CUSTOMER STORY
OSM Thome: Global Operations on One Dynamics 365 Template
OSM Thome is a leading global provider of ship management and marine services. It offers technical management, crewing and offshore support to commercial and energy-sector clients. It manages more than 1000 vessels across six continents and earns over USD 1 billion a year.
KEY FACTS
1000+
Users
300+
Legal entities
What OSM Thome Wanted to Achieve
Run its global ship management operations on one ERP.
Bring finance and supply chain processes into line across regional entities.
Replace multiple systems and unstructured documents with one managed approach.
Meet compliance needs across countries and regulations with confidence.
Create one source of truth for financial and operational data.
9 Dots Consulting's Solution
9 Dots led the rollout with OSM Thome’s IT, operations and finance teams for smooth user adoption.
We built one global template and localised it for regional requirements.
We implemented core finance and supply chain processes.
We added enterprise reporting with Power BI and Microsoft Fabric.
We automated document workflows with Power Automate.
Outcomes
Rolled out in phases, region by region.
Standard processes across regions.
Centralised financial reporting.
Faster document handling through automation.
Stronger compliance and audit readiness.
A scalable base for growth.
