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9 Dots Consulting

MICROSOFT BUSINESS APPLICATIONS

Microsoft Dynamics 365 Partner for ERP and CRM

Microsoft Dynamics 365 is a portfolio of ERP and CRM applications for finance, supply chain, sales, customer service and commerce. Implement the applications you need, connect them with existing systems and extend them as requirements change. We are your Dynamics 365 implementation partner across Asia-Pacific, from design to ongoing support.

ERP · CRM · Commerce · AI and Agents

Choose the Right Dynamics 365 Solution

The right application depends on your organisation's size, complexity and the processes you need to run.

ERP for Growing Organisations

Business Central

Financial Management · Purchasing · Inventory · Projects

Connect finance, purchasing, sales, inventory, projects and operations in one cloud ERP application.


Enterprise ERP

Finance and Supply Chain Management

Finance · Procurement · Manufacturing · Supply Chain

Manage complex financial, procurement, manufacturing, warehousing and supply chain operations across entities, countries and business units.


Customer Engagement

Customer Engagement (CRM)

Sales · Customer Insights · Customer Service · Field Service

Connect sales, customer insights, customer service, contact centre and field service with a shared view of every customer.


Unified Retail

Commerce

Store Commerce · Digital Commerce · Merchandising · Fulfilment

Connect point of sale, digital storefronts, merchandising, inventory and order fulfilment across physical and digital channels.


Which Dynamics 365 ERP Fits Your Organisation?

Business Central and Finance and Supply Chain Management suit different levels of complexity.

Best suited to

Growing small and mid-sized organisations

Larger or operationally complex organisations

Business structure

Single entities or simpler groups

Multi-entity and multi-country operations

Finance

Core accounting, budgeting and reporting

Advanced finance, consolidation, tax and performance management

Operations

Purchasing, inventory, projects and standard manufacturing

Advanced planning, manufacturing, warehousing and asset management

Implementation

More defined and streamlined

Broader transformation programme

Microsoft Dynamics 365 Business Central logo

Business Central

Best suited to

Growing small and mid-sized organisations

Business structure

Single entities or simplier groups

Finance

Core accounting, budgeting and reporting

Operations

Purchasing, inventory, projects and standard manufacturing

Implementation

More defined and streamlined

Microsoft Dynamics 365 Finance and Supply Chain Management logo

Finance and Supply Chain Management

Best suited to

Larger or operationally complex organisations

Business structure

Multi-entity and multi-country operations

Finance

Advanced finance, consolidation, tax and performance management

Operations

Advanced planning, manufacturing, warehousing and asset management

Implementation

Broader transformation programme

Extend Dynamics 365 Across Your Business

Dynamics 365 connects with Microsoft 365, Power Platform and Azure. Together they support collaboration, workflow automation, analytics, integration and AI.

Microsoft 365 (Modern Work) Solution Logo

Microsoft 365 and Modern Work

Work with customer and business information in Outlook, Teams and Excel.

Microsoft Power Platform logo

Microsoft Power Platform

Build apps, automate workflows, analyse data and create portals around Dynamics 365 processes.

Microsoft Azure Logo

Microsoft Azure

Connect applications, data and cloud services on a secure, scalable Microsoft platform.

Microsoft 365 Copilot Logo

Microsoft Copilot

Use embedded Copilot and business agents to assist with sales, service, finance and operations.

PRIME AI Logo

PRIME AI Agents

Automate tasks across finance, procurement, inventory, sales and production.

Frequently Asked Questions

Is Dynamics 365 an ERP or a CRM?

Both. Dynamics 365 includes ERP applications for finance, supply chain and operations. It also includes CRM applications for sales, customer service and customer engagement. They run on one platform, so you adopt only the ones you need.

Which Dynamics 365 application is right for us?

It depends on your size, structure and the processes you need to run. Our consultants review your requirements and recommend the best fit across ERP, CRM and commerce. You can start with one application and add others later.

Does Dynamics 365 include AI?

Yes. Microsoft builds Copilot and AI agents into its ERP and CRM applications. You can also add custom agents and our PRIME AI agents. Availability and licensing vary, so confirm them before deployment.

Can you help us replace or upgrade our current system?

Yes. We assess your current ERP or CRM, plan the data migration and move your teams to Dynamics 365.

Do you support Dynamics 365 after go-live?

Yes. Our Managed Services and Support cover user support, updates, enhancements and monitoring.

Can you help if our project is off track?

Yes. Our Advisory and Recovery services assess delayed or underperforming projects and set a practical path to stable delivery.

Regional Delivery Across Asia-Pacific

Solution design, migration, localisation, regional rollout and ongoing support for the complete Dynamics 365 lifecycle from 11 locations.

Microsoft Logo

Microsoft Partner Recognition

Managed Partner · Tier-1 Cloud Solution Provider · ECIF Green Partner

11

APAC Locations

250+

Team Members

300+

Projects Delivered

15+

Years of Experience

Singapore • Malaysia • Thailand • Indonesia • Vietnam • Hong Kong • Taiwan • China • India • Japan • South Korea

Map showing 9 Dots Consulting locations across 11 Asia-Pacific markets

Plan Your Dynamics 365 Project

Tell us what you need to improve, replace or connect. Fill in the form or email us. Our regional team responds within one business day and will help you identify the next step, even if your requirements are still being defined.