Microsoft 365 Copilot and PRIME AI Agents: Which Fits Your Work
Copilot supports your people inside Microsoft applications. PRIME AI agents automate defined processes across your ERP and connected systems. We deliver both and help you choose where to start.
Microsoft Dynamics 365 · Microsoft 365 Copilot · PRIME AI Agents · Cegid Retail · LS Retail
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Microsoft 365 Copilot and Microsoft Agents
For people who work in Microsoft 365 and Dynamics 365.
Provider
Built and supplied by Microsoft
Role
Supports users and standard workflows inside Microsoft applications
Where they work
Microsoft 365 (Word, Excel, Outlook, PowerPoint and Teams) and Dynamics 365
Configuration
Set up with the capabilities Microsoft provides
Starting point
Microsoft 365 readiness, permissions, data governance and licensing
Licensing
Microsoft 365 Copilot licence for each user
PRIME AI Agents
Our own library of AI agents in 10 hubs.
Provider
Built and implemented by 9 Dots Consulting
Role
Each agent automates one defined process
Where they work
Microsoft platforms, ERP, CRM, databases and third-party systems
Configuration
Pre-built then tailored to your process, data, rules and approvals
Starting point
A defined business process that would benefit from automation
Licensing
Microsoft 365 for each user plus one Copilot Studio pack for the tenant
Frequently Asked Questions
What is the difference between Microsoft 365 Copilot and PRIME agents?
Copilot and Microsoft agents help people work inside Microsoft apps. PRIME agents automate defined business processes across connected systems. Both run on the Microsoft platform.
Should we start with Microsoft 365 Copilot or PRIME?
Start with Copilot for work in Word, Excel, Outlook and Teams. Start with PRIME for a defined process such as RFQ comparison or stock availability checks. You can use both.
Does Jumpstart ERP include AI agents?
Yes. It includes both Microsoft Copilot agents and PRIME agents.
Talk to Us About Your AI Requirements
Tell us what you want AI to help with. We will recommend where to start and reply within one business day. Use the form or email us.