AI Solutions for Your Business: Everyday Work and Operations
Explore two AI solutions. Microsoft Copilot and Microsoft's own agents help your teams work in familiar applications. PRIME AI agents, built by 9 Dots Consulting, automate defined processes across ERP and connected systems.
Compare Microsoft 365 Copilot and PRIME AI Agents
Microsoft Copilot Agents
PRIME AI Agents
Provider
Built and provided by Microsoft
Built and implemented by 9 Dots Consulting
Role
Support users and defined tasks inside Microsoft applications
Automate specific business processes across connected systems
Where they work
Microsoft 365 (Word, Excel, Outlook, PowerPoint and Teams) and Dynamics 365
Microsoft platforms, ERP, CRM, databases and third-party systems
Configuration
Configured within the capabilities Microsoft provides
Configured around your process, data, rules and approvals
Starting point
Microsoft 365 readiness, permissions, data governance and licensing
A defined business process that can benefit from automation
Best suited for
Extending productivity inside Microsoft applications
Targeted operational automation across one or more systems
Microsoft Copilot Agents
Provider
Built and provided by Microsoft
Primary role
Support users and defined tasks inside Microsoft applications
Where they work
Microsoft 365 (Word, Excel, Outlook, PowerPoint and Teams) and Dynamics 365
Configuration
Configured within the capabilities Microsoft provides
Starting point
Microsoft 365 readiness, permissions, data governance and licensing
Best suited for
Extending productivity inside Microsoft applications
PRIME AI Agents
Provider
Built and implemented by 9 Dots Consulting
Primary role
Automate specific business processes across connected systems
Where they work
Microsoft platforms, ERP, CRM, databases and third-party systems
Configuration
Configured around your process, data, rules and approvals
Starting point
A defined business process that can benefit from automation
Best suited for
Targeted operational automation across one or more systems
Copilot Studio
Where Microsoft Copilot Studio Fits
Microsoft Copilot Studio is a platform for creating, connecting and managing AI agents.
9 Dots Consulting uses it with Azure AI, Power Platform and other Microsoft technologies to develop and configure PRIME agents for specific business processes. PRIME agents run on the same Microsoft platform as Microsoft's own agents and add operational workflows to Microsoft's standard agents.
PRIME is the proprietary portfolio of AI agents developed by 9 Dots Consulting.
Explore Our AI Solutions
Choose the approach that matches where you want AI to work.
Microsoft Copilot and Microsoft agents
AI built into the Microsoft applications you already use.
EXAMPLES
Drafting and summarising in Word and Outlook
Analysis in Excel and collaboration in Teams
Payables and sales order agents in Business Central
PRIME AI Agents
Purpose-built agents configured around defined processes, rules and operational data.
EXAMPLES
RFQ comparison and supplier risk monitoring
Stock availability and material shortage prediction
Purchase order to sales order matching in SAP Business One
Frequently Asked Questions
What is the difference between Microsoft Copilot agents and PRIME agents?
They are different tools for different jobs. Microsoft Copilot and Microsoft's own agents help people work inside Microsoft applications. PRIME agents automate defined business processes across connected systems. Both run on Microsoft's platform, and Jumpstart ERP includes both kinds.
Should we start with Microsoft 365 Copilot or PRIME?
Start with Microsoft 365 Copilot to improve everyday work in Word, Excel, Outlook and Teams. Start with PRIME when you have a defined process, such as RFQ comparison or stock availability checks, that you want to automate across your systems. You can use both.
What do we need before we start?
Before Microsoft 365 Copilot, we check Microsoft 365 readiness, permissions, data governance and licensing. Before PRIME, we define the process, data, integrations, business rules and approvals.
Regional Expertise for AI Delivery
Successful AI adoption depends on reliable data, secure access, system integration, process knowledge and responsible governance. Our teams across Asia-Pacific bring together expertise in Microsoft 365, Dynamics 365, Copilot Studio, Azure AI, Power Platform and enterprise integration.
Years of Experience
Projects Delivered
Team Members
Asia-Pacific Locations