CUSTOMER STORY
Canon Medical Malaysia: Service and Finance on One Dynamics 365 Platform
Canon Medical Malaysia is a subsidiary of Canon Medical Systems Corporation, a global medical imaging company. It supplies diagnostic imaging systems to healthcare providers in Malaysia. These include CT, MRI, ultrasound and X-ray.
KEY FACTS
130
Users
USD4bn+
Parent annual revenue
What Canon Medical Malaysia Wanted to Achieve
Raise efficiency across operations, service management and finance.
Choose a platform that supports its growth and digital goals.
Streamline operations and give customers better service.
9 Dots Consulting's Solution
We automated Field Service, including technician scheduling and dispatch.
We centralised case management for service tracking and customer interactions.
We added AI-enabled insights for proactive planning and decisions.
Outcomes
Cases, field work and finance in one place.
A future-ready digital foundation.
