CUSTOMER STORY
Keppel Technology Solutions: Business Central and Field Service on Dynamics 365
Keppel Technology Solutions, formerly AsiaPac Technology, is a Singapore-based, award-winning IT solutions provider under the Keppel Group. It delivers cloud, endpoint, cybersecurity and infrastructure solutions to government agencies, enterprises and SMEs.
KEY FACTS
What Keppel Wanted to Achieve
Bring finance, inventory and service operations together as the business grew.
Give service jobs and transactions one consistent record.
Build a central source of data to manage and scale end-to-end operations.
9 Dots Consulting's Solution
We integrated Dynamics 365 Field Service with Business Central.
We automated service scheduling, technician tracking and on-site reporting.
We gave departments real-time visibility for coordination and decisions.
Outcomes
Lower or no on-premises maintenance costs.
More accurate billing and inventory.
Faster service response and better resource allocation.
Reporting with inquiry and drill-down.
Ready for long-term growth.
