Cegid Retail for Specialist and Multi-Store Retailers
Cegid Retail connects point of sale, customer engagement, inventory, orders and store operations across physical and digital channels.
As a Cegid Platinum Partner, we help specialist and multi-store retailers roll out and support Cegid Retail across Asia-Pacific. We also connect Cegid Retail with Microsoft Dynamics 365.
Point of Sale · Unified Commerce · Inventory · Store Operations
Connect Every Part of Your Retail Experience
Cegid Retail brings customer interactions, stock availability, store activity and retail performance into one connected environment. Store teams can serve customers with consistent information while head-office teams gain greater visibility across locations, channels and markets.
Omnichannel Customer Experience
Connect customer information, inventory and store operations to provide a consistent experience across physical and digital channels.
Fixed and mobile point of sale
Loyalty and promotions
Wholesale and B2B retail processes
Omnichannel Supply Chain
See products and stock across stores, warehouses and selling channels in one view.
Supplier and procurement management
Purchase orders and goods receiving
Inter-store transfers and stock movements
Fixed and mobile point of sale
Loyalty and promotions
Wholesale and B2B retail processes
Retail Intelligence
Give retail teams access to current performance information through dashboards, indicators and analysis.
Sales and store performance
Inventory and product analysis
Promotion and channel performance
Salesperson and team indicators
Mobile dashboards and ready-to-use reports
Customer Experience in Store and Online
Modern stores serve as sales, service and fulfilment locations. Cegid Retail gives store teams access to customer history, product information and inventory availability so they can provide more relevant support wherever the purchase begins or ends.
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Personalised Clienteling
Use customer profiles, preferences and purchase history to support personalised recommendations and strengthen long-term relationships.
2
Assisted Selling
Give store associates access to product and inventory information through fixed or mobile devices while assisting customers.
3
Omnichannel Services
Support purchasing journeys that move between stores and digital channels, including collection, delivery, cross-channel returns and endless-aisle ordering.
4
International Retail
Support consistent brand experiences across markets while adapting retail processes to local languages, payment requirements and operating practices.
Strengthen Inventory and Order Management
Cegid Retail connects stock information across stores, warehouses and sales channels. Retailers can keep products available and fulfil customer orders.
One View of Available Stock
Give teams real-time visibility of inventory across stores and distribution locations.
Smarter Replenishment
Use stock levels, sales trends and product lifecycles to guide replenishment decisions.
Connected Order Management
Coordinate orders across stores, e-commerce platforms, marketplaces and other digital channels.
Store-Based Fulfilment
Enable stores to operate as fulfilment locations for picking, collection, shipment and returns.
Cegid Retail Store Excellence
Cegid Retail Store Excellence extends the retail platform with task management, store communications and operational controls. Cegid Retail Store Excellence helps head-office and store teams coordinate daily activity while maintaining consistent execution across the store network.
Assign, track and confirm store tasks
Share targeted operational communications
Coordinate visual-merchandising requirements
Digitise store checks, audits and compliance
Support employee onboarding and training
Plan retail activity and monitor workload
AI-Powered Retail with Cegid Pulse
Cegid Pulse adds AI-assisted capabilities to Cegid business applications. In retail operations, teams use natural language to find information, see relevant insights and spend less time searching through operational data.
Ask questions using natural language
Access retail performance information
Identify patterns and operational issues
Support analysis and decision-making
Assist communication and translation
Guide teams towards relevant actions
9 Dots Consulting also builds PRIME AI Agents for Cegid.
Cegid Retail Works with Your Other Systems
Cegid Retail connects with your finance, supply chain and analytics systems. We bring retail delivery experience and Microsoft expertise to those connections.
Microsoft Dynamics 365 ERP integration
Microsoft Azure cloud services
Microsoft Power Platform
Power BI reporting and analytics
E-commerce and marketplace platforms
Payment services and regional systems
Third-party logistics and warehouse applications
Customer engagement and loyalty platforms
How We Deliver Cegid Retail
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Cegid Retail Implementation
Solution design, configuration, data migration, testing, training and deployment
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Regional Store Rollout
Core-template alignment, country requirements, store preparation and phased deployment across markets
3
Integration and Extensions
Connect Cegid Retail with Microsoft platforms, payment services, digital commerce and third-party systems
4
Application Management Services
Release management, issue resolution, administration, user support and ongoing optimisation
Questions About Cegid Retail
What is Cegid Retail?
Cegid Retail is a retail platform that connects point of sale, customer engagement, inventory, orders and store operations across physical and digital channels. Cegid Retail suits specialist and multi-store retailers. 9 Dots Consulting is a Cegid Platinum Partner and implements Cegid Retail across Asia-Pacific.
Can Cegid Retail connect to Dynamics 365?
Yes. 9 Dots Consulting connects Cegid Retail with Dynamics 365 ERP, Azure, Power Platform and Power BI. We also connect Cegid Retail to e-commerce, marketplace, payment and logistics systems.
What does a Cegid Retail implementation include?
9 Dots Consulting designs the solution, configures Cegid Retail, migrates your data, tests the system, trains your teams and deploys. We also connect Cegid Retail to your other systems.
Does Cegid Retail include AI features?
Cegid Retail works with Cegid Pulse, which adds AI-assisted capabilities such as natural-language questions and retail insights. Availability and licensing vary, so 9 Dots Consulting confirms them for each deployment. We also build PRIME AI Agents for Cegid.
Do you support Cegid Retail after go-live?
Yes. The Application Management Services team at 9 Dots Consulting supports Cegid Retail after go-live. Our team covers release management, issue resolution, administration, user support and ongoing optimisation.
Should I choose Cegid Retail or Dynamics 365 Commerce?
Cegid Retail suits specialist and multi-store retailers. Dynamics 365 Commerce suits retailers that want one Microsoft platform for stores, online sales and finance. 9 Dots Consulting implements both. We review your stores, channels and current systems and recommend the better fit.
Plan Your Cegid Retail Implementation
Tell us how many stores you run and which countries you sell in. We reply within one business day.