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9 Dots Consulting

ỨNG DỤNG KINH DOANH CỦA MICROSOFT

Microsoft Dynamics 365 Partner for ERP and CRM

Microsoft Dynamics 365 is a portfolio of ERP and CRM applications for finance, supply chain, sales, customer service and commerce. We implement the applications you need and connect them with your existing systems. We then support them as your requirements change.

Hệ thống hoạch định nguồn lực doanh nghiệp (ERP) · Hệ thống quản lý quan hệ khách hàng (CRM) · Thương mại điện tử · Trí tuệ nhân tạo (AI) và các tác nhân tự động

Chọn giải pháp Dynamics 365 phù hợp

The right application depends on your organisation's size, complexity and the processes you need to run.

ERP for Growing Organisations

Microsoft Dynamics 365 Business Central logo

Trung tâm kinh doanh

Connect finance, purchasing, sales, inventory, projects and operations in one cloud ERP application.

ERP doanh nghiệp

Dynamics 365 Finance and Supply Chain Management

Quản lý Tài chính và Chuỗi cung ứng

Manage complex financial, procurement, manufacturing, warehousing and supply chain operations across entities, countries and business units.

Sales and Service

Microsoft CRM and Customer Engagement Logo

Quản lý quan hệ khách hàng và tương tác khách hàng

Connect sales, customer insights, customer service, contact centre and field service with a shared view of every customer.

Unified Retail

Microsoft Dynamics 365 Commerce logo

Thương mại

Connect point of sale, digital storefronts, merchandising, inventory and order fulfilment across physical and digital channels.

Which Dynamics 365 ERP Fits Your Organisation?

Business Central and Finance and Supply Chain Management suit different levels of complexity.

Phù hợp nhất với

Phát triển các tổ chức vừa và nhỏ

Các tổ chức lớn hơn hoặc có quy mô hoạt động phức tạp

Cấu trúc kinh doanh

Single entities or simpler groups

Hoạt động đa thực thể và đa quốc gia

Tài chính

Kế toán cốt lõi, lập ngân sách và báo cáo.

Quản lý tài chính, hợp nhất, thuế và hiệu quả hoạt động nâng cao

Hoạt động

Purchasing, inventory, warehousing, projects and manufacturing

Advanced planning, complex manufacturing, advanced warehousing and asset management

Triển khai

Shorter, defined projects

Larger transformation programmes

Microsoft Dynamics 365 Business Central logo

Trung tâm kinh doanh

Phù hợp nhất với

Phát triển các tổ chức vừa và nhỏ

Cấu trúc kinh doanh

Single entities or simpler groups

Tài chính

Kế toán cốt lõi, lập ngân sách và báo cáo.

Hoạt động

Purchasing, inventory, warehousing, projects and manufacturing

Triển khai

Shorter, defined projects

Dynamics 365 Finance and Supply Chain Management

Quản lý Tài chính và Chuỗi cung ứng

Phù hợp nhất với

Các tổ chức lớn hơn hoặc có quy mô hoạt động phức tạp

Cấu trúc kinh doanh

Hoạt động đa thực thể và đa quốc gia

Tài chính

Quản lý tài chính, hợp nhất, thuế và hiệu quả hoạt động nâng cao

Hoạt động

Advanced planning, complex manufacturing, advanced warehousing and asset management

Triển khai

Larger transformation programmes

Mở rộng Dynamics 365 trên toàn bộ doanh nghiệp của bạn

Dynamics 365 connects with Microsoft 365, Power Platform and Azure. Copilot and agents add AI.

Microsoft 365

Work with customer and business data in Outlook, Teams and Excel.

Nền tảng năng lượng

Build apps, automate workflows and analyse data around Dynamics 365 processes.

Azure

Connect applications and data on a secure, scalable Microsoft cloud.

AI in Dynamics 365

Copilot and agents are built into Dynamics 365 for sales, service, finance and operations teams. We add PRIME AI agents for finance, procurement, inventory, sales and production.

Frequently Asked Questions

Is Dynamics 365 an ERP or a CRM?

Both. Dynamics 365 includes ERP applications for finance, supply chain and operations. It also includes CRM applications for sales, customer service and customer engagement. They run on one platform, so you adopt only the ones you need.

Which Dynamics 365 application is right for us?

It depends on your size, structure and the processes you need to run. Our consultants review your requirements and recommend the best fit across ERP, CRM and commerce. You can start with one application and add others later.

Does Dynamics 365 include AI?

Yes. Microsoft builds Copilot and AI agents into its ERP and CRM applications. Copilot can summarise customer records and draft emails. You can also add custom agents and our PRIME AI agents. Availability and licensing vary, so confirm them before deployment.

How is Dynamics 365 licensed?

Dynamics 365 is licensed per user and per application. The cost depends on the applications you choose and the number of users. As a Tier-1 Cloud Solution Provider, we quote and manage licences in ASEAN, Hong Kong and Taiwan.

How long does a Dynamics 365 project take?

It depends on scope. Jumpstart ERP for Business Central takes 8 to 12 weeks. Larger Finance and Supply Chain Management or multi-country projects take longer. We confirm the timeline after we review your requirements.

Can you help us replace or upgrade our current system?

Yes. We assess your current ERP or CRM, plan the data migration and move your teams to Dynamics 365.

Do you support Dynamics 365 after go-live?

Yes. Our Managed Services and Support cover user support, updates, enhancements and monitoring.

Can you help if our project is off track?

Yes. Our Advisory and Recovery services assess delayed or underperforming projects and set a practical path to stable delivery.

Plan Your Dynamics 365 Project

Tell us what you need to improve, replace or connect. We reply within one business day.

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