Microsoft Dynamics 365 Managed Services and Support
We look after Microsoft Dynamics 365 once you are live. We answer user questions, fix incidents and manage Microsoft updates. Some customers call this application management services (AMS).
Microsoft Dynamics 365 · Microsoft 365 · Microsoft Power Platform
Common Support Requests
We route each of these requests to the right level of support.
Tại sao hệ thống lại chạy chậm?
Why isn't this transaction processing?
Can we change a process or add a small enhancement without starting a major project?
Chúng ta cần một báo cáo hoặc bảng điều khiển mới.
Microsoft has released an update. What do we need to do?
Dynamics 365 có thể tích hợp với hệ thống khác không?
Chúng tôi muốn tự động hóa một quy trình thủ công.
What We Support
We support the business processes in your Dynamics 365 system and the technology behind them. We also support Microsoft 365 and Microsoft Power Platform environments.
Hỗ trợ quy trình kinh doanh
Tài chính và kế toán
Mua sắm và thu mua
Quy trình bán hàng và khách hàng
Quản lý kho hàng và hàng tồn kho
Các quy trình chuỗi cung ứng
Sản xuất và vận hành
Cấu hình chức năng
Hỗ trợ ứng dụng và kỹ thuật
Tích hợp và giao diện
Các tác vụ theo lô và quy trình theo lịch trình
Cơ quan quản lý môi trường
Khắc phục sự cố hiệu năng
Hỗ trợ tùy chỉnh
Dữ liệu và báo cáo
Bảo mật và quyền truy cập người dùng
How a Support Request Moves
Every request starts with level 1 (L1) support. We pass it to level 2 (L2) when it needs deeper skills.
Hỗ trợ người dùng L1
The first point of contact for everyday questions, incidents and service requests. We log each request, set its priority and pass it on when needed.
Hỗ trợ chức năng L2
Fixes problems with Dynamics 365 setup, finance, supply chain and other business processes.
Hỗ trợ kỹ thuật cấp độ 2
Fixes problems with integrations, customisations, batch jobs, environments and performance.
What Else We Include
Alongside support, we monitor your system, manage Microsoft updates and send you regular reports.
Giám sát và tối ưu hóa ứng dụng
We review system health and performance on a regular schedule. We fix risks before they affect your users.
Cải tiến và nâng cấp liên tục
We make small changes as your needs change. These include workflow changes, reports and process improvements.
Quản lý phát hành và cập nhật
Microsoft releases Dynamics 365 updates on a regular schedule. We check each update, test it and release it with minimal disruption to users.
Service Levels (SLA)
We agree priorities, response targets and escalation steps with you in a service level agreement (SLA). Each request has a clear owner and a target time.
Báo cáo dịch vụ và quản trị
You receive regular service reports and performance reviews. They show incidents, repeat issues and the improvements we have agreed.
Questions About Managed Services
What is Dynamics 365 managed services?
Managed services is ongoing support for Dynamics 365 after go-live. We answer user questions, fix incidents, manage Microsoft updates and make small improvements. Some customers call it application management services (AMS).
What is the difference between L1 and L2 support?
L1 is the first point of contact. It answers everyday questions and logs incidents. L2 fixes problems that need deeper functional or technical skills.
Do you manage Microsoft updates for us?
Yes. Microsoft releases updates on a regular schedule. We tell you what changes, test it against your processes and release it when you agree.
Can you make small changes without a new project?
Yes. Small enhancements, workflow changes and reports are part of our support service. You do not need a new project.
Can you take over support from another partner?
Yes. We first review your system, documentation and open issues. Then we agree a handover plan and service levels with you.
How do you measure service quality?
We measure against the response targets in your service level agreement. Regular service reports show how we perform.
How is pricing set for managed services?
Pricing depends on your system, your number of users and the service levels you need. We give you a quotation after we review your environment.
What if our Dynamics 365 project is not yet stable?
Our Advisory and Recovery services can assess and stabilise the project before it moves into ongoing support. If you are planning a new deployment or upgrade, see Implementation and Migration.
Hãy thảo luận về nhu cầu hỗ trợ Dynamics 365 của bạn.
Tell us what your team needs. We recommend a support arrangement that fits your organisation and your system. We reply within one business day.
