อุตสาหกรรม
Microsoft Dynamics 365 for Healthcare and Life Sciences
As an implementation partner for Microsoft Dynamics 365, we serve healthcare and life sciences organisations across Asia-Pacific and beyond, from device makers to distributors and non-profit care providers. One auditable system links finance, supply chain and service.
Microsoft Dynamics 365 Finance and Supply Chain Management · Microsoft Dynamics 365 Business Central · Microsoft Dynamics 365 Customer Service · Microsoft Dynamics 365 Field Service
What We Implement for Healthcare and Life Sciences Organisations
We configure Microsoft Dynamics 365 around the rules you work under.
Compliance and Traceability
Report costs by vessel, fleet, contract and project. Finance sees them as they happen.
Validated Delivery
We follow your procedures and quality standards. We deliver audit-ready validation documents.
Field Service and Cases
Schedule and dispatch technicians. Track cases and customer interactions in one place.
Warehouse and Serial Numbers
Track medical device serial numbers in the warehouse. Control stock and production from one system.
Regional Rollout Across Entities
Run many entities and countries on one framework, released in phases.
Claims and Fund Tracking
Link CRM to finance for claims, approvals and project funds. Billing follows the claim.
Which Dynamics 365 Product Fits Your Organisation
We implement two Dynamics 365 ERP products for healthcare and life sciences. Service teams add Field Service and Customer Service.
Medical device manufacturers, distributors and multi-entity groups
Single entities, non-profits and growing organisations
Many entities, sites and countries
One entity or a few sites
Integrated finance, production and supply chain with live data. Serial-number tracking in Warehouse Management.
Rule-based approval workflows and one central record
Customer Service and Field Service linked to finance
Field Service linked to finance and AR invoicing
Device manufacturers, a diagnostic imaging company and a healthcare distribution group
Non-profit care providers and multi-campus groups
For a small organisation that wants a fixed-scope Business Central, see จัมพ์สตาร์ท ERP.
Best for
Growing manufacturers and distributors
Entities and sites
One company or a few sites
Compliance and traceability
Rule-based approval workflows and one central record
Service and customers
Field Service linked to finance and AR invoicing
Where we have implemented it
Non-profit care providers and multi-campus groups
Sales teams add Dynamics 365 CRM, linked to finance. Explore CRM and Customer Engagement →
Best for
Medical device manufacturers, distributors and multi-entity groups
Entities and sites
Many entities, sites and countries
Compliance and traceability
Integrated finance, production and supply chain with live data. Serial-number tracking in Warehouse Management.
Service and customers
Customer Service and Field Service linked to finance
Where we have implemented it
Device manufacturers, a diagnostic imaging company and a healthcare distribution group
Sales teams add Dynamics 365 CRM, linked to finance. Explore CRM and Customer Engagement →
เรื่องราวจากลูกค้าเด่นประจำสัปดาห์
Malaysia · Diagnostic Imaging
Canon Medical Malaysia
Faster field service, with cases and finance in one place
130 users
Dynamics 365 Finance and Operations · Customer Service · Field Service
A subsidiary of Canon Medical Systems Corporation, with USD 4 billion+ in annual revenue. It supplies CT, MRI, ultrasound and X-ray systems.
GOAL
Existing systems did not support growth. Canon needed one solution for service, customers and finance.
What We Delivered
We automated field service with technician scheduling and dispatch. We centralised case management for service tracking and customer interactions. AI-enabled insights support proactive planning.
RESULT
Better efficiency across operations, service management and finance. A digital foundation ready for growth.
Malaysia · Medical Device Manufacturing
Pentamaster MediQ
Ready for every regulatory audit
Dynamics 365 Finance and Supply Chain Management
Part of the Pentamaster Group. It builds advanced medical device manufacturing and automation solutions in a highly regulated environment.
GOAL
Clear visibility across finance, manufacturing and supply chain. Compliance with medical device manufacturing requirements.
What We Delivered
We implemented Dynamics 365 Finance and Supply Chain Management. Finance, production and supply chain now connect. Workflows are automated and production and finance data is live.
RESULT
Stronger financial control, more reliable reporting and better planning of production and inventory. Compliance and traceability improved across manufacturing.
Malaysia · Medical Glove Manufacturing
ฮาร์ตาเลกา
A group-wide ERP blueprint built for Industry 4.0
About 800 users · 70+ export countries
Dynamics 365 Finance and Supply Chain Management: Manufacturing, warehouse management, procurement and sourcing
A Malaysian nitrile glove producer and a global leader in medical devices. It exports to 70+ countries, with a capacity of 37 billion gloves a year.
GOAL
ix a weak process foundation that left the ERP out of line with the business. Replace slow, patchy data. Remove the limits that outdated systems placed on growth.
What We Delivered
A Business Process Review defined the core processes. We built an integrated ERP for real-time operational insight. We added Industry 4.0 and IoT technology integration.
RESULT
Streamlined processes, better operating efficiency and the capacity to support future growth.
More From Our Customers
Malaysia · Medical Device Manufacturer
A validated ERP built to medical-device standards. Warehouse Management tracks serial numbers.
Singapore · Healthcare Non-Profit
One CRM entry files each MediSave claim. Billing runs from Business Central.
Malaysia · Education and Healthcare Group
One financial standard across every campus.
Asia · Healthcare Distribution Group
One Dynamics 365 framework across 12 entities in 8 countries, rolled out in phases.
How We Deliver in Regulated Environments
We build the evidence for your auditors as we build the system.
Validate Against Your Procedures
We write the validation plan around your standard operating procedures and quality standards.
Localise by Region
We adapt the template to regional requirements, including local compliance.
Release in Phases
We go live region by region, so each team joins a setup already running elsewhere.
Why Healthcare and Life Sciences Organisations Choose 9 Dots Consulting
We run multi-entity ERP rollouts across borders and time zones. Our teams work in 11 countries. We are a Microsoft Managed Partner in APAC, a Tier-1 Cloud Solution Provider, a Solutions Partner for Business Applications and an ECIF Green Partner.
สมาชิกทีม
Projects Delivered Across All Industries
Years of Experience
Countries With Our Customers
Microsoft Managed Partner (APAC)
Microsoft gives us direct access to its experts. We bring their resources into your project.
Microsoft Tier-1 Cloud Solution Provider
We buy licences direct from Microsoft through CSP Direct. We manage your subscriptions and ongoing support.
Microsoft Solutions Partner for AI Business Solutions
Microsoft has verified our skills and our customer projects. We hold the Business Applications and Modern Work designations.
ไมโครซอฟท์ ECIF กรีนพาร์ทเนอร์
Microsoft co-funds eligible projects through End Customer Investment Funds (ECIF). We can check whether you qualify.
Questions About Microsoft Dynamics 365 for Healthcare and Life Sciences
What is the best ERP for a healthcare or life sciences company?
Microsoft Dynamics 365 suits healthcare and life sciences organisations that need finance, supply chain and service on one auditable platform. Finance and Supply Chain Management fits device manufacturers and multi-entity groups. Business Central fits single entities and non-profits. We confirm the fit in a process review before we recommend one.
Which Dynamics 365 product suits a medical device manufacturer?
Finance and Supply Chain Management suits medical device manufacturers. It links finance, production, inventory and warehouse in one system. We implemented it for medical device makers in Malaysia, where live production and finance data support compliance and traceability.
Can Dynamics 365 support regulatory audits and traceability?
Yes. Dynamics 365 links production, inventory and finance data, so you can trace each item through manufacturing. Warehouse Management tracks medical device serial numbers. Automated workflows and a single data source make audit evidence easier to produce.
Can Dynamics 365 be validated to medical device standards?
Yes. For a medical device manufacturer in Malaysia we followed the customer standard operating procedures and quality standards. A traceability matrix linked each requirement to its test cases. We delivered complete, audit-ready validation documents and worked with the QA, IT and operations teams.
Can Dynamics 365 manage field service and cases for medical equipment?
Yes. Dynamics 365 Field Service schedules and dispatches technicians. Dynamics 365 Customer Service tracks cases and customer interactions. We linked both to Finance and Operations for a diagnostic imaging company in Malaysia, so cases and finance sit in one place.
Can one ERP run a healthcare distribution group across many countries?
Yes. We are the ERP partner for a healthcare distribution group with 12 entities in 8 countries. We roll out one Dynamics 365 framework in phases, starting with Malaysia. The programme covers 500 Finance and Supply Chain Management users and 700 CRM users.
Can non-profit healthcare providers use Dynamics 365?
Yes. Business Central and Field Service suit non-profit care providers. For a Singapore healthcare non-profit we built MediSave claims into the CRM. A secure link to Ministry of Health systems now files claims from one entry. Data meets PDPA and Ministry of Health cybersecurity standards.
In which countries do you implement Dynamics 365 for healthcare and life sciences?
Our projects cover Asia-Pacific and reach beyond it, including the USA and Europe. In healthcare and life sciences we work with organisations in Malaysia and Singapore and with a distribution group across 8 countries.
Talk to Us About Your Healthcare and Life Sciences ERP
Fill in the form or email us to book a free consultation. We reply within one business day.