Privacy Policy
Last updated: 3 August 2026
At 9 Dots Consulting, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you regarding your personal information when you use our website or interact with us.
By using our website, submitting an enquiry or engaging with our services, you acknowledge the practices described in this Privacy Policy.
Who We Are
This Privacy Policy applies to the 9 Dots Consulting group of companies operating across Asia-Pacific, including:
- Singapore
- Malaysia
- Thailand
- Indonesia
- Vietnam
Throughout this Privacy Policy, the terms "9 Dots Consulting", "we", "our" and "us" refer to the companies within the 9 Dots Consulting group responsible for operating this website and delivering our services.
Information We Collect
We collect only the information necessary to provide our services, respond to enquiries, improve your experience and meet our legal obligations.
The information we collect depends on how you interact with us.
Information You Provide
When you contact us, download resources, request information or engage our services, we may collect:
- Name
- Email address
- Phone number
- Company name
- Job title (where provided)
- The information contained in your enquiry or message
Providing this information is voluntary. However, some details may be required for us to respond to your enquiry or provide the services you have requested.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically to help us understand how the website is used and to improve its performance.
This may include:
- IP address
- Browser type and version
- Device and operating system
- Pages visited
- Time and date of your visit
- Time spent on pages
- Referring website
- General geographic location based on IP address
- Website usage statistics
This information does not normally identify you directly and is used to improve website performance, security and user experience.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and requests
- Provide products and services you request
- Communicate with you regarding our services
- Improve our website and user experience
- Monitor website performance and security
- Understand how visitors use our website
- Comply with legal and regulatory obligations
Where permitted by law, we may also send information about our services, events or industry insights. You may unsubscribe from these communications at any time.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, understand how visitors use our website and maintain website security.
Cookies are small files stored on your device that help websites function efficiently and provide useful information about website performance.
Depending on how you use our website, cookies may be used to:
- Keep the website operating correctly
- Remember your preferences
- Measure website traffic and performance
- Improve website functionality and user experience
- Support website security
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.
Third-Party Services
We use trusted third-party providers to help operate our website and deliver our services. These providers may process information on our behalf only where necessary to perform their services.
Depending on the services you use or how you interact with our website, third-party providers may include:
- Website hosting providers
- Email and communication platforms
- Cloud infrastructure providers
- Website analytics providers
- Customer relationship management (CRM) systems
- Microsoft cloud services
Each provider is responsible for protecting the information they process in accordance with their own privacy policies and applicable data protection laws.
Sharing Your Information
We do not sell your personal information.
We may share information only where necessary to:
- Provide the services you have requested
- Respond to your enquiries
- Work with trusted service providers acting on our behalf
- Comply with legal or regulatory obligations
- Protect our legal rights or the security of our website
- Complete a business transaction such as a merger, acquisition or business restructuring, where permitted by law
Where appropriate, we require third parties who process personal information on our behalf to protect that information and use it only for the purposes for which it was provided.
Marketing Communications
If you choose to receive marketing communications from us, we may occasionally send information about our services, events, webinars, industry insights or other updates that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.
We will continue to send service-related communications where necessary to respond to enquiries or provide services you have requested.
International Data Transfers
As 9 Dots Consulting operates across multiple countries within Asia-Pacific, your personal information may be processed or stored in countries where we operate or where our trusted service providers maintain infrastructure.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information continues to receive an appropriate level of protection.
How Long We Keep Your Information
We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes and protect our legitimate business interests.
The length of time depends on the type of information and the reason it was collected. When personal information is no longer required, we securely delete or anonymise it in accordance with our internal data retention procedures.
Keeping Your Information Secure
Protecting your personal information is important to us. We use reasonable technical, administrative and organisational measures to safeguard the information we collect against unauthorised access, loss, misuse, alteration or disclosure.
While we take appropriate steps to protect your information, no method of transmitting data over the Internet or storing electronic information can be guaranteed to be completely secure.
Your Privacy Rights
Depending on the laws that apply in your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where permitted by law
- Withdraw consent where processing is based on your consent
- Object to or restrict certain types of data processing
- Request information about how we use your personal information
We will respond to legitimate privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.
Legal Disclosure
We may disclose personal information where required by law, to comply with legal obligations, protect our legal rights, investigate suspected unlawful activity or assist public authorities where legally required to do so.
Business Changes
If 9 Dots Consulting undergoes a merger, acquisition, business restructuring or transfer of assets, personal information may be transferred as part of that transaction. Any such transfer will remain subject to appropriate confidentiality and privacy obligations.
Children's Privacy
Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 16.
If you believe a child has provided us with personal information, please contact us so we can promptly remove the information where appropriate.
Third-Party Websites
Our website may contain links to third-party websites for your convenience or additional information.
These websites operate independently from 9 Dots Consulting and have their own privacy policies. We encourage you to review those policies before providing personal information, as we are not responsible for their privacy practices or website content.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website functionality or legal obligations.
The latest version will always be published on this page, together with the date it was last updated. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
9 Dots Consulting
Email: marketing@9dots.com
We will make reasonable efforts to respond to privacy enquiries and requests as promptly as possible.