Ritel
MDR Limited worked with 9 Dots Consulting to migrate from Dynamics 365 Modern POS to Store Commerce. Its retail network kept trading throughout.
Store Commerce Migration • Point of Sale • Custom POS Extensions • Multi-Store Deployment
TOKO RITEL
MODERN POS TO STORE COMMERCE
Persyaratan
Lakukan migrasi dari platform yang akan segera dihentikan dukungannya tanpa mengganggu operasional toko sehari-hari.
Migrasi
Deploy Store Commerce across all 11 locations and transition MDR’s customised POS extensions to the new platform.
Hasilnya
A stable, supported point-of-sale environment with business continuity maintained across the retail network
Jelajahi Ritel Multisaluran Cegid
Retail technology is not one-size-fits-all. Alongside Dynamics 365 Commerce, we deliver Cegid Retail for specialist, luxury and multi-store retailers. It offers purpose-built point of sale, unified commerce, clienteling and store operations.
As a Cegid Platinum Partner, we help you choose the platform that fits your operating model, regional footprint and wider technology environment.
Dynamics 365 Commerce Delivery Across Asia-Pacific
Solution design, migration, localisation, regional rollout and ongoing application management for the complete Commerce lifecycle from 11 locations.
Pengakuan Mitra Microsoft
Mitra Terkelola · Penyedia Solusi Cloud Tingkat 1 · Mitra Hijau ECIF
Lokasi APAC
Anggota Tim
Proyek yang Telah Diselesaikan
Years of Experience
Singapore • Malaysia • Thailand • Indonesia • Vietnam • Hong Kong • Taiwan • China • India • Japan • South Korea
Frequently Asked Questions
What is Dynamics 365 Commerce?
Dynamics 365 Commerce is Microsoft's omnichannel retail platform. It connects point of sale, e-commerce, pricing, inventory and order fulfilment. It also links them to Dynamics 365 finance and supply chain operations.
Does Dynamics 365 Commerce support B2B?
Yes. It supports B2C and B2B storefronts. B2B buyers can use self-service purchasing with customer-specific catalogues and trade agreement pricing.
Should we choose Dynamics 365 Commerce or Cegid Retail?
It depends on how your retail business operates. Dynamics 365 Commerce suits retailers who want stores, digital channels and back office on one Dynamics 365 platform. We compare it with Cegid Retail against your needs before recommending either.
Can you migrate us from Modern POS to Store Commerce?
Yes. We plan the migration so stores keep trading. We also transition custom POS extensions to the new platform, as we did for MDR Limited.
Does Dynamics 365 Commerce include AI?
Yes. Microsoft supports Commerce with Copilot and AI-powered product search. You can also add custom agents and our PRIME agents. Availability and licensing vary, so confirm them before deployment.
Do you support the system after go-live?
Yes. Our Managed Services and Support cover user support, updates, enhancements and monitoring.
Plan Your Commerce Implementation
Are you replacing a legacy point-of-sale system, launching a digital channel or planning a multi-country rollout? Fill in the form or email us about your current systems, stores, channels and expected scope. We respond within one business day and will help you identify the next step, even if you are still comparing platforms.