MICROSOFT DYNAMICS 365
Connect Finance, Operations, Sales and Service
Microsoft Dynamics 365 is a suite of cloud business applications for ERP, CRM and commerce. Choose the applications your organisation needs today, connect data and processes across departments and extend the solution as your requirements change.
Business Applications for Different Parts of Your Organisation
Dynamics 365 is a collection of applications covering financial management, supply chain, manufacturing, sales, customer service, field service and commerce. Applications can be implemented separately or connected as part of a broader business platform.
Business Central
Cloud ERP for growing organisations
Bring finance, sales, purchasing, inventory, projects and operations into one business management system. Business Central is suited to organisations that need broader capability than accounting software without the complexity of an enterprise ERP implementation.
Core capabilities
✓ Financial management and reporting
✓ Sales, purchasing and inventory
✓ Projects, manufacturing and service
Finance & Supply Chain Management
Enterprise ERP for complex, multi-entity operations
Manage financial operations, procurement, manufacturing, inventory, warehousing and supply chains across business units, legal entities and countries. This combination is designed for organisations with greater operational scale, transaction volume or regulatory complexity.
Core capabilities
✓ Multi-entity and multi-currency management
✓ Planning, procurement and manufacturing
✓ Warehouse and asset management
CRM & Customer Engagement
Manage the customer lifecycle from first contact to ongoing service
Dynamics 365 Customer Engagement applications help sales, marketing, service and field teams work with a shared view of customers and interactions. Organisations can begin with one application and add others when needed.
Applications include
✓ Dynamics 365 Sales: Leads, opportunities, accounts, pipelines and forecasting
✓ Dynamics 365 Customer Insights: Customer data, audience segments and personalised journeys
✓ Dynamics 365 Customer Service: Cases, knowledge, omnichannel support and service operations
✓ Dynamics 365 Field Service: Work orders, scheduling, technicians and service assets
Commerce
Connect retail operations across stores and digital channels
Dynamics 365 Commerce brings point of sale, e-commerce, customer engagement, merchandising, inventory and order fulfilment together. It supports B2C and B2B commerce across physical and digital channels.
Core capabilities
✓ Point of sale and store operations
✓ E-commerce and content management
✓ Product, pricing and promotion management
✓ Customer profiles and loyalty
✓ Omnichannel inventory visibility
✓ Distributed order and fulfilment management
ERP Comparison: Business Central or Finance and Supply Chain Management
Both solutions provide cloud ERP capabilities, but they are designed for different levels of operational complexity. The correct choice depends on business structure, process complexity, reporting requirements, expected growth and the extent of localisation or integration required. Employee numbers alone should not determine the decision.
Business Central
Finance & Supply Chain Management
Growing small and mid-sized organisations
Larger or operationally complex organisations
Single entities or less complex groups
Multi-entity and multi-country operations
Core accounting, budgeting and reporting
Advanced finance, consolidation, tax and performance management
Purchasing, inventory, projects and standard manufacturing
Advanced planning, manufacturing, warehousing and asset management
More defined and streamlined
Broader transformation programme
Business Central
Best suited to
Growing small and mid-sized organisations
Business structure
Single entities or less complex groups
Finance
Core accounting, budgeting and reporting
Operations
Purchasing, inventory, projects and standard manufacturing
Implementation
More defined and streamlined
Finance & Supply Chain Management
Best suited to
Larger or operationally complex organisations
Business structure
Multi-entity and multi-country operations
Finance
Advanced finance, consolidation, tax and performance management
Operations
Advanced planning, manufacturing, warehousing and asset management
Implementation
Broader transformation programme
Extend Dynamics 365 Across Your Business
Dynamics 365 connects with Microsoft 365, Power Platform and Azure, allowing organisations to bring business data into familiar applications, automate workflows, build specialised solutions and extend reporting and integration.
Microsoft 365
Work with Dynamics 365 information through applications such as Outlook, Excel and Teams, reducing data entry and switching between systems
Power Platform
Build applications, automate workflows and analyse business data through Power Apps, Power Automate and Power BI
Microsoft Azure
Support data integration, cloud services and enterprise AI requirements
Your Trusted Microsoft Dynamics 365 Partner in Asia-Pacific
Implementing Dynamics 365 across Asia-Pacific involves more than configuring software. Each market brings different tax, e-invoicing, reporting, language and regulatory requirements. With consultants across 11 Asia-Pacific locations, we support single-country implementations and regional programmes through local teams working within one delivery structure.
Microsoft
Managed Partner
Tier-1 Cloud Solutions Provider
ECIF Green Partner
Asia-Pacific Locations
Countries Served
Team Members
Projects