DYNAMICS 365 IN PRACTICE

Microsoft Dynamics 365 Customer Stories

Read how companies across Asia-Pacific run Microsoft Dynamics 365 with our team. Each story covers the goal, what we did and the result.

Featured Projects

Global · Shipping and Maritime

OSM Thome

One ERP Template for a Global Ship Manager

1,000+ users · 300+ legal entities

A global ship management and marine services provider with more than 1,000 vessels across six continents.

GOAL

One ERP for global operations and one source of financial and operational data.

What We Delivered

We led the rollout with IT, operations and finance teams at OSM Thome. We localised one template for regional requirements and added reporting in Microsoft Power BI and Microsoft Fabric. Microsoft Power Automate handles document workflows.

RESULT

Rolled out in phases, region by region. Standard processes across regions, central financial reporting, faster document handling and stronger audit readiness.

Dynamics 365 Finance and Operations (Finance and Supply Chain Management) · Power BI · Power Automate · Microsoft Fabric

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Singapore · Electronics Manufacturing

Điện tử HOYA

Finance and Power BI reporting for 300 users

300 users

The Singapore subsidiary of the Japan-based HOYA Group. It focuses on high-precision manufacturing and regional supply chain activities.

GOAL

Legacy finance and reporting systems did not connect, so figures arrived late. Manual consolidation slowed decisions and raised the risk of errors. Plant-level performance and cost control lacked insight.

What We Delivered

We implemented Dynamics 365 Finance and Operations to unify financial operations and control. We built interactive Power BI dashboards. Cost tracking and performance analysis now run automatically across entities.

RESULT

More accurate financial figures and easier audits. A live view of production and cost centres. Teams build their own reports in Power BI.

Dynamics 365 Finance and Operations (Finance and Supply Chain Management) · Power BI

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Malaysia · Diagnostic Imaging

Canon Medical Malaysia

Faster field service, with cases and finance in one place

130 users

A subsidiary of Canon Medical Systems Corporation, with USD 4 billion+ in annual revenue. It supplies CT, MRI, ultrasound and X-ray systems.

GOAL

Existing systems did not support growth. Canon needed one solution for service, customers and finance.

What We Delivered

We automated field service with technician scheduling and dispatch. We centralised case management for service tracking and customer interactions. AI insights help plan service ahead of time.

RESULT

Technicians, cases and finance now work in one system. The platform supports further growth.

Dynamics 365 Finance and Operations (Finance and Supply Chain Management) · Customer Service · Field Service

Read full Canon Medical Malaysia story →