9 Dots Consulting

MICROSOFT BUSINESS APPLICATIONS

Microsoft Dynamics 365

Microsoft Dynamics 365 is a portfolio of ERP and CRM applications for managing finance, supply chain, sales, customer service and commerce. Organisations can implement the applications they need, connect them with existing systems and extend the solution as requirements change.

ERP · CRM · Commerce · AI and Agents

Choose the Right Dynamics 365 Solution

The appropriate application depends on your organisation’s size, operating complexity and the business processes being addressed. Select a solution below to explore its capabilities, implementation considerations and customer

Business Central

ERP for growing organisations

Connect finance, purchasing, sales, inventory, projects and operations through one cloud ERP application designed for growing and mid-sized organisations.

Financial Management · Purchasing · Inventory · Projects

Finance and Supply Chain Management

Enterprise ERP

Manage complex financial, procurement, manufacturing, warehousing and supply chain operations across multiple entities, countries and business units.

Finance · Procurement · Manufacturing · Supply Chain

Customer Engagement (CRM)

Customer engagement

Connect sales, customer journeys, case management and field-service operations with a shared view of customer interactions and activities.

Sales · Customer Insights · Customer Service · Field Service

Commerce

Unified retail

Connect point of sale, digital storefronts, merchandising, customer engagement, inventory and order fulfilment across physical and digital channels.

Store Commerce · Digital Commerce · Merchandising · Fulfilment

Choose the Right Dynamics 365 ERP

Business Central and Dynamics 365 Finance and Supply Chain Management support different levels of organisational and operational complexity. Compare their typical fit before exploring each solution in detail.

Best suited to

Growing small and mid-sized organisations

Larger or operationally complex organisations

Business structure

Single entities or less complex groups

Multi-entity and multi-country operations

Finance

Core accounting, budgeting and reporting

Advanced finance, consolidation, tax and performance management

Operations

Purchasing, inventory, projects and standard manufacturing

Advanced planning, manufacturing, warehousing and asset management

Implementation

More defined and streamlined

Broader transformation programme

Microsoft Dynamics 365 Business Central logo

Business Central

Best suited to

Growing small and mid-sized organisations

Business structure

Single entities or less complex groups

Finance

Core accounting, budgeting and reporting

Operations

Purchasing, inventory, projects and standard manufacturing

Implementation

More defined and streamlined

Microsoft Dynamics 365 Finance and Supply Chain Management logo

Finance & Supply Chain Management

Best suited to

Larger or operationally complex organisations

Business structure

Multi-entity and multi-country operations

Finance

Advanced finance, consolidation, tax and performance management

Operations

Advanced planning, manufacturing, warehousing and asset management

Implementation

Broader transformation programme

Extend Dynamics 365 Across Your Business

Dynamics 365 applications can connect with Microsoft 365, Power Platform and Azure to support collaboration, workflow automation, analytics, integration and AI-enabled business processes.

Microsoft 365 (Modern Work) Solution Logo

Microsoft 365 and Modern Work

Connect Dynamics 365 with Outlook, Teams and Excel so employees can work with customer and business information through familiar Microsoft 365 applications.

Microsoft Power Platform logo

Microsoft Power Platform

Build applications, automate workflows, analyse data and create portals around Dynamics 365 processes.

Microsoft Azure Logo

Microsoft Azure

Connect applications, data and cloud services through a secure and scalable Microsoft environment.

Microsoft 365 Copilot Logo

Microsoft Copilot

Use embedded Copilot capabilities and business agents to assist with sales, service, finance and operational work.

Dynamics 365 Delivery Across Asia-Pacific

We support Dynamics 365 implementations, migrations, integrations and regional rollouts across Asia-Pacific, backed by ongoing application management. Local teams bring country, language and regulatory knowledge within one regional delivery structure. Whether you are assessing ERP or CRM, replacing an existing system or planning a multi-country rollout, we can help define the appropriate solution and next step.

Microsoft Logo

Microsoft Partner Recognition

Managed Partner · Tier-1 Cloud Solutions Provider · ECIF Green Partner

11

APAC Locations

20+

Countries Served

250+

Team Members

300+

Projects Delivered

Map of 9 Dots Consulting office locations across Asia-Pacific

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