Keppel Technology Solutions Implements Microsoft Dynamics 365 Business Central and Field Service
Keppel Technology Solutions (formerly AsiaPac Technology) is a Singapore-based technology solutions provider under the Keppel Group. The company delivers enterprise IT services including cloud, cybersecurity, infrastructure, managed services and digital workplace solutions for organisations across the Asia-Pacific region.
The project featured in this customer story was completed when the company operated under the name AsiaPac Technology, prior to its 2026 rebranding.
THE CHALLENGE
Keppel Technology Solutions was operating on a legacy on-premises ERP system with disconnected finance, inventory and service operations. Manual tracking of service jobs and financial transactions created delays and data inconsistencies, while the lack of centralised information made it difficult to manage end-to-end operations.
THE SOLUTION
Microsoft Dynamics 365 Business Central, Dynamics 365 Field Service & Microsoft Power BI.
The solution integrated finance, inventory and service operations into a single platform, introduced CRM Field Service capabilities, automated service scheduling, technician tracking and on-site reporting, and provided real-time reporting across departments.
outcomes
The implementation integrated finance, inventory and service operations into a single Microsoft platform. The project introduced automated service scheduling, technician tracking, on-site reporting and Power BI reporting, while establishing a scalable ERP and Field Service environment to support ongoing business operations.
Project snapshot
Industry
Information Technology Services
Solution
Microsoft Dynamics 365 Business Central, Dynamics 365 Field Service & Microsoft Power BI
English 
Vietnamese 
Indonesian 
Korean 
Thai