CUSTOMER STORY
KOWA Asia Pacific: 9 Dots Consulting Delivers Dynamics 365 Business Central Go-Live
KOWA is a multinational Japanese company operating across pharmaceuticals, life sciences, information technology, textiles, machinery and consumer products. KOWA Asia Pacific implemented Microsoft Dynamics 365 Business Central to improve operational visibility, control and scalability across its Singapore operations.
KEY FACTS
Business Challenges
Manual coordination and spreadsheet-based processes created high operational costs.
Document approvals relied on emails, phone calls and manual follow-ups with limited visibility.
Existing processes increased key-person dependency and business continuity risks.
Greater operational control, transparency and scalability were required.
9 Dots Consulting's Solution
Implemented Microsoft Dynamics 365 Business Central as a single, centrally managed platform.
Designed tailored workflows aligned with KOWA's business processes.
Automated document approval workflows with routing, tracking and escalation.
Improved operational visibility through integrated business processes.
Outcomes
Increased operational transparency, control and process visibility.
Reduced manual administration through automated approval workflows.
Improved process maturity with integrated data and standardised operations.
Delivered a scalable platform to support future business growth.
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