Enterprise Microsoft Dynamics 365 Implementation
Canon Medical Systems Malaysia Goes Live with Microsoft Dynamics 365
Canon Medical Systems Malaysia Sdn. Bhd. is part of Canon Medical Systems, a global healthcare technology company supporting medical imaging and healthcare solutions.
Canon Medical Systems Malaysia Sdn. Bhd. has successfully launched Microsoft Dynamics 365 Finance & Operations, Dynamics 365 Customer Service and Dynamics 365 Field Service with 9 Dots Consulting.
The implementation was completed in under seven months, marking an accelerated delivery timeline for an integrated enterprise ERP and service management platform.
Customer Challenges
Canon Medical Systems Malaysia required a modern business system to support finance, operations, customer service and field service processes on a single Microsoft cloud platform.
The project required close coordination across business users, project teams and implementation specialists to ensure the system could be delivered within a compressed timeline without compromising quality.
Our Solution
9 Dots Consulting implemented Microsoft Dynamics 365 Finance & Operations together with Dynamics 365 Customer Service and Dynamics 365 Field Service.
The solution provides Canon Medical Systems Malaysia with a scalable platform to support financial management, operational control, customer engagement and field service activities.
Business Outcomes
The project went live successfully in less than seven months.
This achievement reflects strong collaboration between Canon Medical Systems Malaysia and 9 Dots Consulting, supported by clear project governance, committed stakeholders and a focused implementation approach.
Key Highlights
- Microsoft Dynamics 365 implementation completed in under seven months
- Finance & Operations, Customer Service and Field Service delivered together
- Improved platform foundation for finance, operations and service teams
- Strong collaboration between Canon Medical Systems Malaysia and 9 Dots Consulting
- Successful go-live supported by a dedicated joint project team
About 9 Dots Consulting
9 Dots Consulting is a Microsoft Solutions Partner awarded with a Tier-1 Cloud Solutions Provider status, delivering Microsoft Dynamics 365, ERP, CRM, cloud and AI solutions across Asia-Pacific. With regional delivery experience and deep business application expertise, 9 Dots Consulting helps organisations modernise operations, improve visibility and support long-term business transformation.
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