Industry: food and beverage retail
Swee Heng Bakery & 9 Dots Consulting: Microsoft Dynamics AX Retail Transformation
Swee Heng Bakery, one of Singapore’s leading bakery chains, partnered with 9 Dots Consulting to implement Microsoft Dynamics AX, creating an integrated retail ERP platform to support its expanding bakery operations. The solution improved inventory visibility, reporting and operational efficiency across multiple outlets.
Business Challenge
As the business continued to grow, Swee Heng required a modern ERP solution to:
- Improve inventory planning across bakery outlets
- Replace manual reporting with real-time business insights
- Support a growing retail operation with an integrated platform
Solution
9 Dots Consulting implemented Microsoft Dynamics AX to:
- Integrate retail, inventory and business operations
- Deliver real-time sales and inventory reporting
- Improve inventory planning and stock visibility
- Standardise operational processes across bakery outlets
Business Outcomes
The implementation enabled Swee Heng Bakery to:
- Improve inventory planning and replenishment
- Gain instant visibility into product sales across stores
- Reduce manual effort through automated reporting
- Establish a scalable ERP platform for continued business growth
Technologies
- Microsoft Dynamics AX
- Retail ERP
- Inventory Management
- Business Reporting
Customer Feedback
“Inventory planning is much better now that we have instant reports on which breads are selling well in each bakery. It saves us time and manpower, making us more efficient. Dynamics AX is the perfect end-to-end ERP for a fast-growing retail business.”
— Swee Heng Bakery